I am having a problem with my two factor authentication...I can login to my account but...

GetHuman-nwcraft's Can't Access Business Page issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
Only Admins are allowed to manage a business page. If you know there person that is the current Admin, you will need to request permission from them to become an Admin. If you previously were the Admin of the page and you no longer have access to the page, on the top of your Personal Facebook page, click the ?, then at the bottom click "Report a Problem" and let them know about the issue.
The issue in GetHuman-nwcraft's own words
I am having a problem with my two factor authentication...I can login to my account but I am not receiving a text to my phone with the six digit code to progress to my facebook account for John Corbin and manage Tasmania The Gift Shop page and I am unable to receive the same when I try to login to Business Manager also. However I am able to change my password I by receiving an email to my *****@***.com email account as well as receive a six digit code to my phone number *********** or ********** without the country code but when I do this the same problem occurs because two factor authentication comes up again after I have used the new password and I again don't receive a code to my phone to get through tomy actual account. I am assuming there is a problem with the number recorded for two factor authentication seeing my mobile number and email addfress is working to allow me to change my password.*Could you help me out with this please, I do some Facebook advertising and I am unable to access my pages.

GetHuman-nwcraft did not yet indicate what Facebook should do to make this right.

How GetHuman-nwcraft fixed the problem
Ok so I received an email from facebook support asking me to login to my facebook account support page and giving me a link. I clicked on the link after checking it was actually from facebook and it took me to login, which I did, and then I received my six digit code on my phone and finally got through to my account. I then tried logging in to business manager and again received another code on my phone. So everything is working again but I received no exp*lanation from Facebook. I believe that the problem is likely to have been that I used the * and country code when nominating my mobile number for two factor authentication when setting up business manager, I did see elsewhere on a facebook help page that this can possibly cause problems.
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Can't Access Business Page issue
Reported by GetHuman-nwcraft
Mar 28th, 2019 - 4 years ago
GetHuman-nwcraft shared how to fix
Seen by 12 customers so far
Similar issue to 545 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-nwcraft started working on this issue
Mar 28th, 2019 2:07am
GetHuman-nwcraft confirmed the issue is fixed. Hooray!
Apr 2nd, 2019 5:29am

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