Hi, name is Angelica Cerino. Long story and i will do my best to explain. Sunday...

GetHuman-ocacerin's customer service issue with Facebook from March 2019

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The issue in GetHuman-ocacerin's own words
Hi, name is Angelica Cerino. Long story and i will do my best to explain. Sunday *-**-** i received a notification on my fb acct that was then active that somebody was trying to log onto my fb acct from a firefox browser. Tge notification took me through some steps cause of course it asked me if it was me which i replied no! Ok, so it requested my old password which i remember cause its the same password i use on my social accounts. Anyways, it said it wasn't correct so at that time i was in a rural area where o hardly get signal i was frustrated and i ignored it and just put yes that it was me. Fb was working fine until today, it totally kicked me off. I'm very emotional cause i have priceless pictures and the thought of not seeing them again, ...breaks my heart. Please i need help trying to recover my account. I changed my email on fb idk why it's sending my reset password link to the old one.
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Customer service issue
Reported by GetHuman-ocacerin
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
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GetHuman-ocacerin started working on this issue
Mar 13th 1:35pm