Morning,**I really hope you don’t mind me emailing you, I am hoping you can help advise...

GetHuman-loura's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-loura will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-loura can let us know if they help or not.
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Before contacting them, items GetHuman-loura may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-loura's own words
Morning,**I really hope you don’t mind me emailing you, I am hoping you can help advise me urgently as I am not finding a resolution on Facebook Help Centre or any forum or You Tube!!**I am having serious issues with my Facebook account… I was asked last night to upload my photo, and since then I just keep getting a message that ‘You can’t use Facebook at the moment’. I need this resolved as a matter of urgency.**I have been googling for answers to fix it and not getting anywhere! I have deleted the Facebook app and struggling to even re-open it! I have tried finding answers on You Tube too and other websites, I have submitted a query to the app store help and tried a few links on Facebook and I just keep getting taken back to the same message!**My business is run on my Facebook and I have now been getting customer’s cancel their orders with concern my account has been hacked! I am losing precious customers and time and money, and this needs to be sorted ASAP please!!!!! I have not posted anything inappropriate etc, so I do not understand. I post regularly, perhaps too much?! I don’t know, but I have a business which I am trying to promote and now I cannot even access my Facebook and this also means I can no longer even open or see all my Instant Messenger messages with customers either!!! Friends have tried find me on Facebook for me to see what happens, and it looks as though I have blocked everyone!! This is so serious!!**Please please can you help me??**My account is not fake, I have had it since **** and am a genuine user of my account!! I am emailing now from my work email, however my email on my Facebook account is *****@***.com (as cc above) and my phone number is ***** ****** but I am in a meeting all day so would much prefer an email response.**Please please help me!! I have just tried to email *****@***.com and *****@***.com and have received emails back that they were not delivered due to their mailbox being full!! I am not getting anywhere!**Thank you so much!!!**Laura Coleman

GetHuman-loura did not yet indicate what Facebook should do to make this right.

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-loura
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 402787 others
0 customers following this

Timeline

GetHuman-loura started working on this issue
Mar 26th, 2019 12:13pm

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