Facebook Customer Service Issues

Archive 373

The following are issues that customers reported to GetHuman about Facebook customer service, archive #373. It includes a selection of 20 issue(s) reported December 27, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am Lori S. and I do not use social media. There are 5 Facebook accounts under my name created without my consent, possibly by my vindictive ex-husband Dana S. I want all accounts with a dog or cross profile picture deleted promptly, as I do not want my information online. Please remove these accounts to prevent further unauthorized activity. My contact details are [redacted] and [redacted]. Kindly ensure all accounts are taken down and prevent any future recurrence. Thank you for your assistance.
Reported by GetHuman-loristim on Thursday, December 27, 2018 9:05 AM
A few days ago, my account connected to this email was unexpectedly disabled without any prior notice. I am seeking clarification on the reason behind this action as I am unaware of any violations that would warrant my account being disabled. Additionally, there is a business manager account linked to my profile that oversees multiple business Instagram accounts, which have also been affected. This situation has caused significant disruptions to my business operations as the Instagram accounts are utilized for my clients, and their content does not violate any guidelines. I kindly request the reinstatement of my Facebook account and the restoration of the business Instagram accounts promptly.
Reported by GetHuman1838853 on Thursday, December 27, 2018 10:17 AM
I live in Birmingham, England. Recently, I received a message from a girl in America asking for an Amazon gift card which I declined. Subsequently, I received an email informing me that my phone number was changed on Facebook. Upon checking, I noticed that some pictures were removed from my Facebook wall, numerous friend requests were sent without my consent, and parts of my messenger history were deleted. I have attempted to log out and change my password twice. With the assistance of a friend, we have been trying to secure my account. However, after reviewing the security and login history, it appears that two different individuals have accessed my Facebook account - one in Wandsworth, London, England, and the other in Waterlooville, in the south of England.
Reported by GetHuman-plumberb on Thursday, December 27, 2018 10:35 AM
Dear Mehul, I want to thank you for reaching out to Facebook Advertising Support. I'm Shubham. I apologize for the inconvenience you are experiencing. Thank you for submitting the requested information. The Notary document you provided is missing some essential details. Here is what the statement must include: a) Your relationship to the Page, with details on your authority to request changes in Page management; b) Name(s) of the current Page manager(s); c) Relationship of the current manager(s) to the Page; d) Explanation of your request, including any termination of employment or business relationship with the current manager(s); e) Supporting documentation; f) The Facebook account or email linked to the desired new Page admin; g) A declaration confirming the accuracy of the information provided. Please revise your notary document to include the above information. Kindly note that providing this documentation does not guarantee your request will be approved. If you encounter any issues, please feel free to reach out to us or start a new chat by visiting: [redacted] Thank you for contacting Facebook Advertising Support. Regards, Shubham Global Marketing Solution
Reported by GetHuman1838972 on Thursday, December 27, 2018 11:02 AM
I am Farideh L., 75 years old. I recently joined your website but ran into trouble when you requested a photo. Reluctant to share my picture due to my age, I tried to upload a photo of a cake I baked, only to be blocked. I urgently need access to my account as I enjoy playing various games like Candy Crush and Cookie Jam, syncing them recently with Facebook to not lose progress when changing my Apple ID. These games bring me happiness, so please reinstate my account promptly, as I have not violated any rules. I hope resolving this issue doesn't require two weeks, considering my situation.
Reported by GetHuman-faridehl on Thursday, December 27, 2018 12:16 PM
I need assistance. I am making a final attempt to regain access to my previous Facebook account. Since changing phones and phone numbers, I have been unable to log into my old Facebook account. I forgot my password and couldn't retrieve the account as the verification code was being sent to my old phone number. I tried to have it emailed to me but wasn't successful. Is there a way to recover my old Facebook account which contains important pictures and contacts, or is it permanently lost? I would appreciate being able to access any old accounts to retrieve old photos and contacts before deactivating them properly. I can provide any necessary information for the recovery process except the password. I no longer see my picture next to my old phone number, so I am unsure if it is deactivated or if there is a new user using that phone number. Nevertheless, I would greatly appreciate the opportunity to access my old account if possible. I am reaching out to Facebook for assistance in this matter.
Reported by GetHuman-jdfrol on Thursday, December 27, 2018 12:52 PM
Subject: Urgent Security Issue - Account Hacked To the Security Team, I urgently need assistance as my account has been hacked. I recently received a friend request from Irene Petrakis which appears to be linked to the hacking. The hackers have managed to gain access to her account, posing a serious security threat. Please take immediate action to close this compromised account to prevent further unauthorized access. Thank you for your prompt attention to this matter. Best regards, Nick Sent from my iPhone
Reported by GetHuman1839384 on Thursday, December 27, 2018 1:18 PM
Hello, I am Antonio Dukovski, also known as Toni Dukovski on Facebook, from Skopje, Macedonia, born on 19.02.[redacted]. I am experiencing difficulties logging into my account after deactivating it. My email associated with the Facebook account was [redacted], which I no longer have access to due to the company being defunct and changing its name to Via Nova Travel. I am also an admin for that site. Additionally, I have another account under the name Toni Dukovski deactivated about 8 or 9 years ago with the email [redacted] If further verification is required, please let me know. I would be grateful if I could regain access to my accounts. Thank you and have a great day. Toni Dukovski
Reported by GetHuman-toniduko on Thursday, December 27, 2018 1:38 PM
Hello, I'm Ralitsa Danielova. My Facebook account was hacked three days ago while I was chatting on Messenger. A picture briefly appeared in our chat and then vanished, alerting me to unauthorized access. Shortly after, I discovered I couldn't log in from my iPhone as my password had been changed. The linked email is inactive, and the phone number is no longer mine. I am willing to provide document photos, recent message details, and have my friends vouch for my identity. Please advise on reclaiming my account. Thank you, Ralitsa Danielova
Reported by GetHuman1839612 on Thursday, December 27, 2018 2:06 PM
This post contains numerous inaccuracies and false statements. I have been waiting for almost two years for it to be removed. The individual mentioned, Angela Potter, was going to face a lawsuit for defamation but due to health issues and threats to my family, I chose not to proceed. I have never been found guilty of animal abuse, and this post led to my wife losing her job. Additionally, our children's names were included in another post, which has made it challenging for me to find work. The post includes damaging content encouraging violence and has resulted in numerous death threats. I urge you to take it down to prevent further harm. I no longer seek legal action but ask for compassion in removing this harmful content. Thank you for your attention to this matter. Sincerely, Brent C Lafond.
Reported by GetHuman-blafond on Thursday, December 27, 2018 2:15 PM
I am experiencing an issue with Facebook where I am unable to move my uploaded pictures to a different photo album. Every time I try to select the option to move the picture, it just keeps loading endlessly on my cell phone or tablet. This problem has never occurred before, and I am unsure why it is happening now. Can someone please assist me in resolving this issue? Your help would be greatly appreciated.
Reported by GetHuman1839879 on Thursday, December 27, 2018 2:43 PM
Hello, I'm Sofiia B. I deactivated my old Facebook page linked to [redacted] and phone number [redacted]. I then created a new page with similar details but forgot to unlink my Instagram account from the old page before deactivating it. Now, I'm having trouble with my Instagram @sonyabil as brands want to collaborate, but I can't because the Facebook page associated with it is inactive. I can't switch back to a personal account or create a new page. Can I request access to my deleted account to unlink it from my Instagram? Thank you.
Reported by GetHuman-biliansk on Thursday, December 27, 2018 3:14 PM
I attempted to create a Facebook account for my elderly mother to enable her to use the Portal I purchased for her at Christmas. However, when trying to log her into Facebook, an error message stating "You Can't Use Facebook Right Now. We're reviewing the photo you sent us. We're always looking out for your security, so until then you won't be able to use Facebook" appears. Although I uploaded a photo yesterday, my mom has never had a Facebook account, so this is unlikely to be helpful. I also tried to recover her account using a 6-digit code sent to her email, but this was unsuccessful. The same message persists. I seek guidance on how to successfully establish her Facebook account to set up her Portal. Thank you.
Reported by GetHuman-gmamcc on Thursday, December 27, 2018 3:34 PM
I have been unable to access my Facebook account for more than two weeks now. I have faced similar login problems consistently over the past 5-6 weeks. These issues began when I tried to create a Facebook ad and a accompanying Page. Despite resolving past problems related to creating and managing pages through security checks and appeals, I am currently stuck. After encountering the Account Secure notice and submitting the requested photo, my access was disabled. I have repeatedly filled out the necessary forms, providing my driver’s license and passport IDs, but I have not received any responses from Facebook. I suspect the multiple devices and locations I use to log in may be causing the system to flag my account for "unusual activity," even though I have not violated any terms. I have attached screenshots, my photo, and identification documents. Please unlock my account or inform me of the necessary steps to regain access.
Reported by GetHuman-fultonr on Thursday, December 27, 2018 4:03 PM
I am having trouble accessing my Facebook account due to setting up two-factor authentication with my phone number, which I later used for another account unknowingly stopping me from receiving my codes. I assure you this account is mine, and I regret my mistake. Despite receiving emails from Facebook, I can't log in. Please help me recover my account so I can chat with my friends whom I miss dearly. Thank you for your assistance. Sincerely, Victør McGregør.
Reported by GetHuman1840928 on Thursday, December 27, 2018 4:43 PM
Hello everyone, I need help as I'm quite confused. I created a message using the "Life Event" feature and shared it, but it didn't display on my timeline page. Despite my friends seeing and commenting on the message, I can't view it on my timeline no matter what settings I adjust. I tried resharing it from the life event page, hoping it would appear on my timeline, but it just created a duplicate post instead of showing up. I ended up deleting the duplicate to avoid confusion. When a co-worker tried to help by posting it on my timeline, the likes and comments from the original post didn't transfer over. Is there a way to retrieve all the comments to the post on my timeline? Additionally, my message got cut off, and it's an important one for my 20th anniversary with my husband. I appreciate any assistance. Happy Holidays to all!
Reported by GetHuman-roynance on Thursday, December 27, 2018 5:10 PM
I recently purchased a new iPhone and am having trouble accessing my account. Initially, I tried to send a code to my cell phone number, [redacted]. While I receive a code and can log into an account, it's not mine but a random one with no activity or familiar friends. I no longer have access to the two email addresses associated with my account as they have been deleted. When I click on the "forgot password" links, it prompts me to select five trusted contacts for a code, but after multiple attempts over days, Facebook tells me I am trying too often.
Reported by GetHuman-tdooleyu on Thursday, December 27, 2018 5:59 PM
Yesterday, I posted a comment using the term "troll doll," which led to the post being reported for bullying. Consequently, I was blocked, and the post was taken down. After requesting a review, it was acknowledged as a mistake, and the post was reinstated, and I was unblocked at 5:48. However, the block was reinstated shortly after. I have been unable to seek help from Facebook due to the ongoing issue. It seems like there might be someone holding a grudge against me, given past experiences of being blocked repeatedly on weekends. I request assistance in resolving this matter properly as I am currently facing a block again with a countdown timer indicating 29 days and 3 hours. Thank you in advance for your assistance in addressing this issue.
Reported by GetHuman1842163 on Thursday, December 27, 2018 6:40 PM
To whom it may concern, I have not used my Facebook account ([redacted]) for over two years. Recently, I reset my Facebook password using my Gmail account, but now Facebook is asking me to confirm my identity through friends. Unfortunately, most of my contacts are only on Facebook, so I am unable to ask for their help. If my Facebook account is blocked, I have no way to reach them. I can access my Gmail account, which I used to create my Facebook account, and I believe it should serve as sufficient proof of my identity for Facebook. Please consider activating and unblocking my Facebook account so I can use it again. Your prompt response and cooperation on this matter will be greatly appreciated. Thank you in advance. Deeba
Reported by GetHuman-deebajan on Thursday, December 27, 2018 7:34 PM
I can access my Facebook page using Safari but have forgotten my password and am unable to log out and log back in. Both my Messenger and Facebook apps have updated, requesting my password, but I cannot remember it or reset it. Despite entering my name, phone number, and password correctly, the system states they are not valid. I attempted to reset the password with a code, but upon entering it, the system claimed I had entered too many. Currently logged in on Safari, I need to review unread messages on Messenger but am hesitant to log out or create a new account. How can I resolve this issue?
Reported by GetHuman-zsazsa_ on Thursday, December 27, 2018 8:28 PM

Help me with my Facebook issue

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