Hey,**My Facebook account was hacked about * weeks ago and then my Facebook and Instagr...

GetHuman3066069's Recover Disabled Account issue with Facebook from June 2019

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Before contacting them, items GetHuman3066069 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3066069's own words
Get my account back ... Hey,**My Facebook account was hacked about * weeks ago and then my Facebook and Instagram account was disabled * days after.**I didn't realise that someone had hacked my account until it was disabled on the Tuesday.**I had multiple Ad Accounts linked to my personal Facebook including an Ad Account called ' Sunshine Coast Collective Markets' and 'Trinity Distribution'. Whoever had his account, have run an ad campaign for $*** twice resulting in $**** being charged to my credit card on the Tuesday on 'Sunshine Coast Collective Markets' Ad Account. Annnnd $**,*** got run off my 'Trinity Distribution' ad account over the course of having my account. **All of this has now been refunded by facebook, but I still haven't got my accounts back. **The hackers account 'BM **' still owns all my pages and it is costing me money as I can't run ad campaigns for clients facebook pages.**Can I please get a review into this. I have never violated Facebook's Community Guidelines and this is obviously a hacking and not something I have done. **I have spoken to an my ad account manager and she has confirmed that some Vietnam Facebook Pages had been added to my ad account since they changed my password on the Sunday.**I also know they had changed my profile picture to a black image with a white text on it, which obviously wasn't me.**Can you please look into this, because none of this was me.**Thank you**matt***********
That my account has been hacked before it was disabled
Give my account back and give me the chance to verify it.
Because I have never violated Facebook's Community Guidelines and I spend a bit of money advertising on Facebook
How GetHuman3066069 fixed the problem

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Recover Disabled Account issue
Reported by GetHuman3066069
Jun 10th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 515835 others
0 customers following this

Timeline

GetHuman3066069 started working on this issue
Jun 10th, 2019 10:58pm
GetHuman3066069 indicated the issue is not fixed yet.
Jun 11th, 2019 3:39am
GetHuman3066069 indicated the issue is not fixed yet.
Jun 12th, 2019 10:18pm
GetHuman3066069 indicated the issue is not fixed yet.
Jun 12th, 2019 10:19pm
GetHuman3066069 indicated the issue is not fixed yet.
Jun 12th, 2019 10:21pm
GetHuman3066069 indicated the issue is not fixed yet.
Jun 13th, 2019 11:33pm

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