There was a woman named Angela Williams who contacted me through Messenger and stated t...

GetHuman-erinpp's customer service issue with Facebook from March 2019

374039 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-erinpp's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-erinpp's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-erinpp will want to follow the link below to head to their help center. We will check on GetHuman-erinpp later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-erinpp may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-erinpp's own words
There was a woman named Angela Williams who contacted me through Messenger and stated to me that they randomly selected people on Facebook that were posting an awful lot about poverty. So she said I was one of the ****** people that were chosen. This was supposedly called the Facebook Global benefit program. She asked for my Facebook password and she asked for a copy of my ID to claim my benefits that I supposedly one needless to say it was a scam she hijacked my Facebook account I had to start another one but I want to get back into my old one and I cannot do so can somebody please call me back and help me this woman is a scam artist and she's doing it to a lot of people my number is ***-***-**** please get back to me and help me you should really check her out because from what I was told to other people she's doing it a lot for whatever reason I don't know I don't understand but I'm not the only victim it's just more of an inconvenience because I have pictures on my original Facebook account that she hijacked that I cannot get back of like pictures of my mother who passed away three years ago so please could you help me so I sent her a picture of my ID and I know that was stupid but now she has a picture of my ID but there's no way she would be able to stand next to my ID and hold it next to her face because she's not me but I could do that
GetHuman-erinpp did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-erinpp fixed the problem
We are waiting for GetHuman-erinpp to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-erinpp fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-erinpp
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 21 customers so far
Similar issue to 374039 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-erinpp started working on this issue
Mar 13th 2:57pm