Facebook Customer Service Issues

Hello Facebook Team, I am Rahul Rastogi from Mumbai, India. I recently started a new company named Tzar Venture, a Digital Marketing Agency. About 3 months ago, I created a Facebook Page under the name Tzar Venture. Unfortunately, I have forgotten all the login credentials for accessing the Tzar Venture Facebook Page account. I have tried to recover it using my various email accounts, phone number, and User ID but have been unsuccessful. I am considering creating a new FB page with the same name, Tzar Venture, but I am concerned about losing the likes and traffic from the old account. Any assistance in retrieving access to my old account would be greatly appreciated. Thank you, Rahul R. +91 [redacted]

Hello, my name is Tamika Eady. While using Facebook on Sunday morning, everything was running smoothly. Later in the afternoon, when I attempted to log back in, it prompted me with an old password, which I did not change. Unfortunately, I no longer have access to the email linked to my Facebook account to retrieve the reset code. I tried resetting the email password to access the code sent there, but since I rarely used that email after initially setting up Facebook years ago, I was unable to regain access. It seems like my Facebook account might have been hacked. I am eager to recover my account, update the email to one I can access, and include my phone number for future security measures. I truly hope for assistance in reclaiming my account. Thank you.

When I type on the keyboard, there is a delay of about 3 seconds before the text appears on the screen. I can visually see the letters being typed out without any physical touch. This odd lag only occurs on the Facebook app on my iPad running the [redacted] original version 12.1. My internet speed is exceptionally fast with more than sufficient ping and upload rates. I have attached a video showcasing this issue. I've attempted to contact Facebook but to no avail. Interestingly, this problem persists on Facebook when using Google and DuckDuckGo as well, not just on Safari. I am hesitant to share my main email due to these concerns. It seems more attention to detail on the app's functionality would be beneficial.

After receiving a strange notification about a post violating guidelines, I encountered a robot pop-up offering help. Despite trying to click away, the notification persisted, blocking access to Facebook customer support. I searched online for alternative methods but kept getting redirected to the same robot page, hindering my ability to reach out for assistance. Due to my disability, Facebook is vital for maintaining connections with friends and family. I have used the platform for many years without issue. As someone not very tech-savvy, I am finding it challenging to resolve this on my own and am reaching out for any possible assistance. Hopeful that someone can guide me through this issue and help me regain access to my Facebook account. Thank you for any support offered.

Hello, I am a tech professional known as The Lady Gadget, currently managing a client's Facebook account. Unfortunately, a foreign individual managed to gain unauthorized access to my client's successful page through her business account, seizing admin control and removing her as an admin. They are now posting ads on the page, leaving my client unable to post as herself. The page in question is The Domestic Curator based in New York, owned by Rhonda Chesser Porter. Despite multiple attempts to seek assistance from Facebook support prior to the hack, the support team provided unhelpful generic responses that did not address our specific issue. We are in urgent need of reclaiming control of the page/business account, reinstating my client as an admin, and removing the unauthorized admins. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you, Rebekah The Lady Gadget

Dear Sir/Madam, I would like to bring to your attention that my private Facebook account was disabled on the 28th of May [redacted]. The disabling of my account has caused considerable inconvenience as all my Facebook pages and business accounts were linked to it, impacting the work I was engaged in. The personal information and photos on my account are genuine and I have provided additional verification using my passport, driver's license, and national identity card. I kindly request your assistance in restoring my account by verifying the attached details. My account email is [redacted] Thank you for your prompt attention to this matter. Warm regards, Harsha Dilusha

I restarted my phone on Sunday, only to find out that when I tried to log into my Facebook and Messenger accounts, I was locked out. It kept saying my password had been changed a week ago, but that wasn't me. It seems like I have been hacked. I have tried several times from my phone and was advised to do it from a computer, but I'm still unable to log in. The last time I accessed Facebook was on Sunday. I didn't set up my Facebook account years ago, so I have no recovery information like email or phone number. The email ageelateya@yahoo was created by someone else. My actual emails are teyaagee@yahoo and agee36618@gmail. I don't want to recreate my Facebook account. If I can't resolve this, I might just delete it. My last known password was FabFierce40.

Hello, I am a vape shop owner who has been sharing compliant posts about petitions to the Canadian Federal government, among other topics. I have never boosted a post to increase sales or promote vape products. Recently, Facebook denied my boost on a post discussing Health Canada considering a ban on flavors and online sales, even though it did not mention vaping and used a bitly link. After appealing, Facebook shut down my ad account, stating it consistently promoted non-compliant ads. However, if Facebook originally approved these boosts, why are they now being deemed non-compliant? I am frustrated and feel unfairly targeted. I am eager to resolve this issue and have my ad account reinstated.

Hello, I am Francisco Lopez, Director of Messenger. We currently have [redacted] available accounts, and our servers are overloaded. We kindly request your assistance in resolving this issue by forwarding this message to all your contacts. Failure to do so may result in your account becoming inactive and the loss of your contacts. An automatic update symbol will appear on your smartphone along with the message transfer. Your smartphone will be updated within 24 hours with a new design, chat color, and icon change from green to blue. Failure to forward may lead to being charged 0.37 cents per message. Forwarding to over 25 contacts will ensure the service remains free. Confirm and send to ensure the application is updated. Thank you.

I have been selling items on MarketPlace for a year and a half. Recently, I posted some embroidered dish towels and a collectible, only to receive messages about not following guidelines. Despite seeing similar items on the platform, my posts seem to be getting flagged. I posted three AMITRON watches this week, and while one was rejected for not following "commerce" rules, the other two were accepted. It's confusing and frustrating to deal with these inconsistencies. I feel like raising this issue might result in my posts being targeted negatively in the future.

About a month ago, my account got hacked, and I had to create a new one. Unfortunately, I got locked out of the new account. When I contacted someone claiming to be from Facebook, they instructed me to buy Google Play cards at a store to regain access, which raised a red flag. Despite my attempts to create a new account, I keep getting locked out. I've exhausted all my options, reaching out to various parties, but nothing seems to work. I encounter issues with my phone number being labeled as invalid, and despite promises of email verification, I receive nothing. I am at a loss on how to resolve this and would appreciate any assistance in fixing the problems.

I shared a photo of Bai Ling on Facebook where she is topless, but there was no explicit content or inappropriate activity in the image. I was blocked without prior notice or a chance to clarify. The photo did not display any vulgarities or reveal any private body parts. I seek an explanation for the removal of the picture and my block. Thank you. - Bryan Peele

I am looking to request a reimbursement of £17.00 from my account for unauthorized ads charged by FACEBK 28DW9LJLL2. Due to computer issues, the transaction was not completed; however, the money was deducted. Additionally, I would like to cancel the mistakenly ordered ad on my Crimey Queen account amounting to £41.81. As I am still learning about FB services for my business, I want to make informed choices about advertisements on my page. Although I appreciate the current free service, I aim to utilize FB services effectively. To ensure clarity, I request the cancellation of the invoice. Feel free to reach out if you need further details. Thank you. - Shakti Nervais, also known as Crimey Queen

Hello! I recently created a page named 'Frugal Drip' but accidentally linked it to my personal account, Zakariya A. After realizing my mistake, I promptly created a new account for 'Frugal Drip' and adjusted the admin settings accordingly. The following day, my personal Facebook account was temporarily suspended, despite quickly resolving it as I am the legitimate owner. The reason given was suspicious activity related to apps like Canva and Aliexpress, which I do use personally. However, my 'Frugal Drip' account was requested to verify with a picture of myself, which is concerning as it has not been reviewed yet. As a result, I am currently unable to access an ad I am running due to these issues. I am hoping to regain access to my account ('frugal_drip' and page 'Frugal Drip') promptly. Thank you.

I am an attorney representing "Bill's Lock & Safe" in North Little Rock, AR. The company's owner, Bill Monk, wants to close the Facebook page created by a former employee, Marcus R. Osterhold, who refuses to provide the password. The company is requesting the removal of the page from Facebook. Kindly assist in resolving this matter promptly. If needed, please provide contact information for your Legal Department to avoid local legal action. Thank you. Patrick H. Hays Attorney at Law [redacted] Cherry Hill Drive North Little Rock, AR [redacted]

I am experiencing difficulty logging into my Instagram account as it requires verification. Unfortunately, I no longer have access to the phone number and email used for verification. After contacting their support and receiving replies from Facebook support, as Instagram is owned by Facebook, the automated responses from the bot have not been helpful. I complied with their request for a picture to verify my identity, but they continue to send password reset links despite me knowing my password. In summary: Issue: Unable to bypass verification step when logging into Instagram. Requested Solution: Remove both email and phone number from my account to facilitate login. Willing to provide additional verification such as pictures, video chat, or payment to resolve this. I am simply seeking assistance from a real person to address this matter.

I'm having trouble accessing my Instagram account for verification. I no longer have access to the phone number and email linked to the account. I reached out to support, but received automated responses from Facebook as Instagram is owned by them. They requested a photo of me for verification, which I provided, but then kept sending password reset links, which haven't helped as I already know my password. In summary, the issue is that I can't verify my account when signing in to Instagram. I believe the solution would be to unlink both the email and phone number from my account so I can sign in. I am willing to provide additional verification such as photos, video chat, or pay for assistance. All I really need is to speak with a real person for help.

I am unable to access my Instagram account as it requires verification, but I no longer have access to the phone number and email associated with it. I contacted their support, which is managed by Facebook, but the responses I received seem automated. Despite sending a picture as requested for verification, I keep receiving password reset links that are unhelpful as I already know my password. In summary, I cannot sign in to Instagram due to the verification issue. I am hoping to have both the email and phone number unlinked from my account to regain access. I am willing to provide any necessary confirmation, have a video call, or pay for assistance; I simply request direct communication with a real person to resolve this matter.

Hello, my name is Linda Larson. Someone created a Facebook account under the name Guillermo Lopez with a picture of a person wearing a white bandana. I believe the creator is the person who received the complaints I filed, Jessica Derrick, residing at [redacted] South Snyder Street, Christopher, Illinois. Her phone number is [redacted]. She posted partially dressed pictures of me and hateful messages on this Facebook account. I have reported this to the state's attorney and the police department in Southern Illinois. I am seeking to identify the person behind this fake account for prosecution. Please contact me at [redacted] with any information. Thank you.

I have been dealing with attempted hacking on my Facebook and Messenger accounts all day. I want to ensure that my telephone number, emails, and security questions remain unchanged. My password is [redacted], and the last one I changed it to was "urpissingmeoff3." I am willing to provide a real human being with a list of passwords I have used over the years if they call me back at [redacted] for verification. I request that any changes to my accounts require verification via my secret security questions answered by me on my phone. I have been reporting suspicious activity through Messenger and have more information if needed. Please red flag my account so that any changes prompt a call to me for verification. I prefer speaking to someone from Facebook directly for assistance. If there are any doubts about my identity, my designated beneficiary can verify my details. Thank you for your attention. My email is [redacted] If necessary, you can contact the beneficiary listed to confirm my information. Thank you, Renee Marie Anderson Glenn (Hanson Jr.).