I was sharing a sweet video of deer with multiple friends via my iphone last night and...

GetHuman-micasou's Recover Account issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-micasou will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-micasou can let us know if they help or not.
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Before contacting them, items GetHuman-micasou may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-micasou's own words
I was sharing a sweet video of deer with multiple friends via my iphone last night and Facebook shut down my account, Mica Cascarano, stating they suspected security issue. I am assuming they thought I had been hacked as I was sharing this video with many of my friends. (I don't usually do this but it was so sweet!) They asked me to send them a photo to assure my identity which I did. I then went to my computer to try to access my account and found I had no profile photo. So I added one. Then I asked my roommate to try to access my Mica Cascarano account via her FB account and it wasn't there. What did come up was Cascarano Mica (a reversal of Mica Cascarano) with the new photo I had just loaded. I also asked him to check the deer video I sent via Messenger and the sender said "Facebook user" and for some reason the video was sent multiple times not just once. Very strange. So I am without access to my original account, Mica Cascarano, with over **** friends and I guess I accidentally created a new account without understanding in my attempt to regain access to my account Mica Cascarano, using my email if I recall, which I thought was asked for verification. I figured to let it go and check today and hopefully it would be resolved by security viewing the photo I submitted. Today I found an email in my inbox that said to use one click to access my FB account. When I did that it said FB security had closed my account. Is there any way to contact Facebook security to fix this issue and regain my account Mica Cascarano? Thank you.

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Facebook

Recover Account issue
Reported by GetHuman-micasou
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 402875 others
0 customers following this

Timeline

GetHuman-micasou started working on this issue
Mar 26th, 2019 12:49pm

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