* month ago our account *****@***.com was blocked, within this month, we tried to send...

GetHuman-shahzoda's customer service issue with Facebook from December 2018

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The issue in GetHuman-shahzoda's own words
* month ago our account *****@***.com was blocked, within this month, we tried to send messages to Facebook support team messages but it didn’t send as it said your account is not blocked, but we login it gives a message that facebook is checking the sent documents. So we couldn’t send the message, we couldn’t reach you by the phone, and we couldn’t send the messages as we think Russian hackers blocked our account, as in our accounts in other social web sites they tried to do the same, we got notifications that some entrance from Moscow tried several times to enter our accounts in other social web sites. Due to it some of them were blocked for several weeks. We don’t know what is the reason of these Russian hackers doing it, we kindly ask you to unblock our account *****@***.com.*You may check there wasn't any violations. Moreover, we can’t send you any messages as it shows that this account isn’t blocked, or that there is a mistake in the message and it can’t be send. We can’t contact you in order to solve the problem, there is a message, there is a mistake online, we tried to call you several times so its useless. The only form that worked to recover the password form, we send the messages many times but it is useless, we didn’t get any feedback.*But we need to unblock our account *****@***.com, we didn’t have any violations we can provide videos due to the Russian hackers we couldn’t send even messages. Please unblock this account *****@***.com and give recommendations how is it possible to keep it safe. Thank you!
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Facebook

Customer service issue
Reported by GetHuman-shahzoda
Dec 8th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman-shahzoda started working on this issue
Dec 8th, 2018 11:46am