i bought a new phone thursday,same number well im not smart when it comes to phones,com...

GetHuman2292872's customer service issue with Facebook from February 2019

6 views | 348065 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2292872 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2292872 can let us know if they help or not.
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The issue in GetHuman2292872's own words
i bought a new phone thursday,same number well im not smart when it comes to phones,computers,laptops so i was thinking i was adding my fb page ive had for yrs but no somehow i created * new accounts.i have literally tried for * days now to get back to my fb my daughter set up for me a long time ago everthing everyone has told me to try or they have tried does not wk please i need my picutures,my groups ect i dont remeber my emailk,or the phone number that was used a long time ago,about * or * yrs ago thats the fb page i need please i thought my email was karenbakerrr at gmail because i could see mail in therte today please help when i talked to gmail customers service the man said i have to pay ***.$ to recover my old one im sitting here in tears this morning i dont know what to do i can verifiey in anyway my identilty to fb just not the email,or password and i dont understand why i cant use my cell * before thursday i could my cell is *** *** ****i live in sulphur springs tx thge last of my ss * is **** my dob is ** ** ** im engaged to gerardo gamez as of *,**,** that was our * yr annv,my house * is***,***,**** on my real fb page the * i really need theres a pic of me and gerardo friends call him leo,and as my cover pic its me and my oldest granddaughter after we put make up on im going to have a nervouse break down p,lkease

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Facebook

Customer service issue
Reported by GetHuman2292872
Feb 24th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 348065 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2292872 started working on this issue
Feb 24th, 2019 11:21am
GetHuman2292872 shared this issue with friends on Facebook
Feb 24th, 2019 11:22am
GetHuman2292872 indicated the issue is not fixed yet.
Feb 27th, 2019 12:21pm
GetHuman2292872 indicated the issue is not fixed yet.
Feb 27th, 2019 12:21pm
GetHuman2292872 indicated the issue is not fixed yet.
Feb 27th, 2019 12:32pm