I have been locked out of my Facebook account for well over two weeks. I have had vario...

GetHuman-fultonr's customer service issue with Facebook from December 2018

23 views | 269416 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-fultonr's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-fultonr got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-fultonr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-fultonr's own words
I have been locked out of my Facebook account for well over two weeks. I have had various similar lockout login issues over the last *-* weeks.**The login issues relate to my activity in attempting to create a Facebook ad and as part of that process, to Create A Page. **My previous lockout issues related to ‘Create a Page’ and then its ‘Unpublished Page’. These ‘Identify*Verification’ issues were eventually resolved via ‘Security Checks’ and successfully submitting an appeal respectively. **But when logging back in I encountered the Account Secure message. I sent my photo but when again attempting to login I received the Disabled Account message. I have submitted the 'Report a Login Issue' form four times and the 'My Personal Account Was Disabled' form three times with driver’s license photo id and passport photo id but I remain locked out and have received no communication from Facebook.**The Facebook message seem to relate to some apparent 'unusual activity' but I have not breached any Facebook Terms. All I have been trying to do is create an ad and its related page. I have been using a number of devices (two laptops, ipad and iphone) at two different locations (and therefore different IP addresses) when logging in, so I am wondering if this is the reason for the apparent 'unusual activity'? Please find attached relevant screenshots, my photo and my driver’s license photo ID. PLEASE CAN YOU UNLOCK MY ACCOUNT OR AT LEAST COMMUNICATE WITH ME TO ADVISE WHAT I NEED TO DO TO UNLOCK IT?

GetHuman-fultonr did not yet indicate what Facebook should do to make this right.

How GetHuman-fultonr fixed the problem

We are waiting for GetHuman-fultonr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fultonr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-fultonr
Dec 27th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 269416 others
0 customers following this


GetHuman-fultonr started working on this issue
Dec 27th, 2018 4:03pm