I disabled my account last May of **** due to a person getting relesed out of prison. H...

GetHuman-crewlove's Recover Disabled Account issue with Facebook from March 2019

5 views | 406826 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crewlove will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crewlove can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-crewlove's own words
I disabled my account last May of **** due to a person getting relesed out of prison. He raped me and did the maximum time in WA state (** years). I've been recently for the past two months trying to recover my account with the email I signed up with and couldn't remember the password. When I tried to recover my password by using a phone number (literally have had the same number for *** years) it didnt even recognize me as ever having an account. I want to primarily recover photos and videos that mean a lot to me from my account. When I put my email in (which I dont even know the password for that either at this time) that I originally had that linked me to my account it said that it didnt recognize my email. I've deactivated my account before, but it has never been for this long. I have never recieved these login errors. I just want to recover the videos and pictures I posted from years past. If anyone can assist me in recovering my Facebook I would be so appreciative. *Thank you *Jessica Caruso

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Recover Disabled Account issue
Reported by GetHuman-crewlove
Mar 28th, 2019 - 4 years ago
Seen by 5 customers so far
Similar issue to 406826 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-crewlove started working on this issue
Mar 28th, 2019 12:16am
GetHuman-crewlove indicated the issue is not fixed yet.
Apr 1st, 2019 3:43am

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