Facebook Customer Service Issues

I have exhausted all options in the Facebook Help Center without success. My legal name is Veronica Buffington, but I have been using the name Paige Sommers for personal reasons on my account. The account is linked to [redacted] and my phone number is [redacted]. Unfortunately, I didn't anticipate returning to Facebook, which led me to delete my old email and phone number. Despite following all the Help Center procedures, including submitting my State ID, I still cannot access my old account. Facebook already has my real identification on file. I understand this may not be the right department, but I am seeking reassurance that Facebook can assist me in reactivating my original account rather than creating a new one. I am willing to disable the new account if necessary. It is disheartening to encounter obstacles, such as being blocked from creating a new account due to moving too quickly. I am feeling frustrated by this situation of progressing only to encounter setbacks.

I woke up yesterday to a message from Facebook requesting that I verify my identity for my personal and professional pages linked to my name by submitting information and a new photo of myself. This was a new process for me, and I hadn't experienced any unusual activity on my account prior to this. After submitting a photo, I was informed that Facebook needed to review my details for security reasons, and I was locked out of my account pending their review. This sudden restriction caused confusion among clients and friends as they couldn't find any presence of me on Facebook. It has now been twenty-four hours, and despite attempting the "Recover Your Account" option and resetting my password, I still cannot access my account. As a community organizer and solopreneur, my work heavily relies on promoting it through Facebook. I am anxious to regain access to my account as soon as possible.

Hello, my name is Carmen Vonk. I have two accounts on this platform - one with a photo of my German Shepherd and the other with my own picture. Unfortunately, my primary account (the one with the German Shepherd) was hijacked. Despite trying all the recommended methods, including setting up secret friends, the hijacker is still able to contact my friends. I created a new account with outside assistance to recover some of my photos, but some of my friends are hesitant to engage on the new platform. I am reaching out to inquire if there is a way for me to regain access to my hijacked account with your assistance. If not, could you please assist in deleting it from your end? Unfortunately, I am unable to log in to make any changes to my security or account settings. Your help with this matter would be greatly appreciated. Thank you in advance.

My account [redacted] got disabled after being falsely reported. Despite sending my IDs, it remains unresolved. I established a new account after leaving a troubling situation at home earlier this year. False accusations made by my abusers caused this issue, even though many were aware of my new account. I still rely on my old account for important information. I hope Facebook can restore my disabled account promptly. Regards, L. Davis

I am Janine Fugere, and I have a personal Facebook account under the email [redacted] Along with my personal profile, I manage four professional Facebook pages related to photography, gardening, spiritual connections, and a mobile pet spa. Recently, I set up a new Facebook account under my teacher email, [redacted], to connect with my students through an Educational Page about Vertical Aeroponic Gardening. Despite previous approval from my school district's Communications Director and Facebook, I encountered a problem when friends started adding my teacher account as a friend by mistake. I clarified the issue with a post on my teacher profile but was then locked out due to suspected unusual activity. Efforts to regain access, including requesting a text code to my phone, have been unsuccessful. Not only am I unable to access my teacher profile and associated Educational Page, "Tower Garden Vertical Aeroponic Gardening Internship: BPCCA," but the page is also unavailable to others. This is concerning as the page is crucial for a pending presentation to our school district.

I recently discovered that my Facebook account, which I've had for over 10 years, has been hacked. When I tried to log in, I found someone else's picture, email, and inappropriate content on my profile. This hacker has not only taken over my account but also removed all my personal and business information. I fear for my security as sensitive details may have been compromised. I have already contacted the FBI and plan to reach out to news stations for assistance. I feel frustrated and upset as I haven't been able to quickly resolve this issue or retrieve my missing data. I have created a new Facebook account, but my priority now is to regain control of my original account and protect my personal information.

My Facebook account, active for many years, was stolen recently, and all recovery information has been changed by the hacker. Despite sending multiple messages and attaching a photo of my driver's license, I keep receiving automated responses claiming the issue is resolved when it is not. The hacker can access my messages and contacts. Please assist me in regaining access to my account. I would like to add the email *****@***.com to the recovery options. GetHuman-raracoog has not specified what actions Facebook should take to resolve this issue. Restore my account and ensure the perpetrator faces legal consequences. That's the only acceptable resolution.

I am having trouble logging into my account despite receiving multiple confirmation codes. Each time I enter them, the process stops after a security check message appears, stating a confirmation code will be sent via text. However, I never receive the second code as promised. Instead, I received an email stating my Facebook password was reset without my knowledge. This issue leaves me unable to access my account, resetting me back to the beginning each time. Please assist me in resolving this matter as soon as possible. Thank you, Daniel Mumau from Las Vegas, NV.

This message is for all Facebook users. If you are concerned about ending racism and hate among different communities based on skin color, why isn't something being done to prevent the posting of videos promoting white racism and hate crimes against Muslims on the platform? It is important for Facebook as a technology company to work diligently to prevent the sharing of videos inciting hate, violence, and discrimination against any community. Let's come together and make a stand against such harmful content.

I have recently fallen victim to what I believe is a scam. My ex-wife informed me that I had won a substantial sum of money through a random drawing on Facebook. She provided me with the contact details of an Allison Foss, who allegedly oversaw the prize division at Facebook as part of a charity initiative. Upon following the provided link, I was informed that I had won a Facebook drawing and needed to pay a clearance amount before receiving $[redacted],[redacted] either in cash or by check within two days. My ex-wife, identified as Debra K. from Delray Beach, Florida, whom I divorced over 40 years ago, strangely reappeared on my Facebook account, linked to my email [redacted] Threatening to report this to the FBI, she promptly blocked me. I am considering taking all related emails to the FBI office in Kansas City.

As the office manager of a cemetery, I recently discovered a music video filmed on our property without consent. The video shows markers and benches of loved ones in our mausoleum, including the deceased owner. Additionally, it depicts a young man rapping and smoking marijuana near the mausoleum entrance. We are seeking the immediate removal of this video from Facebook due to trespassing and lack of permission from the cemetery and the families of the deceased individuals shown. I have saved the video on my personal Facebook page for review if needed. Your prompt attention to this matter is greatly appreciated. Thank you, Rebekah Brockington, Office Manager

Hello, I wanted to share that I am facing an issue with my Facebook account. I received a message suggesting that my profile should be changed to a Page for businesses, but I am an individual art welder and have had this account for years. Despite trying a business page before, it did not work for me as I am not a business but an individual artist. I prefer to keep my account as it is since I am known as Welding Wench in the art community. Despite filling out a special circumstance form and being unlocked immediately, I am now unable to access my account. I feel that my account is being targeted due to a negative review I posted about a local store. The owners have threatened and harassed me, leading to the report and closure of my Facebook page. I feel silenced and unfairly treated in this situation. I kindly request Facebook to reinstate my page as it has been for years, as I have done nothing wrong. Thank you, Welding Wench

I am reaching out about a harassment issue. The individual I am taking to court has a plea hearing next week. My brothers and I received messages from a fake account under the name George Simmons, now labeled as a Facebook user. The police are investigating this matter and presented three possible scenarios to gather more information. I am seeking assistance in narrowing down the IP address or the origin of these messages to provide further evidence for my case. The person in question was informed of the plea hearing before the police officially notified me, indicating a connection. Despite being instructed not to contact me or my family, they have continued to do so. Any help determining the IP address would be greatly appreciated, as it could strengthen the evidence for my case. Thank you for your support.

I recently received a temporary ban on Facebook due to a misunderstanding with Laura Bowman. She has directed negative comments towards my business page, The China Parade, which is affecting our paid advertising efforts. I am requesting the removal of these harmful posts, one of which includes false information about our products. Additionally, Laura Bowman messaged me directly on the business page instead of on my personal account related to a separate issue about stolen dogs. This behavior is concerning, especially as she shared a private notification from Facebook about my ban. I am currently running an advertising campaign on Facebook and seek a prompt resolution to this situation. I am unsettled by the privacy implications and would like clarification on how my Facebook correspondence was shared without permission.

I recently made the mistake of changing my password while intoxicated and had to factory reset my phone at Metro PCS. Unfortunately, I was locked out of my Yahoo account as I had set up a "key method" instead of a password for access. Despite Yahoo offering to unlock my account for a fee or a waiting period, I opted to wait. After regaining access, I reinstalled my apps, including Facebook, but encountered issues receiving the login code. I have updated my password but am still unable to access my account. I provided verification to Yahoo with a photo of my Michigan driver's license. It has been a week since I could use Facebook and Messenger. I am seeking guidance on how to resolve this issue or request assistance in unlocking my profile. You can reach me at [redacted] or [redacted], both of which are linked to my account but remain inaccessible. Thank you for any help.

I recently received a notification from Facebook claiming that a photo I uploaded violated community standards, which is inaccurate. The picture was of my service animal's surgical incision that I intended to share privately with my veterinarian for medical feedback post abdominal surgery. It was never meant for public viewing and was set to "only me" privacy settings. The photo was taken using the FB camera due to my phone's storage limitations. The image helped me avoid unnecessary travel to the vet. Another well-lit photo was also attached for clarity. I believe my privacy was breached as this was solely meant for medical purposes. Kindly rectify this misidentification promptly. Thank you for your prompt attention to this matter.

I am in a difficult situation due to false information posted by an individual named Gerrylynn Dixon-Byrd. I am sharing this to bring attention to the matter. I am known as Mandy and I have a condition called RSD or CRIPS, which requires me to take pain medication for daily function due to being disabled. Recently, after a conflict where my boyfriend and I opted to block Gerrylynn's number due to harassment, she retaliated by spreading misinformation about me. I am willing to take a lie detector test to prove my innocence. I urge the forum moderators to remove the defamatory posts (IMG_1108.jpeg and IMG_1110.jpeg) immediately. Gerrylynn resides in Hartsville, SC. To contact me, please use [redacted], as the provided email is no longer valid. This situation has caused significant distress over the past three days.

This is the second time I am sending this message, and I am tired of repeating it without a resolution. To keep it brief, I have two Facebook accounts. One is for contacting old friends, and the other is primarily for playing games. Yesterday, I was locked out of the account I use for games due to unusual activity, which I suspect was caused by my eager attempts to log in during your technical issues. I followed the instructions to prove I am not a bot by providing my cell phone number, which is the only one I have. Now, I have been disabled because I truthfully used my only cell phone number. I received an email from Facebook on my Anne Marie Barth account stating that my cell phone number was disabled because someone tried to access another account using that number, and that someone was me, Anne Marie Sperduti. Please address this matter promptly as I am becoming increasingly upset and frustrated. If this issue is not resolved soon, I may consider deleting my other account as well. I have been a Facebook user for many years and have never complained, but this situation is becoming unbearable.

I had to download the Messenger app to quickly connect with my ISP through Facebook. I switched from my laptop to my phone mid-conversation and had trouble with the Messenger Lite app not accepting my password. Even though I received two-factor authentication codes, none seemed to work. Despite confirming my identity, Facebook flagged my account for "suspicious activity." I'm frustrated as it's been a day and I still can't access important messages. I've tried all methods to reset my password to no avail. I need my account unblocked urgently, as the issue seems to be a simple misunderstanding. I have all necessary credentials, including the Authy app and the login codes received. I urge Facebook to swiftly review the situation and grant me access.

Hello, I used to work at NW Liquidators under the table. I discovered that my boss, Adam Freeman, is a registered sex offender. He misled customers by selling used hotel mattresses as new showroom beds which I had to clean constantly to remove stains for him. Also, he avoided paying taxes. Adam operated a shop in Centralia under a fake Facebook profile as Monica Hill, then shifted to Florida, using multiple fake profiles to harass me and other coworkers. I'm unsure how to address this ongoing harassment from him and his fake profiles.