I haven't logged on in years or checked the email account it's tied to either. When I...

GetHuman-invader's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-invader's own words
I haven't logged on in years or checked the email account it's tied to either. When I did check my email I saw that I had a bunch of approved friend requests for people I don't know. When I tried to log in it was locked. When I tried the security checks I'm presented with pics of people I don't know. I had * chance to send a pic of my drivers license but it was immediately rejected as unclear. When I took a better pic I was never presented with the option to upload it. There are * pic challenges, * has a single pic with multiple names, some of which I recognize, but not the faces. The other shows the same * faces over and over of people I don't know and I'm expected to call them and get a code. I would like a live person to email me with the authority to turn my account back on after receiving my DL pic. I also could supply a pic of my passport or voter I'D too.

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Facebook

Customer service issue
Reported by GetHuman-invader
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 265571 others
0 customers following this

Timeline

GetHuman-invader started working on this issue
Dec 23rd, 2018 5:29pm