My crazy ex somehow got into my phone and changed my email and password so that I can’t...

GetHuman-jameemar's customer service issue with Facebook from March 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jameemar's own words
My crazy ex somehow got into my phone and changed my email and password so that I can’t get into my account. It’s like he disabled it because my profile picture doesn’t show and if u look for me from a different account I’m no where. *My aunty cam was Murdered outside her work in st boniface Winnipeg Manitoba and the only pictures I have of her and my son are on that account. My sons whole life so far is on that account. All his memories and all my memories. I’ve had it since I was **. Everything’s gone and it hurts me so much to know I’ll never have some of those pictures back again. **Please help. My ex is a drug addict lunatic and I just want my pictures back. My phone number associated to the account was just changed when I had access to the messenger. It’s ********** *And my email for the account was *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-jameemar
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 373270 others
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GetHuman-jameemar started working on this issue
Mar 13th 5:03am