I was notified by Facebook that my account was frozen for me impersonating someone. My...

GetHuman-avmilner's customer service issue with Facebook from December 2018

11 views | 269827 similar | 0 following
Help with my Facebook issue
GetHuman-avmilner's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-avmilner will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-avmilner can let us know if they help or not.
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The issue in GetHuman-avmilner's own words
I was notified by Facebook that my account was frozen for me impersonating someone. My wife and I have a joint account and I have a separate account that is totally my account. I have never posted a photo on my account because the people who I stay in touch with through this account know what I look like. Facebook notified me that I needed to provide them with a photo ,my date of birth,etc. I have tried to contact them by phone to discuss this issue,however they apparently do not have people to do this. My issue is I did not impersonate anyone,I have serious issues with personal information to unknown persons. I would like my account unfrozen and I would like to speak to an actual person about this situation.

GetHuman-avmilner did not yet indicate what Facebook should do to make this right.

How GetHuman-avmilner fixed the problem

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Customer service issue
Reported by GetHuman-avmilner
Dec 27th, 2018 - 4 years ago
Seen by 11 customers so far
Similar issue to 269827 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-avmilner started working on this issue
Dec 27th, 2018 9:50pm
GetHuman-avmilner indicated the issue is not fixed yet.
Dec 28th, 2018 2:00pm

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