Your full name on your account: Tasfia Tasneem Pia**Email address or mobile phone numbe...

GetHuman-mohitabd's Recover Hacked Account issue with Facebook from May 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mohitabd's own words
Your full name on your account: Tasfia Tasneem Pia**Email address or mobile phone number on your account: *****@***.com* *Contact email address (optional): *****@***.com , *****@***.com **Mobile carrier*service provider: Grameenphone( Bangladesh) DIGI( Malaysia)**Issue you're encountering: Other**Description of the issue you're encountering: My account has been hacked. And the person who hacked it removed all of my information from the account including optional email, trusted friends list and phone number. Because I cant log in to my account with all of the information. If I try to login my account its says that theres no account with that email address so im guessing the person who hacked my account probably has deleted it. My friends have tried to look my account up , but its not showing . but again my messenger is still active. I need help to recover my account.** And the person also changed the primary email address to *****@***.com from *****@***.com I tried to secure my account but nothing happened ***Just so you know that it's really my account, the most recent password were Shihamlove*** , Allahlove**** . **and my previous trusted friends were Promo khan, swarno mirza, sumiya khan**and the most recent recovery codes were ******,******( sent to *****@***.com from facebook)** and the phone number that was given to the account was **************( its currently turned off because im in Malaysia, and this was the number that all the login codes were sent to) but my malaysian number is ************( this has not been updated)** If you need any further information I can provide it since I still have access to my original email *****@***.com and have all the previous messages facebook has sent to it. And if you need any type of ID I can also provide it

GetHuman-mohitabd did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-mohitabd
May 18th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 486721 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-mohitabd started working on this issue
May 18th, 2019 5:12pm
GetHuman-mohitabd indicated the issue is not fixed yet.
May 18th, 2019 9:39pm
GetHuman-mohitabd indicated the issue is not fixed yet.
May 18th, 2019 9:41pm
GetHuman-mohitabd indicated the issue is not fixed yet.
May 18th, 2019 9:43pm
GetHuman-mohitabd indicated the issue is not fixed yet.
May 18th, 2019 10:31pm
GetHuman-mohitabd indicated the issue is not fixed yet.
May 18th, 2019 10:37pm
GetHuman-mohitabd indicated the issue is not fixed yet.
May 19th, 2019 6:01pm

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