Hello, my facebook ad account has been disabled and i believe it shouldn't have been. I...

GetHuman2956380's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2956380 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2956380's own words
Hello, my facebook ad account has been disabled and i believe it shouldn't have been. I run * business pages, * for my band called One Vote For Violence and another page for my clothing brand called Medicated Merch. When i first created the page for my clothing brand (which is revolved around marijuana) i accidentally did an ad with a photo that had the substance in the photo and i didn't see that at the time because i was focused on the shirt design for my brand. I DO NOT promote the use of the substance, it happened one time and I WILL NOT do that again, but ever since then i was not able to do ads for my clothing brand. I repeat, I DO NOT promote the use of the substance. I just want to be able to promote my clothing brand and will NEVER use an image with the substance in the photo again. I have left previous messages about this issue, but have never heard back from anyone to get this resolved. I was still able to do ads for my band account for awhile, but now recently i am not able to do ads on either accounts due to my ad account being disabled. I hope i can get help with this issue as i am just trying to promote both my businesses on Facebook and on Instagram. Please get back to me as soon as possible. Thank you.

GetHuman2956380 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman2956380
May 20th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 489580 others
0 customers following this

Timeline

GetHuman2956380 started working on this issue
May 20th, 2019 9:23pm