I have received a number of e-mails from yourselves over the past week or so saying my...
GetHuman-paulandv's Recover Hacked Account issue with Facebook from May 2019
Help with my Facebook issue
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Before contacting them, items GetHuman-paulandv may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-paulandv's own words
I have received a number of e-mails from yourselves over the past week or so saying my account has been accessed and a code sent to change my password. I had not asked for a password change. When I tried to access my account I was locked out. I have gone through the password change process a number of times and just go around in a circle. I have downloaded a photo id a number of times in my attempts to change my password successfully. Each time I simply end up back at the start. I have tried to use the "my account has been hacked" way. Again I just go around in circles. I suspect that my e-mail account has been hacked so I have changed my password. I have run my malware checker (iolo Phoenix***) and my virus checker (F-Secure) a number of times both report no issues. I just don't know what else I can do.
GetHuman-paulandv did not yet indicate what Facebook should do to make this right.
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We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.