* month ago our account *****@***.com was blocked, within this month, we tried to send...

GetHuman-shahzoda's customer service issue with Facebook from December 2018

7 views | 246043 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-shahzoda's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-shahzoda's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shahzoda will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shahzoda can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-shahzoda may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-shahzoda's own words
* month ago our account *****@***.com was blocked, within this month, we tried to send messages to Facebook support team messages but it didn’t send as it said your account is not blocked, but we login it gives a message that facebook is checking the sent documents. So we couldn’t send the message, we couldn’t reach you by the phone, and we couldn’t send the messages as we think Russian hackers blocked our account, as in our accounts in other social web sites they tried to do the same, we got notifications that some entrance from Moscow tried several times to enter our accounts in other social web sites. Due to it some of them were blocked for several weeks. We don’t know what is the reason of these Russian hackers doing it, we kindly ask you to unblock our account *****@***.com.*You may check there wasn't any violations. Moreover, we can’t send you any messages as it shows that this account isn’t blocked, or that there is a mistake in the message and it can’t be send. We can’t contact you in order to solve the problem, there is a message, there is a mistake online, we tried to call you several times so its useless. The only form that worked to recover the password form, we send the messages many times but it is useless, we didn’t get any feedback.*But we need to unblock our account *****@***.com, we didn’t have any violations we can provide videos due to the Russian hackers we couldn’t send even messages. Please unblock this account *****@***.com and give recommendations how is it possible to keep it safe. Thank you!

GetHuman-shahzoda did not yet indicate what Facebook should do to make this right.

How GetHuman-shahzoda fixed the problem

We are waiting for GetHuman-shahzoda to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shahzoda fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shahzoda
Dec 8th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 246043 others
0 customers following this


GetHuman-shahzoda started working on this issue
Dec 8th, 2018 11:46am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies