Facebook Customer Service Issues

My Facebook account was hacked and blocked by Facebook because I unwittingly violated guidelines while attempting to recover my account from the hacker who took it over on March 15th. The hacker, using a [redacted] area code from Nigeria, changed my password, email, and phone number. Despite my efforts, I have been struggling to regain access in the face of this persistent individual. Regrettably, the situation has caused me significant stress as my Facebook account is vital for staying connected with loved ones. I am Blake Carrington, and my compromised email is [redacted] The phone number associated with the account, [redacted], is now useless as the perpetrator changed all my information and even my trusted contacts. I urgently seek assistance from Facebook to reclaim my account and resume normal access. Your prompt support would be greatly appreciated. You can reach me at [redacted]

I am currently experiencing online stalking and harassment, particularly on Facebook and other social media platforms. I have involved the police in this matter and am not requesting Facebook to take any action. I have conducted searches on Facebook and Google, and it appears that I am the only individual with the surname 'Mainprize-Smith'. However, I recently discovered a profile created under my name, which I did not create. I am interested in determining if the account creation aligns with the timeline of harassment by my stalker, which started in early [redacted] and continued until January [redacted]. I do not seek any personal information from this profile that may violate privacy regulations. I kindly ask if it is possible to ascertain the date when this account was established. This information could significantly assist in my case. The link to the profile is provided for reference. Thank you, L. Mainprize-Smith

In [redacted], my personal account was hacked, and I couldn't access it. The only way to resolve it at that time was through providing proof of ID. Despite writing to FB, the issue remained unresolved. By the time I could send a photo ID, my page was no longer visible and had been removed under investigation. My father also contacted them about the issue. I have a business page created from my personal account that still exists online, but I am unable to edit or add to it since I lack control over the original account. Additionally, I started the FB account while at university in [redacted], so my digital life was backed up there. These files are crucial to me, especially as they contain pictures of my late best friend who passed away in [redacted], along with all my contacts and student memories. This situation has caused me a great deal of emotional stress and has not been beneficial for my business. I'm hopeful we can resolve this to retrieve my photos and possibly regain access to the account. Thank you.

I am in need of assistance from a Facebook agent. Please contact me at [redacted] or reach out to me on FB under Owen Clayton. Alternatively, you can call me at +[redacted]26. I have been unable to access my original personal account for two and a half years and I am eager to retrieve it as it contains all the photos of myself and my deceased best friend. I have no other copies of these images. This issue has affected my business since I cannot make any changes to the linked page accessible via my old account. The situation has caused me immense emotional distress and financial setbacks. Your help in resolving this matter would be greatly appreciated. Thank you, Owen Clayton.

Urgent: Direct Contact Required! Facebook recently removed nearly 80,[redacted] genuine followers and visitors from my page over the course of the past 1 year and 7 months. They are not adding new followers daily as promised, but are consistently deleting real individuals instead. Despite receiving multiple apologies via email from Facebook, the issue persists without any resolution. They acknowledge the error but have failed to return the authentic followers to the page. This mistake by Facebook has had detrimental effects on the opportunities associated with my page. If Facebook doesn't promptly restore the original followers, visitors, etc., all activities on the page will need to be reported due to the negative impact. This is crucial for the page's well-being. The page, previously ranked in the top [redacted] on iTunes in several countries, lost all genuine engagement and followers due to Facebook's error. Despite acknowledging the mistake, Facebook has yet to rectify the situation by reinstating the 80,[redacted] plus followers and visitors. I'm seeking direct contact with a genuine Facebook support representative instead of receiving another automated email apology. Action is necessary to correct Facebook's mistakes promptly. Thank you. A Single Girl’s Guide to Food Drink and Travel

I am concerned about a situation involving someone named William Bell who is using my identity on FACEBOOK. He is opening multiple accounts in my name, causing harm to my reputation. I have reported this issue before, but no action has been taken. I request that all accounts under the name Colleen Clause, whether they have pictures or not, be deleted to prevent further misuse of my identity. There is also an account under the name William Bell from Hamilton, which seems to be the perpetrator's real account. He has been reaching out to my family, claiming to be me, which is alarming and unacceptable. I urge FACEBOOK to enhance its security measures to prevent such fraudulent activities. I hope FACEBOOK will address this issue promptly to avoid any potential consequences. Thank you for your attention to this matter.

Hello, I am Elke Stijlemans from Belgium. I encountered an issue with my iPhone 7 where someone else synced an account without my knowledge. Subsequently, I created several Facebook accounts on the same phone, which were later inaccessible as the passwords were changed without my consent. I visited an iPhone store in Brussels to have my phone reset; however, they were unable to delete the Facebook accounts. I have been advised to contact Facebook directly regarding this matter. I would like all the accounts and associated messengers deactivated to secure my privacy. Despite the password changes, I no longer have access to any of the accounts. Could you please assist me in resolving this problem or direct me to a chat support in Belgium? Thank you and regards, Elke Stijlemans.

Hello, I am part of a group of high school students organizing a Hackathon called ProHacks. Our goal is to promote coding and allow kids to create projects they can be proud of. We have the funding secured but still require a venue to host our event. It would be greatly appreciated if you could provide space on your campus for our event, which we plan to hold between mid-September and early December. We are looking to use the space for 2 days, including an overnight stay. This opportunity could help bring attention to our program and spark interest in these young adults. Thank you for your consideration, and I am eager to hear back from you. Sincerely, Amoljit Dhaliwal

I am having trouble accessing my primary and now older Facebook account because I cannot recall the password. Even though I am confident the password I am entering is correct, it keeps saying it's my old password. I have tried reaching out to customer service through chats and calls to recover my account, but I haven't had any luck. The email linked to my Facebook is my first email ever created, and I haven't been able to recover the password since I set it up at 14 years old (I am now 27). It's frustrating because my account holds sentimental photos of my late father and my son that I would like to keep. Unfortunately, I no longer have access to the 13-year-old email or the associated phone number. I'm willing to provide any documentation like my driver's license, mail, marriage certificates, and more. I am desperate to retrieve my account.

Hello, I need assistance with my Facebook password.😭 For months, I've been trying to recover it without success. Despite attempting all possible combinations, I can't recall it. Although I changed my password last year, I neglected to record it. Unfortunately, I can't access my recovery email for Facebook due to the same issue, and my recovery phone number is outdated since my phone was stolen in [redacted]. I understand my forgetfulness and hope you can aid me in recovering my account. 😭 Last night, my fear materialized when, around 11 pm, I was watching a video and suddenly got logged out. I'm at a loss on what to do next. I would greatly appreciate any help in regaining access to my account. I am willing to provide any necessary information to verify my identity. Kindly contact me via email on the steps to reset my password. Thank you very much in advance.

Hello, I have a business page on Facebook called "De La Fer store." Recently, I was advertising some products using Facebook ads, but today all my posts disappeared from my business page. When I tried to repost, I received an error message saying "Error performing query." This error seems to occur only when I include my website domain, which is "www.delafer.net," in the post description. It does not let me boost any post without the website URL, even if I add a "shop now" button that connects to my website. I suspect the issue lies with the website, but I am unsure of the exact problem. I need help figuring out how to resolve this so I can advertise on Facebook again. I have not violated any Facebook rules. Thank you for your assistance.

This is a complicated issue. Two individuals residing in the same country but over 3,[redacted] miles apart share the same email account that is linked to Facebook. I can access Cherri's Facebook account and change her password anytime despite confirming with our internet provider that the email belongs to me, Cindy. After explaining the situation to Cherri through a private message, there has been no action taken. I continuously receive all of Cherri's Facebook messages in my email inbox, along with emails from other accounts she has using this email address. This situation is becoming very bothersome. I am able to access Cherri's complete Facebook account whenever I want. The email address associated with this is [redacted] For assistance, I prefer to resolve this matter over a phone call. You can reach me at [redacted]. I am eagerly awaiting your call to help solve this issue. Thank you, Cindy McClelland.

I need assistance with my account that got blocked after I requested a name change. I can only access my profile when logged in but cannot view it otherwise. I have reported this login problem multiple times to Facebook but have not received any response. Despite submitting my ID, Facebook says my account is not disabled. I have tried various methods without success and am seeking help to regain access to my account and bypass the checkpoint. If anyone has experienced a similar issue and found a solution, please share it with me. Your help is greatly appreciated. [redacted]

Hello! I'm Sayyid from Bangladesh, and I want to address an issue related to my Facebook account connected to this Gmail. I have been using Facebook for about 3-4 years and was content until yesterday when a fake account under the name মারিয়া আফরিন মলি started spreading inappropriate photos of my sister along with offensive comments. This activity violates our society's norms in Bangladesh and is causing problems for my family's reputation. I'm unsure about what steps to take. I recently learned that Facebook prevents the upload of nude photos if reported, and I urgently need assistance. I have attached screenshots to this email. Please help me remove the images promptly. Your attention to this matter is greatly appreciated. Thank you.

Hello Facebook, I have been a user for quite some time and have always been pleased with the service. Unfortunately, I have encountered a problem logging into my account since yesterday. When attempting to log in, I am faced with difficulty and even after attempting to reset my password, I see a different account using my profile picture with a changed username. Another account has been created using my mobile number [redacted], which I did not authorize. I suspect that my account may have been hacked. I kindly request your assistance in regaining access to my original account and deleting the unauthorized account associated with my mobile number. I have attached my identification for verification purposes and my friend with the username -vishu454 is available to vouch for my ownership of the account. Enclosed are some screenshots displaying the fake accounts named Hood Martinez (Jai Bala) which have taken over my original account. I am prepared to answer any queries to resolve this matter promptly. Thank you for your attention to this issue.

I would like to bring attention to an issue that I believe needs further consideration. While I understand that posting mugshots and arrests on Facebook is legal due to the freedom of information act, I think it's important for police departments to disable commenting on such posts. The comments often turn into bullying and can be very hurtful and mean-spirited. Children of all ages can see these comments, and it's concerning that they are allowed on a police department's page. What message does this send to children about the role of the police and how they handle bullying? I recently experienced this firsthand when my daughter's father was arrested on meth charges. The comments directed at my daughter were hurtful and cruel, affecting both her and my other children. The fact that people can freely comment anything they please, including targeting relatives, adds to the distress. It's unfair for individuals who have not yet been convicted of a crime to be publicly shamed in this manner. This situation has not only impacted my children but has also caused my 9-year-old to feel like she is being bullied because the police are associated with the bullies. I seek some form of resolution regarding this matter. I have always been against allowing such behavior, and now that it has directly affected my children, I feel compelled to speak out.

I need assistance. I have been utilizing Facebook since [redacted] for my Smartphones/Gadgets business. However, recently, I got blocked from using Marketplace, which is crucial for my buying and selling operations, due to an alleged violation of the rules related to Something Illegal. I am uncertain about the specific rule I breached as I have always adhered to the community standards and policies of Facebook. I kindly request the Facebook team to review the ban on my Marketplace access as it directly impacts my ability to support my family. Your prompt help is greatly appreciated.

On March 21st, I placed a sponsored ad for 5,[redacted] Naira on 2504byolabicci. Surprisingly, my local bank, Fidelity Bank in Nigeria, did not deduct the amount. However, on the 22nd, they held a different amount, not the 5,[redacted] Naira. Then, on the 23rd, I received three debit alerts of 1,[redacted] Naira each from Facebook. Today, the 24th, another unspecified amount was held by my bank. I contacted them, and they mentioned that an international merchant like Facebook is holding the funds without confirming the transaction. The money is still in my cleared account, not the available account. I believe Facebook should only take their charges without holding additional funds. I am reaching out for assistance and potentially requesting your intervention with the local bank regarding this matter. The account name is Akinso Diekolola.

I disabled my two accounts to check for any potential unauthorized users. However, when I tried to reactivate and enable two-factor authentication, I encountered issues. My tablet and phone were not accepted as browsers, likely due to someone using my tethered phone without authorization. I intentionally do not save browsers due to security concerns and have removed unnecessary contacts. The system did not recognize my license as proof. I am looking to set up two-factor authentication for the account linked to this email. I suspect unauthorized access and interference with my account from within your company. I am documenting this for record. Thank you.

I am experiencing difficulties receiving the security codes. Despite the usual 12-hour delay for SMS, it has been significantly longer without any codes. Attempts to request another code resulted in an error message due to exceeding the limit. I have no other devices logged in and have not selected a friend for account recovery, nor can I use a code generator. I have gone through the process of submitting a report directly to Facebook, including providing a selfie with a handwritten code. After receiving an automatic email acknowledgment for the Login Approvals Code Issue, I have not received further updates in almost 12 hours. Regaining access to my account is crucial as my contacts, job application assistance, and valuable links for potential employment are all tied to it. Creating a new account is not viable given the circumstances. As a single mother currently seeking employment, the loss of these connections and memories is something I cannot afford. I am hopeful for a prompt resolution or alternate methods of receiving the security code. Thank you for your assistance.