My mother iis ** and her Facebook was set up by my brother. Her old phone number was...

GetHuman-knysticl's customer service issue with Facebook from December 2018

6 views | 270122 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-knysticl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-knysticl's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-knysticl will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-knysticl can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-knysticl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-knysticl's own words
My mother iis ** and her Facebook was set up by my brother. Her old phone number was ********** but she has never had WiFi and we have no clue what the email associated to the account is -*Maybe *****@***.com - but she is beside herself because we bought her a new phone and her password didn’t transfer to her new iPhone so she can’t access her Facebook. Her account has a coke can with Dolores on it for her profile picture. Her friends include her son Joe Vuono, my self - her daughter- Kimberley DelVuo, her grandson Lukas DelVuo her daughter in law Meg Vuono and a family friend Ashley Keeney among others. Although there are no trusted friends set up on her account. We will be doing this when she gets back in to her account. She is from whiteford MD and went to harford community college. She is desperate to get back in her account because it is her only contact to friends and family far and wide. *Please help.

GetHuman-knysticl did not yet indicate what Facebook should do to make this right.

How GetHuman-knysticl fixed the problem

We are waiting for GetHuman-knysticl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-knysticl fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-knysticl
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 270122 others
0 customers following this

Timeline

GetHuman-knysticl started working on this issue
Dec 28th, 2018 3:22am

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians