Someone changed my password on my facebook account on december **rd, ****.*I have been...

GetHuman1837026's customer service issue with Facebook from December 2018

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Before contacting them, items GetHuman1837026 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1837026's own words
Someone changed my password on my facebook account on december **rd, ****.*I have been trying to get it back since. Of course my email is not the one I use now because I changed it so I clicked on the option to put a new email which I did twice and I uploaded my driver's license, provided the new email and then I got the link to change my password, it said to wait for a code to get to my email and then I got it but when I put the code it said it was the wrong one but I made sure it was the same and when I tried it again it said that I had tried too many times so I waited ** hours to reset my password again because thats what it said to do on the facebook help thing but I tried it again and it said I had tried too many times again, when it was the first try I had put in since the ** hours had passed. So like I need someone to call or email to just get my account back because I got many important messages and discussions with fellow marines and I would like to not loose em.

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Facebook

Customer service issue
Reported by GetHuman1837026
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 268786 others
0 customers following this

Timeline

GetHuman1837026 started working on this issue
Dec 27th, 2018 1:25am

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