Someone hacked my account twice this week. I noticed it the first time when my language...

GetHuman-hayleykb's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman-hayleykb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-hayleykb's own words
Someone hacked my account twice this week. I noticed it the first time when my language was changed to what I presume is Arabic and there were about *-** Facebook friends I had not wanted to be friends with friended on my timeline. I immediately changed my password and I friended those friends. I was able to change my password because my account was linked to me phone and it texted me a code. I logged on the next day and the same thing happened. I reported it and changed my password again via text code. This third time the hacker deleted my phone number and I have not been able to get back in. The email I have linked with the account is one I no longer have access to and cannot recover as I have not used it in years. When I try to regain access Facebook says “your search did not return any results. Please try again with other information” i tried my email, my phone number, my full name, and even the name the hacker changed my account name to. It comes up with the same “no results message” I’ve had several friends report it for me. Please let me know what I should do and how I can separate all my Facebook information from other internet accounts where I have used Facebook to sign in. Thank you.

GetHuman-hayleykb did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-hayleykb
May 19th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 487190 others
0 customers following this

Timeline

GetHuman-hayleykb started working on this issue
May 19th, 2019 2:41am
GetHuman-hayleykb indicated the issue is not fixed yet.
May 19th, 2019 2:34pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 20th, 2019 2:55am
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:58pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm
GetHuman-hayleykb indicated the issue is not fixed yet.
May 22nd, 2019 12:59pm

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