Facebook Customer Service Issues

I am Sean Brownell, the creator of the Snowsisters Facebook page for our women's heliski camp in Alaska. Unfortunately, a former employee named Ashley Saupe, who had admin access, deleted the page upon leaving. This has impacted our business as the page had a significant following of a few thousand contacts who were our customer base. Despite my attempts to contact Ashley, she has not responded to my requests to restore the page. I am reaching out to seek assistance in recovering our page as we rely on it for promoting our heliski camp, Alaska Heliskiing. Our website, www.alaskaheliskiing.com, showcases the Snowsisters program, and with the heliski season approaching, it is crucial for us to regain access to our marketing platform. Thank you for your help.

After updating my Facebook Messenger app, I encountered an issue logging back in. Despite entering my mobile number associated with my long-standing account, I was unexpectedly directed to an old account linked to the same number, which I haven't used in years. When I selected "This is not my account," nothing changed. I've attempted all recovery options, but my current account doesn't show up anymore. When I input my number, it opens the incorrect account, and searching by the account name yields no results. The account does not have an associated email. I'm at a loss at this point. Any suggestions on what I can do next?

Hello, my name is Emelly Valenzuela. I have been experiencing a technical issue with the Messenger app. I've been trying to communicate with my boyfriend, Richard Jáurequi, whom I love, for the past 6 months. However, the messages I sent this morning have not been delivered. I would appreciate it if you could fix this issue promptly. Thank you very much. Goodbye.

I connected with someone on a Facebook game, Pauline Gibbs, along with her husband Graham Gibbs. Pauline has suspended her account before, but this time she's been gone for a while not only from the game but also from our private messages. I'm worried about her safety as she lives in Ireland. Could you look into this and reach out to her to ensure she's okay? I miss our interactions and would like to resume contact. Your assistance would be greatly appreciated. Thank you. Best regards, Candy Errett Email options: [redacted] [redacted]

My fiancé and I have been dealing with relentless harassment from my fiancé’s ex for the past two years. Despite our efforts to keep our profiles as private as possible, he continues to create new accounts to message us, causing us immense stress and frustration. We have blocked him multiple times, but he persists in contacting us through new accounts. This situation has become unbearable, and we are desperate for a solution to this ongoing issue. Any assistance in preventing him from contacting us further would be greatly appreciated. Thank you for any help you can provide.

I received messages on Messenger from someone who sent me a friend request claiming I won a Facebook giveaway, providing videos and photos of past winners. After receiving multiple verification codes, I was asked to verify my identity on Google Hangouts. Then, I was told to contact a delivery company, FedEx, to arrange for the delivery of my winnings, but I had to verify my identity again and pay for the delivery. I asked for verification through Facebook, Messenger, Hangouts, and text, with Google Voice calls involved. My personal information, including my address from Facebook, was used along with photos of previous winners. Despite feeling hopeful, this turned out to be a scam, leaving me devastated. I documented all the information they provided. It's Christmas Eve, and this experience has been incredibly disheartening. I wonder how such large companies like Facebook and Google can't address or prevent these scams.

My account was hacked, and invitations were sent to friends. I posted a warning for those who received them. Someone with the name Josephine Williams is now in control of my notifications. Her picture appears under notification settings on all sites she's active on. I reached out to a number provided on Facebook for help, but it led to a scam where I lost $70. The scammers pretended to be Facebook employees. I decided to delete my account, but I'm hesitant to log back in as it might cancel the deletion. Can anyone assist me with this issue?

Hello, I'm reaching out for assistance regarding a distressing matter on Facebook. There is a post on the platform making severe accusations against someone close to me without any evidence to support the claims. Furthermore, the individual responsible for the post is also making threats against my loved one's life. I possess evidence documenting all public interactions related to this situation. My sole request is for the posts to be taken down as they are baseless and could lead to serious consequences for my loved one. I am deeply concerned that if prompt action is not taken, harm may come to the person I care for before the truth is established. I have gathered substantial proof of the events as well as the threats directed towards me. Your help in resolving this matter would be greatly appreciated. Thank you for any assistance you can provide.

Dear Sir, I have a video on WhatsApp showing the husband of the village head of our panchayat using foul language against our villagers in a meeting. I shared this video on Facebook from my Gmail account logged in under the name Suman Kumari. They threatened to file an FIR at the police station and harm me by tracing my Facebook account. I request your help not to disclose any information about me in case an FIR is filed because I fear for my safety. I am a handicapped individual, so I ask that you do not reveal my details to this person associated with the Gmail account I use for Facebook. I am writing this here for your reference. Thank you. [redacted]

Dear Fb, I am Le Hang, the account holder of Le Hang with the profile picture featuring the blue hat. I have been an active user of Fb on my phone for quite a while, registered under the email addresses [redacted] and [redacted] Unfortunately, as my phone is aging, I need to switch to a new device. Regrettably, I have forgotten my fb password and the reset messages were sent to both of my registered emails. However, I no longer have access to the yahoo email and the tnk email has been inactive for years. I have attempted to recover my yahoo email password without success. I seek assistance on how to retrieve my fb password in order to log in on my new phone. For communication, my current working email is [redacted] and my phone number is +[redacted]0. I am available at your convenience for any further information you may require. Thank you for your assistance, Le Hang

I misplaced my old cell phone and struggled to reset my password after getting a new phone. Due to the account being linked to my lost phone number, recovery became complicated. After providing identification photos, they allowed me to associate my email with the account. Despite receiving multiple password reset emails, none of them worked. Upon continuous failed attempts, I received an error message for trying too many times. Even after waiting, the issue persisted. When I try to reset the password through Facebook, the code sent via email is always the same and doesn't work. I am MarvinThe Martian on Facebook and have already verified my identity with my driver's license. The email attached to my account is [redacted]

I am frustrated with the login issues I am facing with my Facebook account. I keep receiving codes that end up being incorrect, then I am asked to verify my account, only to be told there isn't enough information. Despite providing details, I am informed it's not my phone causing the problem. I have spent countless hours trying to access my account with no success. Communication with Facebook has been challenging until discovering this platform. Missing calls and texts has left me very upset. My account name is Rat Dowd, email is [redacted], and my phone number is [redacted] or +[redacted]5. I have always used this number, and I urge Facebook to address this issue promptly.

I have been a victim of violence and harassment by Sean Behrens. I now possess police reports, medical records, and police footage, all of which will be shared on a blog and YouTube channel. I am also reaching out to our representatives to address the harassment I have experienced from Sean Behrens of Behrens Guitar Studio, who is also a member of the band Cygnulz. Despite his attempts to keep this quiet, I intend to make this story, along with the police video and reports, public in a press release in January. I am Joan King, and I operate the websites Joan Lawson, Joan Marie, and Psychic Window. The authorities have instructed Sean Behrens to stop harassing me to prevent me from speaking out. I have evidence of my injuries, the bloodstains in our former home, and his efforts to silence me have been unsuccessful. I am collaborating with various domestic abuse support groups on Facebook and the media. If you wish to see the extent of my injuries caused by Sean Behrens, please let me know.

Hello Facebook, greetings from Uganda, Africa. I am Lukwaya Webb Edward, the CEO of God's Care Children Foundation in Uganda. I have been using my Facebook account for over 5 years without any issues. I have verified it with my National ID, Passport, and face photo identification. However, two nights ago, I was asked to verify my account with a photo, which I did. Unfortunately, my account was disabled. I am missing connecting with many friends, family, and sponsors. I kindly ask the Facebook administration to help me understand what went wrong and how I can regain access to my account. Thank you for your assistance.

There is an account pretending to be me on Facebook, which has been using my identity to scam my friends. The fake account is similar to mine but without an 'h' in my last name. I reported it to Facebook, and they said they would review the account. However, when I tried to log in again, I received a message that my account had been removed for impersonation. It's frustrating because I am the real person, and the fake account is still active. I'm worried if it reported me too. I need help with this situation as I don't want anyone to exploit my friends using my name for scams. Thank you for assisting me with this issue.

My boyfriend planned a surprise for me by purchasing a singer ticket from a Facebook page without my knowledge. However, after making the payment, the page kept delaying the delivery and failed to provide a tracking number. When I requested proof, they blocked me. How can my boyfriend recover the [redacted] ringgit we spent? Is there a way to report this to Facebook? We have evidence, including screenshots, and there are other victims with similar experiences. The page has already blocked me, but we have the account details of the seller. It seems they use different accounts for transactions, as confirmed by other victims who shared different seller accounts with me.

After changing my phone password and forgetting it, I had to hard reset my phone, losing all my data including the Facebook (FB) app. Now, I can't login to my FB account. When I enter my email (used since joining FB in [redacted]), I realize I don't know the phone number associated. Although I created a secondary FB account, I can't recall the password. When trying to reset the password, I'm prompted to verify my identity through Yahoo mail, which FB blocks, or Gmail, leading to a Google sign-in loop. Despite reloading the FB app and finding the secondary account, my main account under my name Justin Padgett remains elusive. I suspect I may have used my wife's phone number or a unique number that doesn't receive texts. I've exhausted all password options since changing phones last summer and facing similar issues. I'm at a loss and seeking assistance to regain access to my account. Thank you, Justin Padgett.

About 8 months ago, I experienced multiple hacking attempts on my account. Despite changing my password frequently, the hackers managed to gain access each time. I made the mistake of linking my account to a single phone number, forcing me to constantly reset my password every other week. Unfortunately, I lost count of the number of password changes I made. I never identified the hacker's identity. After creating a supposedly secure password, I found myself locked out of my account when I changed my phone number. Surprisingly, I was unaware that having the same number was crucial for account recovery. I seek assistance as my Facebook account, belonging to JAYNELL UNDERWOOD, holds valuable memories and information since [redacted].

My name is Joan Lawson. I was assaulted by Sean Behrens of Behrens Guitar Studio in Austin, Texas, on February 11, [redacted]. It was so severe that I had to be taken to the hospital. I was unable to speak for myself, and he continued to harass me until I obtained a protective order after three months. The situation escalated as he contacted my ex-husband, Bernie Albright, from Cedar Park, Texas, and they both proceeded to slander me on various platforms, despite the protective order. This led to a lot of distress and interference in my life, even during a court hearing for another protective order against Sean. Two detectives finally intervened after nine months of harassment and instructed them to stop. Despite efforts to block Sean and his family online, he continued to find ways to contact me and spread falsehoods about the assault. I have documentation to support my case, including police reports and medical records. I ask that Sean and his band, CYGNULZ, respect my boundaries, refrain from contacting me, and acknowledge that the truth will come to light.

On December 23, [redacted], my page "Memes to Satisfy the Sophisticated Gentleman" received a message from someone claiming to be Chloe Evans from Facebook, offering a business membership. Trusting the legitimacy, I signed up for Business Manager. However, I soon realized my mistake and tried to reverse it to no avail. On December 25, [redacted], I discovered that I was removed from my own page that I dedicated a year and a half to. I am devastated by this loss and am reaching out to Facebook support for help. I hope they can rectify this situation by removing the account that ousted me and reinstating my access to my page. This means the world to me, and I appreciate any assistance.