I have not been able to change my email address from two emails ago. I also haven't bee...

GetHuman2683730's Report a Problem issue with Facebook from April 2019

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Help with my Facebook issue
GetHuman2683730's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2683730 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2683730 can let us know if they help or not.
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The issue in GetHuman2683730's own words
I have not been able to change my email address from two emails ago. I also haven't been able to change my phone number since my phone screen turned black last year and I lost that email, since I couldn't see the code to change my password for it. **I'm signed in, but I can't share anything from a different sight, because it asks me to log in, which doesn't work since my email, nor phone number have not been able to be changed. **When your site gives you the option to change your number and you click on it the option disappears. **I have written customer service giving them everything they need and I have proved who I was*am to them, but nothing has changed and nothing has been fixed. **I might be locked out by now, since anything I tap on in Facebook goes to an error page, saying "go home", but when I click on it I get nowhere over and over. **I am Teresa J. Reed and my profile picture is home saying, All Lives Matter. I have already given your site my birthday, but it doesn't seem to matter. **I can be reached now at TeresaJReed*D@gmail.com, which was TeresaJR*****@***.com, which was JezztT*U@Aol.com.**My account still has JezztT*U@Aol.com on it and my last phone number, which isn't mine now, that could be dangerous, was as follows (***) ***-****, (***)-***-****, and (***) ***-**** (I believe.) It is now (***) ***-****. **I need someone from Facebook to write me at TeresaJReed*D@gmail.com, since all my attempts have NOT been successful.**HELP, Please.

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Facebook

Report a Problem issue
Reported by GetHuman2683730
Apr 5th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 420294 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2683730 started working on this issue
Apr 5th, 2019 1:10am
GetHuman2683730 indicated the issue is not fixed yet.
Apr 5th, 2019 7:21am
GetHuman2683730 indicated the issue is not fixed yet.
Apr 5th, 2019 7:24am

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