Hi guys, I got logged out of my fb account Friday morning and it would not let me log i...

GetHuman-kclasson's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kclasson will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kclasson can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kclasson's own words
Hi guys, I got logged out of my fb account Friday morning and it would not let me log in with password. I tried to reset it via my phone and have changed the password twice and fb says it is not correct.*My email address for fb is (*****@***.com) and unfortunately I closed this email a few years ago so cannot use it to confirm my identity. I have tried to put my new email on fb but it would never save (*****@***.com). *I manage about ** business pages (AFN and equissage) which now I’ve been locked out of my account has caused a lot of problems with them, locked out all the admins on there.*You can’t see my account anymore on fb so I’m not sure if it’s been hacked or what is going on.*I would so so appreciate if you can help me get access back to my account. More than happy to call and send documents to verify my identity.*Hoping you can help!*Cheers Katie Classon

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Facebook

Customer service issue
Reported by GetHuman-kclasson
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 265063 others
0 customers following this

Timeline

GetHuman-kclasson started working on this issue
Dec 23rd, 2018 4:02am

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