Facebook Customer Service Issues

Archive 570

The following are issues that customers reported to GetHuman about Facebook customer service, archive #570. It includes a selection of 20 issue(s) reported May 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, I believe my Facebook account has been hacked. My Gmail account is [redacted] I kindly request assistance in resolving this issue. My Facebook account contains original data including photos and friends. I apologize for any inadvertent violation of Facebook policies. The hacker has changed my account details, and I am unable to connect to the Facebook server. I am willing to provide my real identification proof as requested by the Facebook department. Kindly send the confirmation links for my Facebook account. My Customer ID is [redacted], username is Dipak Bhatt, contact number is [redacted], and email associated with the account is [redacted] I appreciate any help from the Facebook team. Thank you.
Reported by GetHuman2829623 on Thursday, May 2, 2019 12:10 PM
I'm facing a significant issue with my business. I operate under the name French Crew Barbers, which can be found on Google for more information. I need assistance accessing [redacted] as my business page is linked to this email that I deleted. However, the Facebook page still exists. My business email, [redacted], is active. I've created a new Facebook account and a new business page named "FRENCH CREW BARBERSHOP WEST KENSINGTON." If I could regain access to my previous account or the Facebook page linked to [redacted], I would prefer to continue with the original one. Please assist me! To reach me, contact my UK number or email me at info.frenchcrewbarbers.com.
Reported by GetHuman-infofre on Thursday, May 2, 2019 12:14 PM
I am seeking assistance to resolve an issue with Facebook regarding my reinstated and verified account. Despite passing multiple verification tests, my account was flagged for suspicious activity, which I believe stemmed from a misunderstanding or potential harassment situation. I felt ignored when requesting the removal of content, leading to frustration and some strong language. I simply wanted my wishes respected, but instead, my words were shared, causing embarrassment among acquaintances. This situation arose from defending a personal relationship against someone's ignorance. I feel unfairly punished and would like my account reinstated without any further engagement with the individual involved.
Reported by GetHuman-joepmdow on Thursday, May 2, 2019 1:06 PM
Crestview Community Television's Facebook page recently shared an article discussing 8 candidates vying for a council seat. The host and producer, Ken Nielsen, who is described as an alleged ex-felon, reportedly misrepresented facts about the only black candidate interviewed before the council. Nielsen allegedly sent this information to council members in support of one of his advertising clients. Despite pointing out the inaccuracies in the article, there was no response or opportunity provided to refute the claims. This misinformation has been deemed damaging and potentially racially motivated. The article also falsely suggests a personal connection between Nielsen and the affected individual. The individual is now urging Facebook to review the content in question.
Reported by GetHuman-baughcl on Thursday, May 2, 2019 1:28 PM
Hello FB team, I need assistance with my customer ID no. [redacted]. Kindly review my issue and provide the necessary help. I am requesting the confirmation links for verifying my identity as Sumit from the Facebook department office. I am unable to access my account as my email address and mobile number for password recovery are not matching. Please assist me in resolving this issue and retrieve my original data, photos, and friends on Facebook. I acknowledge and agree with the 7-day policy. Apologies for any mistakes made. Username Dipak Bhatt, looking forward to your response. Thank you.
Reported by GetHuman2829623 on Thursday, May 2, 2019 2:54 PM
I have had a Facebook account ([redacted]) since June [redacted]. I deactivated it 4-5 months ago. Today, when I tried to reactivate it, I couldn't find my account using that email. I attempted to create a new account with the same email and password, but it only created a new account instead of recovering the old one. I checked my Hotmail linked to Facebook and found a notification in the spam folder about the request for permanent deletion of my Facebook account on 23 March [redacted], even though I didn't request it. I am shocked to see this and really need help to recover my original Facebook account, as I have been using it for the past 7-8 years.
Reported by GetHuman-kourb on Thursday, May 2, 2019 2:57 PM
When I signed up for Jaax Vet Hospital, I mistakenly used my landline instead of my cell number. Trying to get an SMS code, I used my cell, and Facebook suddenly said my cell number [redacted] is not authorized under my account. They removed it and now I can't add it back as a backup or rescue number. I wish Facebook wouldn't cause me all this trouble. Please reconnect my cell number to my account. This is Valerie, and I don't understand why Facebook did this without proper verification. Please fix this issue promptly. Thank you.
Reported by GetHuman-pussywil on Thursday, May 2, 2019 3:09 PM
I am experiencing issues with logging into my Facebook account. I submitted my ID Card on 21/2/[redacted] from my email [redacted] Although my account was updated with my full name in February, I am still unable to access it. Facebook's response has been that they will contact me soon and they appreciate my patience, but no progress has been made. I am Taiwo from Nigeria. I have provided a copy of my Government-issued ID as requested by Facebook to unlock my account. Additionally, I have sent a pdf of my monthly statement from GT Bank Plc and a screenshot of a PayPal notification via email. Thank you, Dr. TAIWO
Reported by GetHuman-virtuepr on Thursday, May 2, 2019 3:33 PM
My husband recently had to reset his phone and create a new account after losing all his information, including his photos. In an attempt to retrieve a photo from his previous account, there were multiple account creation attempts mistakenly within a short time frame. He attempted to change his profile picture, leading to issues accessing his Facebook account due to reported hacking concerns. His name is Bryan Ragan, and his contact number is 1-[redacted]. As he struggles with memory due to mental health disabilities, we are unsure of his email address. Access to Facebook is crucial for him to stay connected with friends and family for his mental well-being. Your assistance in resolving this matter is greatly appreciated. If necessary, please contact me at 1-[redacted]. Thank you for your attention and support. - Debbie Ragan
Reported by GetHuman2850511 on Thursday, May 2, 2019 3:52 PM
Our organization's account was set up by a former member who is no longer with us. Unfortunately, he left abruptly without providing us with the password or the phone number linked to the account. We are a non-profit looking to utilize the account, but security is a concern. We want to update the password and phone contact details without the current information. Closing the account is not an option as we don't want to lose the valuable content posted. How can we proceed to regain control of the account without the current login details?
Reported by GetHuman-spricco on Thursday, May 2, 2019 4:18 PM
I recently shared a photo of my young children, all under 3 years old, wearing matching jeans without shirts. They are babies, so there was no immodesty intended. However, I have been blocked from Facebook for posting this common type of picture that many mothers share with their families. I believe this action is unjust as there was nothing inappropriate or sexual about my post. It is frustrating to see adult women sharing explicit content without consequences while I am penalized for a harmless picture where my children's private parts were fully covered. Facebook is essential for me to connect with my relatives, and I feel unfairly restricted from sharing precious moments.
Reported by GetHuman-lyss_sin on Thursday, May 2, 2019 4:28 PM
I seem to have been unexpectedly shifted to Creator Studio within the Publishing Tools section. Unfortunately, I am now facing difficulties viewing, editing, and managing my scheduled posts as well as past posts. The layout lacks the option to switch back to the homepage, affecting my workflow of scheduling multiple posts daily. Despite seeking assistance, neither I nor my support team have been able to resolve this issue. I am hoping for Facebook to address this matter and restore the functionality of Publishing Tools, particularly the capability to view, edit, and reschedule posts easily. The current limitations of not being able to manage scheduled or published posts efficiently are hindering my work. I am uncertain how this alteration occurred but am eager to revert to the previous setup for a smoother experience. Thank you for your attention to this matter.
Reported by GetHuman2851039 on Thursday, May 2, 2019 5:05 PM
My Facebook account was disabled, claiming I violated company policies. After that, I tried to create new accounts with my three email addresses, which is the only policy I have broken. I recently discovered my son, D.W., is not biologically mine. He has made untrue accusations against me. As a [redacted]% disabled Vietnam veteran with 8 years of service, I deeply care for my country and fellow service members. I respect all laws but feel unfairly treated. Please, reconsider and reactivate my Facebook and Messenger apps. I cherish connecting with my friends. I assure you I have never broken any laws, just falsely accused. Thank you for reading and please restore my accounts so I can engage with my friends again. Have a great day, and may God bless you.
Reported by GetHuman2851822 on Thursday, May 2, 2019 6:53 PM
Hello, I run a Facebook page named “The Sled Life” with 132k followers. I decided to create a business manager account out of curiosity but found it unnecessary, so I deleted it. Unfortunately, after deleting the business manager account, I lost access to my page and fear it might have been deleted. Retrieving my page and regaining admin privileges is urgent as I have heavily invested in it. Any assistance would be greatly appreciated. Thank you, Matt.
Reported by GetHuman-remick_ on Thursday, May 2, 2019 6:58 PM
Subject: Urgent Account Recovery Request I discovered on Monday, April 29th, that my Facebook account was hacked. The hacker changed my Email and Phone number without my knowledge. I have tried to recover the account through Facebook's page without success. I kindly request the expedited recovery of my account. Below are the account details and my ID for your reference: Facebook Name: WF OlaCash Email: [redacted] Last Password Used: [redacted]0 Phone Number: [redacted]1 Please review your system logs to verify these details and compare them with the changes made by the hacker. I have attached my ID, and I await your prompt response. Thank you.
Reported by GetHuman-dadavict on Thursday, May 2, 2019 7:03 PM
Hello, my name is Ran. I am reaching out to urgently request the deletion of my Facebook account. Someone has taken control of my account, causing harm by misrepresenting me to people I know, sharing inappropriate images, and more. For 3 years, I have been unable to access my account due to changes made by this individual. Today, I was finally able to log in and remove most of the content posted in my name. I would greatly appreciate it if my account could be permanently deleted. I have tried to do this before, but the person responsible keeps reactivating it within the 12-day grace period by accessing my email. I am willing to provide any necessary personal information to assist in the process. Thank you in advance for your help and understanding. Best regards, Ran
Reported by GetHuman-ranbs on Thursday, May 2, 2019 8:28 PM
I am having trouble accessing my Facebook account that I have been locked out of for a long time. Despite sending my driver's license multiple times, I am still facing this issue. The email linked to my account is [redacted], under the name Amy Richardson Harris with the phone number [redacted]. When trying to reset my password, it claims not to recognize my iPhone 8 device, even though that's the device I always use. I suspect my phone has been compromised with spyware. Every time it asks to send a code to reset my password, I never receive it. I urgently need to regain access to my account. Thank you for your prompt assistance. Amy Richardson Harris
Reported by GetHuman2743056 on Thursday, May 2, 2019 9:49 PM
I am having trouble accessing my Facebook account. I followed all the verification steps, but then Facebook blocked me when I got frustrated and expressed my anger. I have been trying to contact Facebook via email on April 30th and May 1st. They reactivated an old account of mine which I had deleted because I started a new one in February. Now I can only find my old account by searching for my name. Both accounts use the same email address, which is causing confusion. My important group is on the new account, and I can't access it properly. I have been a Facebook user since [redacted] and I just want to regain access to my newest account under the username ANGELBELLABAASCH. The old account you reactivated is under angelbaasch. Facebook flagged my attempts as abusive even though I followed their instructions. I've tried accessing my account on my laptop but I can't remember the correct password. I change my passwords frequently but failed to note down the most recent one. I am reachable at [redacted] on my landline. Please assist me in gaining access to my newest account so I can delete the old one. Thank you.
Reported by GetHuman-msangelb on Thursday, May 2, 2019 10:30 PM
I received an IM in Facebook Messenger that seems like a scam. Last year, someone claiming to be Mark the CEO contacted me saying I won a prize. Now, this year, someone identifying as Sheryl Sandberg, the Facebook COO, is saying I won $[redacted],[redacted].00 USD in the Facebook lottery promotion. They asked for personal information to confirm my identity as the winner. I am suspicious about this message and wanted to report it here for safety reasons. Thank you.
Reported by GetHuman-reneejga on Thursday, May 2, 2019 10:59 PM
Since last week, I have been unable to access my account, suspecting it has been hacked by cybercriminals. My compromised Facebook account is [redacted] It seems the hackers gained entry through my Yahoo email before infiltrating my Facebook. When attempting to log in to Facebook, I am prompted to reset my password through the mentioned email, which I no longer control. Please send the reset email to [redacted] or reach me at [redacted]. If needed, I can provide information about my initial password, which was Laiqkhan1234 before changing it to Afghan1221, maintaining this until the recent breach. I request assistance in recovering or deactivating my account to prevent any misuse. Thank you for your anticipated support in resolving this issue.
Reported by GetHuman2853463 on Thursday, May 2, 2019 11:23 PM

Help me with my Facebook issue

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