Facebook Customer Service Issues

My account was hacked, including my email and passwords. The hacker changed my contact details to an old number that is no longer mine, making it impossible to receive code verifications. I found my account linked to a different name upon accessing it recently. I am upset about my locked pictures shared for private viewing. I am eager to regain access to my Facebook account that I have cherished for a decade.

Dear Facebook Representative, My name is Kate Brewer from Springboro, Ohio, and I am contacting you on behalf of Sergey Malyuga, my online physical therapy coach from Kiev, Ukraine. Sergey has been experiencing difficulties with reviews on his business page. Despite numerous attempts to contact Facebook, he has not received any response. As an intermediary, I have translated his concerns from Russian to English for you. Sergey has been trying to address two main issues. Firstly, the link to the reviews section on his page appears to be invalid, preventing customers from leaving reviews. Secondly, despite some clients submitting reviews, they do not appear on the page. This has become a significant problem as Sergey plans to run ads but requires positive reviews for credibility. Additionally, some clients are unable to see the "Feedback" section on his page, even with different devices. Sergey is seeking your assistance in resolving these issues promptly. Your help is greatly appreciated. Thank you, Kate Brewer

We have two Facebook accounts for our motel, "Tides Inn Petersburg Alaska." One account was created many years ago by a former manager, and we no longer have access to the information used during setup. We would like this page deleted. The second Facebook account, "Tides Inn," is one we wish to keep, but we are unable to access it as we do not have the password or the email used during its creation. The phone number reset option has not been successful, even though our number has remained the same. If we cannot access the second account, we may need to delete it and start anew. Despite attempting to follow help messages, we have been unable to resolve this issue. The situation is having a significant impact on our business. Your assistance would be greatly appreciated.

I recently experienced multiple unauthorized access to my Facebook account. The first time, I noticed my language changed to Arabic and several unfamiliar friends were added to my profile. I promptly changed my password, verifying it through a code sent to my phone. The following day, the same issue occurred, so I changed my password again. On the third attempt, the hacker removed my phone number, leaving me locked out. Unfortunately, the linked email account is outdated and unrecoverable. Facebook's recovery process has been unsuccessful despite trying various information. I have had friends report the situation as well. I seek guidance on regaining control of my account and want to disconnect Facebook from other linked accounts. Thank you.

To whom it may concern, I am looking to reactivate my Facebook account, but I am facing difficulty in doing so. Upon entering my name and password, I receive a message prompting additional steps to confirm my identity due to potential security issues. Despite trying to select "Confirm Identity Another Way," I am consistently redirected to choosing friends as the only option available. Alternative methods such as identifying friends through tagged photos or providing my date of birth are not accessible to me as the page does not update to display these choices. I urgently need to regain access to my account and would appreciate guidance on how to proceed. Thank you, Sandra

Dear Customer Support, I am currently facing issues reactivating my Facebook account. Upon entering my login credentials, I keep encountering a message stating that my account's security may have been compromised. Despite trying to confirm my identity through various options, I can only select contacting friends. Although there are alternative methods listed on the "Learn More" page, such as identifying friends through tagged photos or providing my date of birth, I am unable to access these from my account. I need urgent assistance to reactivate my account promptly. For further communication, please reach out to me via email at [redacted] Thank you. Sandra

To Whom It May Concern, I am currently trying to reactivate my Facebook account, but I am facing issues with the verification process. When I try to log in with my credentials, I receive a message stating that my account's security has been impacted, and it has been locked for safety reasons. The only option provided to me is to contact friends for verification. Despite selecting "Confirm Identity Another Way," I am consistently redirected back to the friends verification page without any other options available to me. The "Learn More" section mentions alternative methods such as Identifying friends through tagged photos and providing my date of birth, but unfortunately, I am unable to access these choices from my account as the page remains unchanged. I am keen to reactivate my account promptly and would appreciate guidance on how to proceed with the verification process. For any communication or assistance, please reach out to me via email at: [redacted] Thank you, Sandra

I have been attempting to close my Facebook account, but it requires a 30-day waiting period. I urgently need it deactivated due to ongoing harassment from my friend's ex-husband who has multiple fake accounts making it hard to block him. He has been cyberstalking my friend and now her friends are being targeted. Despite her reporting death threats, the police have been unhelpful. Two of his accounts go by the names of Cal Shultz and Mickey Anderson. I want to prevent him from reaching anyone on my friends' list as my friend, Nik, has already closed her account to avoid the same issue. Can someone assist me in expediting the closure of my account to avoid enduring another 30 days of harassment? I was under the impression that Facebook did not permit multiple fake accounts, yet he seems to have several. Your prompt help is greatly appreciated.

Within the past 5 to 6 weeks, all my accounts were hacked by an ex-boyfriend. I got locked out of my emails, social media, iCloud, and my phone apps. My linked emails are from my college email portal that closed 10 years ago. I've lost access to important memories saved in my decade-old account. Moreover, my business page, "Kiser Weim Kennels," is linked to it, and I can't recover it. I urgently need to contact customers and have a new number. Despite uploading pictures of my driver's license, I encountered errors and was unable to complete the process. With a litter of pups due next week, time is of the essence. Thank you for your assistance. Sincerely, Katie

I am encountering difficulties generating a code for my Facebook account. The device previously linked to my account, a Lenovo K5 Note, has been formatted, rendering it unrecognized by Facebook. In addition, I have forgotten the password and had to create a new one before the phone was formatted. Despite purchasing a new device, the code generator is not functioning, and I have not received any messages from Facebook on my linked number for code generation. For the past week, I have been unable to access my account. I kindly request your assistance in resolving this issue and restoring my access to my Facebook account. My account email is [redacted], and the associated phone number is [redacted]. Thank you, Shubhajit Sharma

Hello, I need assistance with my suspended account due to an ID check. Despite submitting my insurance card for verification, I am still awaiting confirmation from Facebook. The issue is impacting my ability to access information regarding the delivery of two bicycles that I purchased on the platform. As a result of the account suspension, I am facing financial repercussions.

I've had my Facebook account since its creation, linked to an email I can no longer access because I forgot the password and Microsoft won't verify it. The email has been my primary one for over a decade, used sparingly for unimportant matters. The phone number associated with my account is outdated, making it impossible to reset my password that way. I need assistance in recovering my Facebook account as the available options are unhelpful given my circumstances. I am determined to regain access to my existing account and would appreciate any help. Thank you.

Hello, I am experiencing an issue with my Facebook accounts. My personal account seems to have disappeared, while my separate work-related page is still accessible. When attempting to recover my accounts using my phone number or email, only the work-related page shows up. Additionally, my personal account is no longer visible on friends' lists. I suspect the problem lies in the fact that my work email has changed over the years, causing a discrepancy in the account recovery process. After multiple attempts to regain access, it seems like there may have been a security concern that led to the disappearance of my personal account. My name is Ann Wilber and I am located in Glasgow. I would greatly appreciate any assistance in resolving this issue. Thank you, Ann Wilber Recruitment Marketing Manager External Relations University of Glasgow

Hello, sir. My name, Aadat Se Majboor, has been on Facebook since [redacted] because it's a widely recognized nickname among my friends and classmates. Unfortunately, my girlfriend has accessed my account and violated community guidelines, resulting in me being locked out of my account. Accessing my account is extremely important to me, and I am struggling emotionally without it. I assure you that my account is genuine and I have not engaged in any malicious activities. I kindly request your assistance in recovering my account, and I am willing to provide any necessary verification, such as my HSC exam registration card from Bangladesh. You can reach me at my email, [redacted] or my phone number, [redacted]. Please consider my plea and allow me to regain access to my beloved account. Thank you for your understanding and compassion during this challenging time.

My Facebook account got disabled after someone sent me a suspicious website that mimicked Facebook. Despite the Arabic writing, I entered my login details. Facebook then alerted me about a login attempt from an iPhone, which I denied. Subsequently, I changed multiple passwords as advised. I consulted mutual friends of the hacker, who advised me to ignore the person. One individual reported being asked to send money to the hacker. On a Sunday at the office, I made a friend an admin for my Facebook page. The next morning, I had to verify my account again, which I did. However, Facebook later instructed me to change my password and delete my page worldwide, which I complied with. Despite these efforts, the hacker still accessed my account. Kindly help reactivate my Facebook account.

Hello, my name is Jackson Dylan Chapman. I reside in Auckland and I am facing difficulty accessing some of my Facebook accounts due to my forgetfulness regarding logins and passwords. I really cherish the photos of my son and my friends' lists that are stored in these accounts. The most recent account I can access is under the name Jackson Chapman with the email address [redacted] I am also trying to regain access to my previous accounts - one under the name Bigfish Chapman from last year and another one under the name Jack Jones from around [redacted]. Additionally, there is an older account dating back to 2[redacted] under the name Jackson Chapman. I am unsure about the associated emails, but some possibilities include [redacted], [redacted], [redacted] (possibly Outlook), [redacted], and [redacted]

My friend, Dayle Olivia W., has been struggling to access her Facebook account due to forgotten login details and lack of access to the associated email and phone number. There is uncertainty about the account status, possibly due to her ex-boyfriend's interference. She wants to delete the account for personal reasons related to her religious beliefs. Your assistance in addressing this issue promptly would greatly help her move forward and improve her mental well-being. Thank you for your attention to this matter.

I encountered a pop-up on my Facebook page as I logged back in, urging me to subscribe to the new updates Facebook introduced. There was no option to postpone or close the message, only "Continue." After selecting this, I returned to my account just now, only to find that it had been wiped clean. The page was completely new, devoid of friends, posts, history, photos, saved sites, or even messenger chats. All my precious Facebook data accumulated over the years has vanished without a trace!

On Sunday morning, I successfully reset my Facebook password. After reviewing and logging out of all devices, I tried to log in again but received an error message about my email address. I followed the security prompts but couldn't log in. When I tried to reset my password, I couldn't receive the passcode because my email wasn't attached to the account. My Facebook account is crucial to me; I hope this issue can be resolved promptly. Thank you. Wisdom Nexus O.

I recently joined Facebook and on May 17, [redacted], it was my birthday. In the morning, I was happy to see a compilation of birthday wishes from my friends at the top of my news feed. Later, when I tried to view it again, it had disappeared. I searched for 5 hours to find that lovely picture, but couldn't. The next day, May 18, I saw an even nicer birthday video recap with more birthday wishes from friends at the top of my feed. I tried to save it, but it also disappeared unexpectedly. I am disappointed that these special moments vanished without a trace. It's frustrating, especially on my birthday. I'm left wondering why Facebook gifts like these are taken away so quickly. I kindly ask for the links to the Facebook picture from May 17 and the birthday video recap from May 18. I believe gifts like these should be cherished. Thank you.