I manage the Louisvilleitalians page on Facebook and have been their Admin. Since the g...

GetHuman1957016's customer service issue with Facebook from January 2019

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The issue in GetHuman1957016's own words
Change roles on a page ... I manage the Louisvilleitalians page on Facebook and have been their Admin. Since the group's founder, Bernie Carducci, passed away suddenly, and the Board members have NOW elected new officers, they have asked me to move my role to "Moderator" and add a new Admin. Unfortunately, I have been UNABLE TO DO THESE SIMPLE TASKS FOR FOUR DAYS BECAUSE FACEBOOK IS UNRESPONSIVE AND UNCOOPERATIVE!!! The new Admin I tried adding is stalled in "Pending" status. And, every time I type MY name to change my role, Facebook says "That Page Can't Be Found"!
One role is stalled as pending, the other role, mine, keeps being told by Facebook that it "can't be found".
The page I manage is Louisvilleitalians. Their founder, Bernie Carducci, passed away suddenly and the Board Members have recently elected new officers and asked me to post them to their group's page. Unfortunately, when I tried to add the new Admin, his name is still STALLED IN PENDING AFTER FOUR DAYS...****I NEED FACEBOOK TO APPROVE THE ROLE CHANGE FOR THE NEW ADMIN.* Also, I was trying to change my role from Admin to Moderator, but every time I typed my name Facebook said "That page can't be found"!****I NEED FACEBOOK TO APPROVE MY ROLE CHANGE TO MODERATOR!!
I have been a good, longtime customer for at least ** years...I think that loyalty deserves good Customer Service.
I have sent numerous messages to the Facebook Help Center, and even posted on my own page. Nothing has seemed to help!!
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman1957016
Jan 13th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 290631 others
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