My Facebook account was hacked into (second time in * months roughly). It says I am tem...

GetHuman2807370's Recover Hacked Account issue with Facebook from April 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2807370's own words
My Facebook account was hacked into (second time in * months roughly). It says I am temporatily locked out. It asks for my last pass word then create a new one. I can't do this because the hacker has already changed my password. I have a confirmed email in my email account saying it has been changed. **A day before this happened there was sketchy things happening so I changed my own password. The next day a hacker changed it again. It also asked for more security, my phone number a few days prior. I can't attach my cell phone number for security because it is assigned to another Facebook account, Leighann Hatt, that I accidentally created when I tried to fix my Facebook account last time, around Christmas. **What step do I need to do to get back in to my own Facebook account. *** years and no issues until the last * months. It is essentially my connection to family. **Thank you.*Monica

GetHuman2807370 did not yet indicate what Facebook should do to make this right.

How GetHuman2807370 fixed the problem
I ended up selecting the option of "forgot my password" and because it is linked to my email, Ideas able to reset.
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Recover Hacked Account issue
Reported by GetHuman2807370
Apr 25th, 2019 - 2 years ago
GetHuman2807370 shared how to fix
Seen by 6 customers so far
Similar issue to 450727 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2807370 started working on this issue
Apr 25th, 2019 12:00pm
GetHuman2807370 confirmed the issue is fixed. Hooray!
Apr 26th, 2019 12:12am
GetHuman2807370 confirmed the issue is fixed. Hooray!
Apr 30th, 2019 4:28pm