Accidentally uninstalled facebook on my phone. Reinstalled Facebook and tried to log in...

GetHuman-juleskat's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-juleskat's own words
Accidentally uninstalled facebook on my phone. Reinstalled Facebook and tried to log in. Could not. Broke phone and got a new one. Still could not log in.Tried to change password from my iPad. Facebook said I was using an old password and that I needed to log out to change my password using the forgot password button. Could not reset password and cannot login from iPad.There is no email account associated with my account because I set it up with just my phone. I've been going in circles trying to reset my password. I suspect my account was hacked at some point because it said that I logged in in cities I have not been to. Really irritated and going a little crazy.

GetHuman-juleskat did not yet indicate what Facebook should do to make this right.

How GetHuman-juleskat fixed the problem

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Recover Hacked Account issue
Reported by GetHuman-juleskat
May 9th, 2019 - 2 years ago
Seen by 13 customers so far
Similar issue to 472194 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-juleskat started working on this issue
May 9th, 2019 12:36am
GetHuman-juleskat confirmed the issue is fixed. Hooray!
May 9th, 2019 2:05pm

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