Someone else has logged into my account and changed all of my information as well as de...

GetHuman-lsgreen's customer service issue with Facebook from December 2018

5 views | 252184 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-lsgreen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lsgreen's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lsgreen will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lsgreen can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lsgreen's own words
Someone else has logged into my account and changed all of my information as well as deleted my email. If you can please delete the email attatched to the account and send me a password reset i would really appreciate it. My phone number is ********** as well if you want to send it there. I have * seperate accounts and want to recover the one they are hacking into mostly. My name is Loren Greenfield. The account i have been using was engaged to Cody Sheahan under the email *****@***.com
They could make this right by not sending and email to both emails on the account and let you indicate one as well as log you out of your account and warn you if someone changes your password or require some sort of personal question to change passwords
Ive tried multiple times to get a password reset and it never works or the other person gets the email as well and locks me out from trying. I have also tried sending my ID but the person has changed my name on the account.
How GetHuman-lsgreen fixed the problem

We are waiting for GetHuman-lsgreen to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lsgreen fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-lsgreen
Dec 13th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 252184 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lsgreen started working on this issue
Dec 13th, 2018 12:20am