Facebook Customer Service Issues

Hello! I represent the Westside German Shepherd Shelter, a non-profit dog rescue organization. We often run Facebook campaigns to raise funds, which are sent to us through PayPal or Network for Good via check. Sometimes, donors independently organize fundraisers, like for their birthdays, to support our shelter. Recently, we received a check from Network for Good, where donations are combined in $25 increments before being sent to us. Some donors want to verify if we received the funds from their campaigns. However, it's challenging to track these donations without direct information from the donors or volunteers who organize these fundraisers on Facebook. We are seeking a better reporting system or a platform where we can connect donations with the corresponding donors more efficiently. Thank you, Jill J. Westside German Shepherd Rescue

I recently had a concerning encounter where someone impersonated a family member on Facebook Messenger. This person claimed to be my 2nd cousin from Nigeria and engaged in typical small talk before mentioning "good news." Yesterday, I received a message from this fake account with my cousin's picture, indicating a new phone connection. When I questioned their identity, they confirmed it was my cousin and continued the familiar pattern of conversation. Realizing the scam, I contacted my actual cousin, who confirmed she wasn't active on Messenger. It's troubling how easily someone can pretend to be a family member online, leading to potential information exposure. This situation is pushing me to reconsider my Facebook usage. It's essential for Facebook to address this issue to protect all users from such deceitful practices.

Subject: Facebook Account Recovery Request Dear Team, My name is Jordan C. and I am reaching out regarding the Facebook account associated with my email [redacted] Due to unique circumstances involving parental issues, I used a different name on social media platforms with guidance from the UK government’s social services. As a result, my account was mistakenly deleted three years ago. I have been unable to make any progress in recovering it, despite the account containing important bookmarks and connections that are crucial for me. As I prepare to enter university and revert to using my legal name, I kindly request assistance in un-archiving and restoring my account. I initially provided evidence during the investigation, including documents from HM Revenue & Customs, but it seems there was a misunderstanding. I hope to resolve this matter and regain access to my account promptly. Your attention to this would be greatly appreciated. Thank you for your assistance. Best, Jordan

Hello, I'm currently facing an issue with verifying my business account to regain access to my business page. I have submitted my photo for verification and I am eager to know approximately how long it will take to get approved. This verification process is crucial for my business, so I hope for a prompt response. Thank you for your help with this urgent matter.

I have been experiencing difficulties accessing my Facebook account. About 6 months ago, I changed my password due to a security breach. Although I do not frequently use my account, I decided to delete it recently but found myself unable to log in. Despite multiple attempts with various passwords, none of them were successful. Furthermore, the email linked to my account was deleted years ago, leaving me with no access. I followed the steps to change the email associated with my account, submitted my ID for verification, and received the email to reset my password. However, whenever I try to change my password, I receive an error message saying I have exceeded the allowed number of attempts. After waiting for 3 days to try again, the issue persisted. Now, it states I have tried the code too many times, but the email address to which the code is being sent does not exist. My only intention is to log in to delete my account, making this entire ordeal frustrating and unnecessary. Kindly resolve this matter promptly so I can proceed with deleting my Facebook account.

Hello. I hastily created a user profile for my business some time ago when I really needed to set up a business page. The profile was assigned a username that I now want to use for the business page. I attempted to change the username on the profile account, hoping it would become available for the business page, but it seems to be unavailable when I try to assign it to the business page. I'm wondering if Facebook can assist in transferring the username to the business page or removing it from the system so that I can allocate it to the business page. I am happy to provide the username details upon request. Thank you.

My sister's account was hacked by pro-Palestinian hackers. They posted images of a terrorist and hateful messages using her profile. They also changed her email and password. We have tried various ways to reach Facebook, but her account was eventually removed after many reports from our friends. Is there any possibility to recover it? The main problem now is that the email linked to her account is inactive for a long time. Even if Facebook assists her, it will be using the old email. Is there any alternative way she can verify her identity with different documents? This is crucial for her as she has been using the account for many years and it contains a lot of sentimental photos.

I am the new commissioner of AYSO [redacted] in Ogden, UT. Our organization has three-year term limits on leadership. When I took over from the old board, they hacked into our Facebook page and converted it to their new club. You can see evidence of this on the page. They have locked me out, changed the logos (which is trademark infringement), spread lies about AYSO, and solicited our subscribers. There's even a post where they claim to be the current board attempting to convert our program to theirs, which they cannot do. Please visit AYSO351.org to confirm that I am the current Commissioner, Jessica Chadwick. I urgently need assistance in reclaiming our Facebook page. Thank you for your help.

Yesterday, I received a message indicating that my account had been blocked and that I needed to change my password. After doing so, I was prompted to enter my phone number and gender, which led to the creation of a new account. Subsequently, I was asked to rebuild my contacts list, a task I found challenging as I couldn't remember all the details. This experience has made me suspect that my account was compromised. Although my original contacts list is still intact on my phone, I noticed important friends and family members missing from my Facebook "friends" list, hindering my ability to share information. Moreover, I haven't been receiving updates from them, while unfamiliar individuals are sending me friend requests. I would like to restore my original 15-year-old account and eliminate this new one if possible.

I have an online boutique at marvafox.com, but when I try to link it on Instagram, I receive a "link not allowed" error. Additionally, Facebook's URL debugger indicates that my link does not comply with community guidelines. I am puzzled because my website, which sells young contemporary women's clothing, doesn't contain any inappropriate content. Strangely, since encountering these issues, my posts are receiving very few likes. I have attempted to reach out to Instagram without success. After searching online, I came across this forum. I hope to find assistance here as having Instagram support is crucial for expanding my business.

Hello, I have an online boutique at marvafox.com. I added this link to my Instagram profile and received a "link not allowed" error. When I use the Facebook URL debugger, it states that my link doesn't align with their community guidelines. I don't understand how my website could violate any guidelines, as it sells young contemporary women's clothing without any inappropriate content. Ever since encountering this issue, my posts have received fewer likes, and my reach has diminished. I attempted to report the problem to Instagram, but I couldn't find a way to contact them. After searching online, I came across this forum and hope you can offer me some assistance. Growing my business is crucial, and having my link whitelisted by Instagram is essential.

Hello, I have an online boutique at marvafox.com. I put this link in my Instagram bio and encountered a "link not allowed" error. When I used the Facebook URL debugger, it informed me that my link does not comply with their community guidelines. I am baffled as to why my website is not in line with their guidelines. Consequently, I am unable to tag my products on Instagram or link to my site. My website focuses on young contemporary women's clothing and does not contain any inappropriate content. Since this issue arose, my engagement has significantly dropped, and I am struggling to reach my audience. I have attempted to reach out to Instagram with no success. After researching online, I came across this forum and am hopeful that someone here can assist me in resolving this matter. Growing my business is crucial, and I urgently need Instagram to review my link manually to rectify this error and whitelist my link.

I am trying to access my Facebook account from a different device and phone number as my old number is no longer in use. However, every time I try to log in, Facebook sends a code to my old phone that I cannot access. I have contacted Facebook and sent them my photos for verification, but I am still unable to access my account. It has been frustrating to deal with this issue, and Facebook's limited options for assistance have made it difficult to resolve. I wish they could send the code to my email instead of my old phone. Setting up the account on my new phone was easy, but this login issue has been a hassle.

I have an online boutique at marvafox.com. Recently, I encountered an issue when I tried to link it to my Instagram and Facebook. Both platforms flagged my link, stating it did not comply with their guidelines. I am puzzled by this as my website sells young contemporary women's clothing and does not contain any inappropriate content. Since this problem started, my engagement on social media has drastically dropped. I have attempted to reach out to Instagram and Facebook for support, but have been unsuccessful so far. I came across this forum during my search and hope someone here can provide assistance. Growing my business is crucial, and I am eager to have my link reviewed and whitelisted by Instagram as soon as possible.

I attempted to create a new Facebook page with the email [redacted] Initially successful, the page was later canceled due to an existing account associated with an outdated email, gdcdep@sympatico. This makes it difficult to access the old account for any updates. I'm looking to either access and update my old account with the new email or cancel it to start afresh. I've explored various options but prefer personalized guidance over generic FAQs. If possible, I would like assistance without being directed to general resources. My contact information is Diane Phillips, and my phone number is [redacted]-[redacted].

I attempted to create a new Facebook page using my email [redacted] Despite initially being successful, it was later cancelled due to another existing account. I am unable to access the old account as the email linked to it, gdcdep@sympatico, is defunct. I wish to update my old Facebook page with my current email, [redacted] If accessing the old account is not feasible, I would like to delete it and create a new one. I have tried various methods and prefer personalized assistance over generic guidance. Please reach out to provide instructions. - Diane Phillips

Hello, I am the Director of Marketing for Irreverent Warriors. Our website, www.irreverentwarriors.com, was recently hacked, resulting in spam and unsavory redirects. Due to this hack, Facebook has blacklisted our site, automatically deleting any posts with our organization's name or link. As a veteran-based 501c3 organization aiming to end veteran suicide through humor, we condemn the disruptions and hate caused by the hack. We have been unsuccessful in reaching Facebook support despite submitting multiple tickets and emails over the past week. This issue is impacting our fundraising efforts, and we are urgently seeking assistance to restore our website and resolve the blacklisting on Facebook.

My Instagram account has been locked due to a suspicious login attempt after I tried to access it on my Chromebook yesterday. Despite numerous attempts to receive a verification code, I haven't been successful as I used a fake email when signing up. I've contacted Instagram five times and GetHuman twice but haven't received any responses. I'm feeling frustrated as I've exhausted all options and really don't want to create a new account. Please, a prompt email reply would be greatly appreciated to help resolve this issue quickly.

Earlier today, my profile was hacked, and the hacker posted a video link on my timeline, tagging over [redacted] of my friends. Realizing the issue in about 8 minutes, I promptly changed my password, logged out of all other devices, and enhanced my account security by creating a stronger password and enabling dual login verification with a security number from Facebook. Although these steps have secured my account, I am now unable to tag anyone due to alleged abuse of this feature. This restriction comes as a disappointment after being a victim of hacking. My name is Taylor Rae from Ottumwa, Iowa. Please contact me via the provided email. I kindly request assistance in unblocking my ability to tag friends in posts. Thank you for your attention to this matter.

I encountered an issue while trying to access my Facebook account. Upon login, I was prompted to verify my identity for security reasons, and the process involved changing my password and identifying photos of friends, as well as recent comments. When asked about unfamiliar email addresses or phone numbers, I selected "skip" as they were all mine, but then I was unexpectedly prompted to enter a valid email address, although there was no field provided. Attempting to progress, I tried deleting my email, but it redirected me back to the same page. Despite multiple attempts, I could not proceed and found myself frustrated by the constant password changes and inability to access my account.