I was sharing a sweet video of deer with multiple friends via my iphone last night and...

GetHuman-micasou's Recover Account issue with Facebook from March 2019

3 views
 | 
402875 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-micasou's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-micasou's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-micasou will want to follow the link below to head to their help center. We will check on GetHuman-micasou later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-micasou may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-micasou's own words
I was sharing a sweet video of deer with multiple friends via my iphone last night and Facebook shut down my account, Mica Cascarano, stating they suspected security issue. I am assuming they thought I had been hacked as I was sharing this video with many of my friends. (I don't usually do this but it was so sweet!) They asked me to send them a photo to assure my identity which I did. I then went to my computer to try to access my account and found I had no profile photo. So I added one. Then I asked my roommate to try to access my Mica Cascarano account via her FB account and it wasn't there. What did come up was Cascarano Mica (a reversal of Mica Cascarano) with the new photo I had just loaded. I also asked him to check the deer video I sent via Messenger and the sender said "Facebook user" and for some reason the video was sent multiple times not just once. Very strange. So I am without access to my original account, Mica Cascarano, with over **** friends and I guess I accidentally created a new account without understanding in my attempt to regain access to my account Mica Cascarano, using my email if I recall, which I thought was asked for verification. I figured to let it go and check today and hopefully it would be resolved by security viewing the photo I submitted. Today I found an email in my inbox that said to use one click to access my FB account. When I did that it said FB security had closed my account. Is there any way to contact Facebook security to fix this issue and regain my account Mica Cascarano? Thank you.
GetHuman-micasou did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-micasou fixed the problem
We are waiting for GetHuman-micasou to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-micasou fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman-micasou
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 402875 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-micasou started working on this issue
Mar 26th 12:49pm