Have been locked out to my account on facebook and followed instructions to log back i...

GetHuman2469295's customer service issue with Facebook from March 2019

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The issue in GetHuman2469295's own words
Have been locked out to my account on facebook and followed instructions to log back in, due to a question of security issue to someone might have been on or entered my account. I have stated did not and entered codes and changed password several times and still get the same thing coming up. Wrote to support and even created new account do not want, to contact fb, and the same thing again. Keeps saying to use another computer and pc had before crashed and bought a new one and also another wireless service. From Verizon to Cellular One. None of these are in use and would like to have access and lock removed. I have been on for almost * years now and should not have this problem . This happened Saturday and is now Wed and nothing has been done to correct. My email is *****@***.com and my contact number is ***-***-****. I would appreciate it, if this was corrected. Thank you. Sandy Hardy
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Facebook

Customer service issue
Reported by GetHuman2469295
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 373421 others
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Timeline
GetHuman2469295 started working on this issue
Mar 13th 7:21am