To the Facebook Administrator**Season’s Greetings from Nayati Healthcare & Research Pvt...

GetHuman1847514's customer service issue with Facebook from December 2018

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The issue in GetHuman1847514's own words
Report a malicious activity of a person on facebook who is continuously trying to defame an organization. ... To the Facebook Administrator**Season’s Greetings from Nayati Healthcare & Research Pvt Ltd!**On behalf of https:***nayatihealthcareofficial*, I, Kartik Sinha, wish to report the profile of https:***prabhakar.sharma.**. *This person – Prabhakar Sharma (S*o Shri Brahmanand Sharma) – is repeatedly uploading defamatory posts against Nayati Hospital, Mathura, after the unfortunate death of his father, who succumbed to dengue. **An Inquiry Committee appointed by the Uttar Pradesh Government, headed by the CMO (Chief Medical Officer) has already delivered its report stating that Shri Brahmanand Sharma died a natural death due to dengue and other complications. In essence, there was no negligence whatsoever on part of the Hospital. The Committee Report further stated that Shri Sharma was treated by a team of well-qualified, experienced doctors but succumbed to complications arising from dengue aggravated by his past medical history, which included Coronary Artery Disease and other ailments. **To recap, the patient, Mr Brahmanand Sharma, was a known case of CAD (Coronary Artery Disease) – post PTCA (percutaneous transluminal coronary angioplasty), on anti-platelet therapy, and was presented to our Emergency Department on ** October **** (*:** AM) with *-* days’ history of fever with chills, loose motions, shortness of breath, abdominal pain and vomiting. Already undergoing treatment from a local doctor, he was brought to Nayati Hospital on developing difficulty in breathing.**He was promptly attended to by our Emergency team of doctors and staff. The provisional*working diagnosis was Acute Gastroenteritis with Fever, Dehydration and Metabolic acidosis, for which symptomatic treatment was initiated to provide immediate relief. Simultaneously, investigations were done to reach a final diagnosis. All these details were explained to family members present at that time. **The investigations on admission revealed there was severe metabolic acidosis with hyper-lactatemia (Lactate levels **.** mmol*L), Severe reduction of platelet levels (**** per micro-litre only), deranged liver and kidney functions, deranged INR, haziness in lung fields with blunting of CP angles and a reactive Dengue NS * Ag test. The diagnosis following these results was confirmed to be Dengue Shock Syndrome with Multi-organ dysfunction. **In view of these, the decision for admission to the Medical ICU was made* where due treatment and care was instituted with the involvement of multi-disciplinary teams and approach. As per accepted standards of care, the treatment for Dengue Shock Syndrome with multi-organ dysfunction supported with close monitoring and vigilance was given* SDPC (Single Donor Platelet Concentrate), haemodialysis support, anti-microbial therapy, ventilator and inotropic support, besides other supportive and corrective measures. Throughout the course in Nayati Hospital, the family members present were counselled at each stage by the treating teams of doctors and nurses. In spite of the best efforts of the treating teams, the patient succumbed to his illness at **:** AM on ** October ****.**Prabhakar Sharma’s allegations (mailed to Nayati on * December in his mother Smt. Sumitra Sharmaji’s name) were clarified in detail on * December. Below are the questions raised by Mr Prabhakar Sharma and the responses from Nayati :**) Without diagnose, how heavy painkillers and antibiotics can be given to old age heart patient?*Ans. At the time of the initial clinical assessment in the Emergency Department, age and previous medical conditions were taken into account while the provisional working diagnosis Acute Gastroenteritis with Fever with Dehydration with Metabolic acidosis was made and symptomatic treatment was initiated to provide immediate relief. Simultaneously, investigations were done to help reach a final diagnosis. All these details were explained to family members present at that time. ***) Without permission who authorized you to shift to MICU room (only due to depost ***** Rs)?*Ans. Admission to the MICU was necessitated by the criticality of the patient’s condition, as assessed by the team of treating doctors. The details were explained to the family members present, specifically Mr Ashish and Mr Ravi Kumar, the patient’s sons.***) Even my husband is talking and properly thinking, why put my husband on ventilator?*Ans. Ventilator is a life support used for ventilatory function, when the patient’s own lungs are not functioning adequately or in failure. Based on the reports of the investigations done, a final diagnosis of Dengue Shock Syndrome with multi-organ dysfunction was made. Need for ventilator support depends on certain clinical features and reports of investigations. The treating doctors took the professional decision in the best interests of the patient, keeping family members well informed. All procedures are supported by documented informed consents given by Mr Ashish Sharma (son), Mr Prabhakar Sharma (son) and Ms Shilpa (daughter-in-law).***) Most of the time, senior doctor was missing (come only for *-* minute in a day) for such serious case.*Ans. Critical care delivery is always done by teams of qualified professionals. Here too, multi-disciplinary teams of doctors from emergency department, critical care, nephrology, etc. were involved in the delivery of care. The Critical Care team has several senior consultant doctors, besides junior consultants and resident doctors. It is wrong to state the senior doctor was missing most of the time or came only for *-* minutes a day. ***) At the time of admission, why your staff told us that give us *-* hours to control food poisoning?*Ans. On arrival, the provisional diagnosis of Acute Gastroenteritis with Fever and Dehydration with Metabolic Acidosis was made as per the history provided. ***) Why UPPCL card holder not provided corporate facility and treated as casual case. No relaxed.*Ans. The Hospital is duty bound to follow the protocols provided under the law. Since this Hospital is not empanelled with UPPCL for cashless treatment, the staff had correctly informed that the UPPCL card is not applicable.**After Mr Prabhakar Sharma’s concerns were clarified (through the responses above), Nayati Hospital said that in case any further clarifications were required, the senior medical and management team was available to meet him at Nayati Hospital, Mathura on * December **** at **:** AM, or any other mutually convenient date. **But Prabhakar Sharma failed to turn up for the meeting and, instead, has continued uploading malicious and defamatory posts. His actions indicate he has some ulterior motive in maligning Nayati Hospital. Therefore, we request Facebook to deactivate his account to stop this slanderous campaign. Meanwhile, we are in the process of seeking legal recourse against Prabhakar Sharma’s malicious posts, particularly after the CMO-headed Committee has clarified the actual circumstances of his father’s death and clearly stated that there was no medical negligence on part of the Hospital. The Committee Report further stated that Shri Sharma was treated by a team of well-qualified, experienced doctors.**Summary of the CMO Inquiry Committee Report:***The CMO team formed a Committee of two officials on **-**-****.***The Committee went to Nayati on **-**-**** for investigation of the case.***The treatment was done and recounted by Dr Vipul Mishra (MD, E.D.I.C, F.C.C.P. (USA)). The entire report concerning the treatment was taken from the Hospital.***The received report had listed the following facts: **) Shri Brahmanand Sharma, ** years old, was brought to Nayati Hospital in Mathura on **-**-**** at *:** PM. Before going to the hospital, he had fever since two-three days. He also had complaints of dehydration, vomiting, stomach pain and inflammation of the stomach. Furthermore, he was facing a breathing problem. He was getting this checked in some other hospital. He was a heart patient since ** years. In ****, he had undergone a heart surgery. Since then, he was taking antiplatelet medicine.**) On admission to Nayati Hospital, the required tests were done. He was diagnosed with dengue, fever and various vital organs like liver and kidney stopped working, he had decreased platelets count, metabolic acidosis, dehydration and hyperlactatemia.**) From analysis of the report, it can be easily noted the patient was very critical at the time of admission itself. His liver, kidney and other vital organs had stopped working. He was unable to breathe properly. Seeing the condition of the patient’s health, he was put on ventilator. The blood dialysis was done twice. Since his platelets count was less, platelets constituents had to be increased by * units. The tests were performed by the team of able and experienced doctors.**) The relatives of the patient said they were not informed about his critical health. This allegation was not true. The relatives were informed in detail about the critical health of the patient many times and had given their consent as well before the treatment. They have also signed the consent form.***Awaiting prompt action in this connection.**Regards,*Kartik Sinha*Manager – Marketing Communication*Nayati Healthcare & Research Pvt Ltd
Remove all the posts Mr Prabhar Sharma has posted on his timeline related to Nayati Healthcare* Nayati Medicity
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Customer service issue
Reported by GetHuman1847514
Dec 28th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 270491 others
0 customers following this
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GetHuman1847514 started working on this issue
Dec 28th, 2018 12:00pm