Accidentally uninstalled facebook on my phone. Reinstalled Facebook and tried to log in...

GetHuman-juleskat's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-juleskat's own words
Accidentally uninstalled facebook on my phone. Reinstalled Facebook and tried to log in. Could not. Broke phone and got a new one. Still could not log in.Tried to change password from my iPad. Facebook said I was using an old password and that I needed to log out to change my password using the forgot password button. Could not reset password and cannot login from iPad.There is no email account associated with my account because I set it up with just my phone. I've been going in circles trying to reset my password. I suspect my account was hacked at some point because it said that I logged in in cities I have not been to. Really irritated and going a little crazy.

GetHuman-juleskat did not yet indicate what Facebook should do to make this right.

How GetHuman-juleskat fixed the problem

We are waiting for GetHuman-juleskat to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-juleskat
May 9th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 472194 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-juleskat started working on this issue
May 9th, 2019 12:36am
GetHuman-juleskat confirmed the issue is fixed. Hooray!
May 9th, 2019 2:05pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians