Facebook Customer Service Issues

One member of our group, Crystal, from the Forest of Song, unexpectedly left the group today without any explanation. As moderators, led by myself, Graham Hill, we are reaching out to seek support to check on her well-being promptly. We understand and respect her privacy but are worried about her abrupt departure. We want to ensure she is alright, given her significant contributions and long-standing membership. We have already messaged Crystal via messenger expressing our concerns and well wishes. We mentioned her departure, expressing our shock, and emphasizing our care for her as a valued member. It's important to us that she knows support is available if needed. Best regards, Graham

I am trying to regain access to my account after it was possibly taken over by someone I previously allowed to rent a room. Despite sending my ID once and Facebook resetting the account two years ago, the issue persists. I can see my account information that I clearly recognize, but the password was changed without my knowledge about nine months ago. I suspect the person who had access to my phone also gained entry to my account. I am unable to reach out to one of my trusted contacts currently. I have tried creating temporary accounts, but they encounter the same issues. I reported fake profiles before, but now I am unsure of what to do to recover my account. Email contact: [redacted] Phone and birthdate details have been updated for security reasons. Thank you, Terry L.

Hello, I recently discovered that my Facebook account was hacked on Wednesday night. A similar incident occurred to a friend days ago, and unfortunately, the same thing happened to me. The hackers not only locked me out of my account but also disabled my Messenger access. When I attempted to reset my password, they changed my original one and altered the associated email addresses. Each time I tried to receive a verification code via mobile, it failed due to multiple attempts by the hacker, leaving me helpless except for asking my friends to report the hack. Early Thursday morning at 5:30 AM, I could still access my messenger, only to receive a threatening message from someone named Roxanna Rutiika. They demanded I join them on Skype in four minutes, or they would share inappropriate photos with my [redacted] Facebook friends. Refusing, I contacted the police and ACORN online crime services, providing them with screenshots of the entire conversation for evidence. Since then, I have continuously been harassed on Skype by this individual, questioning if I contacted the authorities while masquerading as me on Facebook through messages screenshot by concerned friends. This situation has escalated to a point where it is severely affecting me mentally and financially, as my business accounts are linked to this compromised Facebook page, hindering my online operations and tarnishing the reputation I have built over seven years. Feeling embarrassed, ashamed, hurt, and angry, as Facebook has not reached out to me despite numerous reports from friends regarding the hack, I am seeking urgent assistance in reclaiming my Facebook account. Witnessing my friend successfully regain control of her account gives me hope that I can restore mine as well. The longer the hacker holds my account, the more my life is being disrupted. I implore for help in resolving this distressing situation that is impacting me on various fronts.

I recently discovered that my Facebook account has been disabled. I have been an active and reputable user on the platform for over 10 years. I suspect that my account was wrongly reported by some individuals with ill intentions. I kindly ask for a thorough review of my account activity to confirm if I have truly violated any terms and conditions. It is disheartening to see my longstanding and genuine profile suddenly disabled without proper verification. I truly hope that this email will help rectify the situation. I am feeling quite disappointed and frustrated at the moment. Please reconsider and verify my account; I believe it was targeted by some malicious individuals. Thank you.

I am reaching out on behalf of my 92-year-old mother who has both hearing and vision impairments. In May [redacted], she thought she accidentally deleted her Facebook account, so she created a new one with a different birthday to distinguish between the two. Unfortunately, she has been unable to access either account since. Concerned her original account was hacked, I may have reported the issue in May. I hold her identification and power of attorney to manage her affairs. How can I proceed to regain access to her original account? Thank you. - Kathleen L. for Mary B. in Lake Oswego, Oregon. Case # [redacted][redacted].

I am experiencing issues with my FACEBOOK account being disabled, as it keeps indicating that I have violated some rules. My email addresses, [redacted] and [redacted], along with my phone number [redacted], seem to be disabled in your system without any clear reason. It feels as if my own account has been hijacked. This situation is confusing and frustrating, as I am certain I haven't done anything to cause this. It appears that someone else has added an unfamiliar email address "Mhck?" and is using my phone number in China to access my accounts, which I have taken steps to secure. I receive notifications whenever they attempt to access my accounts, allowing me to stop them. I kindly request your assistance in resolving this matter promptly. I am not very tech-savvy at 70 years old, and the situation is distressing for me. Please contact me with an update on the issue. Thank you for your attention to this. Samuel O. McCormick [redacted]. My active email addresses for your response are [redacted], [redacted] Any help with recovering my years' worth of photos would be greatly appreciated. Despite my frustration, I eagerly await your assistance. Thank you! [redacted]

I received a message from Sandra Hilario asking if I had received my money, but I was unsure what money she was referring to. Later, she mentioned winning a large sum from Facebook Financial Assistance and shared a phone number [redacted]. Upon texting the number, someone named Brenda Jones claimed I had won $[redacted].00 and needed to fill out an application. However, they insisted on secrecy and mentioned a cash envelope delivery by UPS, requiring my Facebook password. Suspecting a scam, I provided a false password, which they disputed. Due to past hacking experiences, I decided to let go of the issue. I suggest looking into this matter. If involving the sheriff is necessary, please advise accordingly. Kindly ensure my Facebook account security. Thank you, Pamela C. Hatton

Hello, my name is Andrew Pomery. Last Sunday, on May 26th, [redacted], I encountered an issue accessing my Facebook account. I tried to log in using the email address ([redacted]) and my usual password, but unfortunately, I was unable to. It seems that my password was changed without my knowledge, as indicated by a message on Facebook stating that the change occurred two hours prior, which I did not authorize. Regrettably, I am unable to reset the password as I no longer have access to the email account ([redacted]) and have not linked a phone number or Trusted Friends to my account. Despite following the steps outlined on the Facebook Help Community website to regain access, I have been unsuccessful. I urgently need to retrieve important information stored on my account and would appreciate any assistance in resolving this matter. If necessary, I am prepared to provide proof of my identity. Thank you.

I am experiencing ongoing harassment on Baldwin NY Uncensored by Jon Hill, Kim Hill, and Bobby Dixon. They have been tagging me in posts on the site. I manage a community page in my town and had to remove them due to racial comments and harassment towards other community members. I blocked and removed them to prevent further issues. However, they are now retaliating on the uncensored site by targeting and harassing me. Despite reporting them to Facebook last month, no action was taken. I am extremely frustrated with the lack of response to this situation. If this isn't addressed promptly, I will escalate this matter to the news channels, sharing evidence of their behavior. Their unwarranted actions must cease. You can reach me via email at [redacted]

I have been deactivated from Facebook without any explanation. It seems to be related to a post I made on a women's safety group warning others about my ex-partner. I believe I followed all the guidelines and provided evidence. I haven't received any warnings or details from Facebook. Being a victim of abuse, I find this situation distressing. I am in the middle of a battle with breast cancer, and my account held sentimental messages from my deceased cousin. With over 1k followers, my sudden disappearance might be alarming. I plan to notify the authorities. Reinstating my account and receiving clarification from Facebook is crucial. Can anyone offer assistance or advice on how to resolve this matter? Thank you.

Yesterday, I got a new phone and sent all my pictures and bank access information to my messenger. Unfortunately, I can't remember my password. I attempted to log in to the account I used to register my Facebook account, but I couldn't recall that password either. I tried to recover it using my old phone number, but I no longer have access to that number. I'm worried because all my important information is in my Facebook account, and I really need to access it. Can anyone please provide assistance on how I can regain access to my Facebook account? Any help would be greatly appreciated. Thank you.

My account was disabled randomly. I've already sent my photographic proof, and it's been a week later with no results, emails, or any communication. I haven't violated any terms of service. Ten years' worth of work is now gone. What worries me is that if the Facebook support team sends an email, they are likely sending it to the one linked to my Facebook account. I created my Facebook with the email [redacted], which I haven't used in 10 years. In fact, it no longer exists. My current email is [redacted] I'm concerned that the support team is sending emails to an account that is no longer active. This issue needs to be resolved as soon as possible. All my contacts, resources, and memories from the past 10 years are inaccessible. I have filed multiple appeals and will continue until I regain access. I'm frustrated beyond words at this point.

Hello, I wanted to bring to your attention that your Facebook account has been disabled due to violations of our Terms of Service, particularly in relation to infringing on intellectual property rights. Your account has been flagged multiple times for this reason. I understand that you have already reached out to our team via email. It seems there was some confusion with the client who reported the issue, as they claim they did not request for your account to be closed. According to them, the report was due to a misspelled name and lack of trademark information. Please do provide clarification on this matter so we can review it further and assist you accordingly. Thank you. Account: sue sweetness

Hello, I'm Cory Smith, and I am reaching out because my Facebook account under "[redacted]" got deactivated unfairly due to a "Fake name or account" issue. I am not in violation of any rules and regulations, and it has been frustrating not being able to access my account, as I no longer have access to the associated email. Despite submitting my ID multiple times, filling out forms, and reaching out via email, I have not received any response or progress. Please assist me in verifying my identity so I can regain access to my account. You can contact me at [redacted] or [redacted]. Thank you for your help. Best regards, Cory Smith

My friend organized a fundraiser for her birthday through a live video to support feeding hungry kids. I wanted to donate $5, but when I entered my card details, I received an error message about incorrect information. Even though I verified my details and tried again, it still didn't work. However, I later found out that $1 was deducted from my card for Facebook donations without my full authorization. Unfortunately, my friend didn't receive any notification of my donation, and it didn't reflect in the fundraiser. I am unsure about the whereabouts of this $1. While it may seem insignificant, I would like to have it returned to me or properly allocated to my friend's cause. This experience has made me hesitant to donate through Facebook in the future due to the uncertainty surrounding the donations.

Hello, I require assistance in recovering my Facebook account. This morning, upon opening the Facebook app, I discovered that I was logged out. Subsequently, I realized that my password had been altered, rendering me unable to log back in. Regrettably, I cannot recover it through my email address, which is now defunct. The email associated with my Facebook account is [redacted] The account is registered under the name Brogan Evans. I am prepared to respond to any queries relating to my account activity such as frequent contacts or relationship information. My new email address mirrors the previous one, with the sole addition of the number 1. Despite my persistent efforts to follow the account recovery steps, I have encountered obstacles. The process necessitates the input of the current password, which has been modified by the hacker, or sending an email to my inaccessible former email address. I am caught in a frustrating loop where providing any of my previous passwords prompts a reminder to enter the current one, leading back to the inaccessible email. Compounded by my reliance on the account for a decade, the issue also affects my access to other applications linked to Facebook. Your prompt assistance in resolving this matter and restoring my account would be greatly appreciated. Thank you, Brogan Evans

On Tuesday, I started receiving consecutive messages in Messenger regarding BMWs. Initially, I ignored them until they became overwhelming. I clicked the blue dot at the top of the page for options and selected "Take me out of the group" and blocked them. On Wednesday morning, Facebook would unexpectedly close out. In Messenger, I see the option to continue as "[redacted][redacted]" or "THIS ISN'T ME." After clicking the latter, it prompts for my phone number or email. I input my number ([redacted]) and password. Despite attempting to confirm my identity and restart, the text confirmation code was never received. The process through the Facebook app also intermittently fails to send confirmation or reconfirmation codes. Additionally, I started receiving texts with numbers that turned out to be reset codes, later realizing my account had been compromised. I seek assistance in removing unauthorized access or guidance to regain control of my Facebook account. Thank you for your support.

We are a visual arts institution based in Budapest, Hungary, utilizing Facebook as our primary communication channel. Recently, we encountered an issue where one of our administrators lost their privileges due to two sensitive posts from July and August [redacted]. Following the removal of these posts and an appeal, our page was unpublished, causing us to lose our connection with our followers and the ability to share our artistic endeavors. Our page, capakozpont, remains inaccessible despite our attempts to report the problem and receiving only automated responses acknowledging our feedback. We are at a loss without this platform to engage with our audience and fear losing the progress we've made in growing our online presence.

I am seeking assistance regarding a concerning matter involving a person using the name Clift W Froggum on Facebook. The individual's actual name is Clift W Swindell, a convicted felon in Arkansas who has been stalking me in violation of a restraining order from Crawford Co. Arkansas. Despite reporting his fake profile multiple times for using a false name, Facebook has not taken action. As a military family based at Wright Patterson Air Force Base, we have also involved the FBI due to threats received through his Facebook page. The FBI suggested contacting Facebook directly to request the removal of his page, but my reports have not been effective. Any help in resolving this issue would be greatly appreciated. Thank you for your assistance. Regards, TSgt. Calvin & Susie Courtney

Dear Sirs, A few hours ago, I was requested to verify my account settings through trusted contacts. After reaching out to my three contacts for the numbers, upon attempting to input them, I was prompted to provide different information that was not the numbers from my friends. When I tried to log in from my other computer running on Windows 7, the system did not recognize it, so I was unable to gain access. Given that I have accumulated several hundred friends recently, identifying some of them as suggested was not feasible. The three numbers I obtained from my friends are as follows: - Robert Hagenau: [redacted] - Gö Wi: [redacted] - Melanie Petunia Pan: [redacted] Kindly unlock my account as I believe I have adequately proven my identity. As a new Social Media Manager, I am currently focused on developing various pages. Thank you for your assistance, and I wish you a pleasant weekend. Best regards, Alex Will