Facebook locked me out of my own account one night for no apparent reason. When I tried...

GetHuman-kylekraz's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-kylekraz's own words
Facebook locked me out of my own account one night for no apparent reason. When I tried to regain access, the website asked me for a photo ID to verify that I am the owner of the account. After submitting my state issued identification and waiting two days for a response, I was told that I was ineligible to use their platform. I asked, "On what grounds do you find me ineligible?" And they responded with "We can't tell you." I had been using Facebook for communications with friends and family that I have no way of contacting anymore & I had been doing so for ** years. Anyway, if I am not allowed back into my account, I would at least like the data retrieved so I can have some of my memories back. Please, help me resolve this civilly. Thank you for your time.

GetHuman-kylekraz did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-kylekraz
May 27th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 498665 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kylekraz started working on this issue
May 27th, 2019 11:09pm
GetHuman-kylekraz shared this issue with friends on Facebook
May 27th, 2019 11:15pm
GetHuman-kylekraz indicated the issue is not fixed yet.
May 29th, 2019 1:51am
GetHuman-kylekraz indicated the issue is not fixed yet.
May 29th, 2019 1:57am
GetHuman-kylekraz indicated the issue is not fixed yet.
May 29th, 2019 1:58am
GetHuman-kylekraz indicated the issue is not fixed yet.
May 31st, 2019 2:10am
GetHuman-kylekraz indicated the issue is not fixed yet.
May 31st, 2019 2:11am

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