My account was giving me problems then I had to delete and reinstall Facebook. Now I ca...

GetHuman2678946's customer service issue with Facebook from April 2019

Help with my Facebook issue
The issue in GetHuman2678946's own words
My account was giving me problems then I had to delete and reinstall Facebook. Now I cannot access my account because it was registered with my stolen number and an email that I have no access to. I can prove to you that it is my account. Please help me access it again. It's Claudia Mosito. I'm a female, born on the *rd November ****. I'm in a relationship and I have a lot of photo albums. The number that I used to register my account is ********** and it got stolen. My new number is **********

GetHuman2678946 did not yet indicate what Facebook should do to make this right.

How GetHuman2678946 fixed the problem
My account was giving me problems then I had to delete and reinstall Facebook. Now I cannot access my account because it was registered with my stolen number and an email that I have no access to. I can prove to you that it is my account. Please help me access it again. It's Claudia Mosito. I'm a female, born on the *rd November ****. I'm in a relationship and I have a lot of photo albums. The number that I used to register my account is ********** and it got stolen. My new number is **********. I would like you to update my number, that I'll be using to sign into my account to ********** or add my email which is *****@***.com.
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Facebook

Customer service issue
Reported by GetHuman2678946
Apr 4th, 2019 - 2 years ago
Fixed
GetHuman2678946 shared how to fix
Seen by 7 customers so far
Similar issue to 419752 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2678946 started working on this issue
Apr 4th, 2019 4:58pm
GetHuman2678946 confirmed the issue is fixed. Hooray!
Apr 5th, 2019 5:18pm
GetHuman2678946 indicated the issue is not fixed yet.
Apr 5th, 2019 5:23pm
GetHuman2678946 indicated the issue is not fixed yet.
Apr 5th, 2019 5:42pm