I'm trying to help my grandmother. My account is Ali Weibel and I have a photo of a guy...

GetHuman-ali_lou's customer service issue with Facebook from December 2018

2 views | 271178 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-ali_lou's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-ali_lou may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ali_lou's own words
I'm trying to help my grandmother. My account is Ali Weibel and I have a photo of a guy and girl in front of a fireplace. My grandma, Nancy Weibel, had an account (connected to my account as Grandmother) with a bunch of snowmen as her profile photo. She forgot her password and couldn't recover it because her account was connected to an old email she no longer has access to (*****@***.com). We then made her another account a couple months ago with pilgrims as the photo, also named Nancy Weibel (**********). Her username was her phone number this time. For Christmas, she got a new iPhone with a new number. When we tried to go in to her account to update the phone number and add a new email, we couldn't get in because it was marked a fake account. So since that was disabled, we tried making a new one today for her that has already been flagged again (*****@***.com). Please just delete all three so we can make her a new one and avoid all of this confusion. Or delete the new ones and allow us to reset her password on her original account and I'll manually change her email to one she can access. Please and thank you!

GetHuman-ali_lou did not yet indicate what Facebook should do to make this right.

How GetHuman-ali_lou fixed the problem

We are waiting for GetHuman-ali_lou to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ali_lou fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ali_lou
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 271178 others
0 customers following this

Timeline

GetHuman-ali_lou started working on this issue
Dec 28th, 2018 11:09pm