Facebook Customer Service Issues

Subject: Unlock Request for Facebook Account Hello Mark and the Facebook Team, I am writing to request the unlocking of my Facebook account. It was restricted due to me unknowingly uploading copyrighted content (a video) without permission. I acknowledge my error and now understand the importance of respecting copyright laws. I assure you that I will promptly remove the video from my page and take necessary precautions to prevent any future violations. I have already reached out with apology letters to the rightful owner of the video. I rely on my Facebook account for my businesses, and any delays in unlocking it could impact my operations significantly. Given my history as a valued customer who has invested substantially in advertising on your platform, I kindly ask you to reconsider and lift the restrictions on my account. Thank you for your understanding. Best regards, S.T.R. Htun

My Facebook account has been locked for unknowingly uploading someone else's video without permission, violating intellectual property rights. I aimed to share educational content in my country, but I now understand the importance of copyright. I sincerely regret my actions, have learned from this mistake, and will promptly remove the video once I regain access to my page. I have already issued apologies to the video owner. As my business relies heavily on this account, any further delay in unlocking it will significantly impact my operations. I implore you to reconsider unlocking my account, as a loyal customer who has invested substantially in advertising. Respectfully, Sai TRH

One of my friends has had her Facebook page hijacked by an admin, who has renamed and rebranded it with a similar product. She has been trying to contact Facebook for over two years without a response. The hack has affected her email addresses, business page, and even resulted in financial damage through banking fraud. She is now trying to rebuild her page from scratch, but the significant growth she had before the hijacking has left her business suffering. The individual who assisted her initially as an IT admin turned maliciously fraudulent, causing harm to her reputation and financial well-being. While I am helping to secure her devices, such as laptop and phone, we urgently need to find a way to retrieve her page and support her in overcoming the emotional and financial consequences of this ordeal.

I informed Facebook about the need for using a pseudonym to protect myself from dangerous individuals who have harmed me in the past. I stressed the importance of remaining anonymous as revealing my true identity could endanger my life. I have expressed my willingness for Facebook to keep my actual identity information on record for verification purposes only, not for public display. I have been using this account for three years without any issues after having to abandon my previous account due to being tracked down and having to relocate for safety. Unfortunately, despite my explanations, Facebook disregarded my concerns, shared my real name online, and changed my account name after I provided them with identification. As a result, I am now feeling extremely fearful and contemplating another relocation due to the potential threat this poses to my safety. This situation is urgent, and I am seeking assistance.

I received multiple emails informing me that my Facebook password was reset, but I did not initiate this change. A post was shared on my account without my knowledge, and when I tried to log in, I received a message stating my session had expired. Despite attempts to reset my password through the Facebook website, I was unsuccessful as the system indicated an incorrect password. My original account was associated with my email address at [redacted], but I was prompted to use [redacted] for password reset codes. After trying multiple codes and passwords, I still cannot access my account. I even deleted and reinstalled the Facebook app without success. I would appreciate guidance on how to regain access to my original Facebook account. Thank you. - Gill N.

Hello, I currently have a personal Facebook account and I am interested in creating a separate business Facebook account for my LLC with my business partner. I'd like to keep these accounts completely separate. I am willing to provide my name, birth date, and possibly my business partner's information while using the business name for the account. I understand there may be risks involved with having multiple accounts. Could you please provide me with step-by-step instructions or a link on how to set up a business Facebook page without causing any issues with my personal account? Thank you. - S. Fuchs

I have been hired by Protector Locksmith to manage their IT infrastructure. They are facing an issue accessing their Facebook page due to a former employee who created the page being terminated. I have attempted to recover access using different email addresses without success. The page is operational, and I need to gain administrative control. The Protector Locksmith Facebook page is registered to [redacted] Coney Island Avenue, Brooklyn, NY [redacted]. My goal is to unlink the current account and connect it to either [redacted] or [redacted] Thank you for any help you can provide.

Hello, my name is Victor Brown Attah, the same as my Facebook username. I last accessed my account last night between 7:00 pm and 8:00 pm. Today, when I tried to log in using my phone number [redacted]0, I was unable to access my account and was informed that I was not signed in to Facebook. I discovered that someone named Victor Jefferson has taken over my account. I urgently request assistance in recovering my account as I also utilize it for Instagram. Thank you.

I have had 43 brain surgeries due to hydrocephalus since birth, with most surgeries occurring in [redacted] and '95. I have been a customer since [redacted] but have had to create multiple accounts as I frequently forget my passwords because of a brain injury. The most recent account, [redacted], is now locked. Another account I used was [redacted] My name is Cory Scott Templar, and you can reach me at [redacted]. My previous accounts had different numbers, but now I only have [redacted]. I am from Rochester, NY, previously Honeoye Falls, which are 20 miles apart. I urgently need access to these accounts as they contain important photos. Please keep only [redacted] and delete the rest. I have tried to reset my password, but the email link never arrives. Thank you, Cory Scott Templar.

My account was reportedly hacked a month ago, and I followed advice to change the password. However, when attempting to delete the spam posts, I was repeatedly redirected to a "secure my account" page, despite already having done so. After using the "forgot password" option and changing it, I kept being prompted to secure my account again. I changed the password once more and was redirected back to the same page, instructing me to change it AGAIN. Even though I haven't accessed my page or messenger yet, I'm unable to proceed. When trying both the new and old passwords, I encountered errors stating the passwords were too similar or not acceptable. As my account contains valuable family memories, this issue must be resolved promptly. If I've already updated the password, I shouldn't have to repeat the process multiple times.

My account is currently locked and I need help recovering it. I am being prompted to confirm my identity through a security check. I selected to approve login on another device since I don't have access to the phone number listed, but I am unable to proceed as there is no clickable button available. What steps should I take to resolve this issue? Thank you.

I am concerned about the disappearance of my friend, Michelle Kemler, from my Facebook account. Her profile picture features her with a small dog, alongside an image related to "Boggy Creek Gang" and Sonic the Hedgehog with Universal mentioned below. Michelle resides in Orlando and hails from Mystic, NY. Her son is named Lawrence Stevenson, and her mother goes by the name Eli Perras. Despite being able to find Michelle using someone else's Facebook account, she is entirely absent from my profile. I cannot send her messages or friend requests, and she cannot contact me either. I suspect foul play and wonder who might be responsible for this. If necessary, I urge action to be taken against the perpetrator while restoring Michelle to my Facebook connections. My name is Frank Sarosy, and my profile photo depicts me with my bike in front of a fountain at Disney World.

I am seeking assistance to recover my hacked Facebook account, which was tampered with by my ex-partner. Despite my attempts through various online channels like the Facebook help desk, I cannot regain access as both my email and phone number have been compromised. My ex deleted the account, but I understand it takes two weeks for it to be entirely removed. Given that I have pictures of my child on the account, it is crucial for me to retrieve it. Unfortunately, even Google hasn't been able to assist in recovering my email. Additionally, my ex sabotaged two valuable phones that were linked to that email address. His actions are severely affecting my life, and the lack of human support to recover my accounts is distressing. My Facebook name is Bella Theodora Gluscevich, and the email associated with it, which I no longer have access to, is [redacted] I am willing to provide identification or any necessary verification except using that compromised email or phone number.

I have been unable to access my Yahoo account for five years. Despite attempts to resolve this issue, I was advised to create a new account through Facebook, which was subsequently closed for having two accounts. I have since changed my contact information and use different email providers. I no longer recall my old phone number associated with the account. Despite trying to save my password, I cannot access my Facebook account, retrieve the verification code from my old email address, or create a new account. It seems my only option is to set up a new account. My email is [redacted] Please provide a response that offers new solutions, as I have exhausted all existing resources.

I oversee several client pages. When I log in through my own profile on my desktop, I am unable to view the most recent posts I made for the clients. However, when I check the pages on my mobile, the posts are visible. For the client "Cassidydeblocage," my daughter can see the recent posts using her profile, but I cannot. The last post should be about sump pumps, but it shows content about French drains instead. The sump pump post is missing on my desktop. Additionally, I manage another client, "Bella di Sera Bridal," where I am unable to upload an image with text. Although the platform allows a limited number of words in a post, it does not accept all the content. This problem is urgent as my clients rely on me to maintain their up-to-date pages. Your prompt assistance is appreciated.

I appreciate the opportunity to convey an issue with my original Facebook account. I have been unable to access it for a few years due to not having the associated email anymore. I possess all the necessary information to verify my ownership of the account except for the email access which prevents me from logging in. As an actor, Carlos S., I have multiple accounts linked to my name, but the specific one I need assistance with has images of myself as the profile and cover photos. I kindly request your help in recovering and updating the password for this old Facebook account I used during my acting career. As I am re-entering the field, accessing this account again is crucial. Your assistance in this matter would be highly valued, and I eagerly await your response. Thank you sincerely. Carlos S.

I was asked to help moderate the business Facebook page for Rathmel Run Hunting Preserve. I logged in with the given login information, and everything worked fine. I posted the materials provided and responded to notifications daily. I noticed the "add yourself as a team member" button several times and finally clicked on it yesterday. After following a few prompts, a window popped up saying I was not authorized to perform that task. Since then, I can only view the page but not make any changes. How can I fix this issue? Thank you. - Tracy B.

My boyfriend's Facebook account was disabled for not using his real name. He's been asked to provide ID photos multiple times, but support keeps sending the same message. They ask for photo verification from the ID list. The support team takes a day to respond each time. The message keeps repeating even after he submitted the required photos multiple times. The support email states that he needs to verify his name with either one document from group one (like a driver's license or passport) or two different items from group two (like a bank statement and a school ID). It's frustrating because he's already sent the photos multiple times. I hope they resolve this issue soon.

My friend's account has been disabled by Facebook because he does not use his real name on his profile. Facebook is requesting ID information and photos to confirm his identity. Despite sending the required photos multiple times, support continues to send the same message asking for verification. The support message requests either a government-issued ID or two items from a different list to confirm his name. The responses from Facebook's Community Operations team are delayed as it takes a day for each reply. This situation has been frustrating as my boyfriend has already sent the photos multiple times, and the support keeps repeating the same message. We are unsure why they are still requesting the same information repeatedly.

I am experiencing defamation and slander from individuals in a closed Facebook group on my public business page, causing harm to me due to PTSD and Anxiety. Despite blocking them, they continue this behavior daily for the past two days. I have sought support from the UK Kennel Club, who advised me to reach out to Facebook to stop this group's actions. The distress caused led to a panic attack. Seeking legal advice next week, I urge Facebook to intervene by either stopping the group's activities or shutting it down. The Kennel Club is willing to address the behavior of the group's admin, who is an Assured Breeder associated with them. Although I have blocked many members, I am unsure how to fully ban them. Facebook should have measures to prevent members of a group from posting on my page or dissolve the group to end this situation.