Facebook Customer Service Issues

I am seeking assistance to regain access to my Facebook account. Unfortunately, my ex-boyfriend has locked me out of both my Facebook account and the associated recovery email. Due to a restraining order, I have also changed my phone number, making it impossible for me to recover the account without Facebook's help. My name is Bessica Brooks, and my Facebook cover features a picture of myself with my two daughters. The email I used to sign in was [redacted], and the recovery email was [redacted], but I am unable to access both due to my ex's actions. My previous contact number was [redacted]. I established this Facebook account in July of [redacted], and I reside in Colorado Springs, CO. I am reaching out for assistance as I have precious photos on this account that I may lose forever if I am unable to regain access. For contact, my new email is [redacted], and my updated phone number is [redacted]. Any help in recovering my account is greatly appreciated. Thank you, Bessica Brooks.

I wanted to share that some users in the UK have been facing Internet issues this past week. Since Wednesday, I have been encountering constant crashes while playing the game "Trainstation -Game on Rails" via Facebook. The error message "FACEBOOK IS NOT RESPONDING" keeps popping up. I reached out to my internet service provider yesterday, and everything seemed fine. However, the problem persists till today at noon (UK time). This causes me to lose out on bonus plays and other perks of the game. I am unsure if this is a Facebook systems issue or if I should contact my Internet provider (SKY) again. It's worth mentioning that this problem occurs on my Windows 10 desktop but not on a Windows 7 vista laptop or Tablet. Still, I prefer the desktop for the larger screen. Thank you.

Some customers in the UK have reported experiencing Internet issues this week. Since Wednesday, I have been facing difficulties while playing the game "Trainstation - Game on Rails" via Facebook. The game keeps crashing, displaying the message "FACEBOOK IS NOT RESPONDING." Although I contacted my internet provider and things seemed fine, the problem persists as of lunchtime today. This has led to me missing out on bonus plays and other game benefits. I wonder if this issue is due to Facebook systems or if I should reach out to my internet provider, SKY. It's worth noting that this problem occurs on my Windows ** desktop but not on a Windows * Vista laptop or Tablet, although I prefer using the desktop due to its bigger screen for viewing details. I hope this issue can be resolved to prevent Facebook crashes. Thank you.

My account, which is [redacted], has been hacked by my ex again. She changed my password and recovery information. I've been requesting a temporary password for 4 days now after entering multiple codes and links. Now, I can't use them due to the "too many code attempts" error. I need a temp password to access my account, change the password, and secure it. I've provided identity proof many times, but all I get are more password codes and links, which don't help. I'd appreciate some assistance with this issue.

Today, December 8, [redacted], I received two no-reply emails in Italian from Facebook, despite living in Dublin and not having a Facebook account. The emails informed me that someone was having trouble accessing the account under my name. As I never created a Facebook account, I suspect someone is using my identity and email address fraudulently. I have attached the content of the emails for reference: Email 1: - Encouraging me to click a button for assistance due to login issues. - Mentioned unsuccessful login attempts and provided my email address. Email 2: - Contained a password reset request with a recovery code [redacted]. - Included a link to change the password or use the code. I promptly informed Facebook about not making these requests and received a confirmation in English. This situation amounts to identity theft, and I urge for a thorough investigation. I have never initiated a Facebook account in Ireland or Italy. If this is a scam, it appears to originate from Italy. I appreciate your prompt resolution of this issue. For further communication, please contact my husband at the email provided. Thank you. Maria Tirelli

Good morning, While scrolling through my Facebook feed, I got unexpectedly logged out. Despite trying my usual passwords, I couldn't log back in. I asked my friends for help in resetting the password, but I received an error message saying I've attempted too many times on Wednesday 12/5/18, Friday 12/7/18, and this morning on 12/8/18. After visiting various support tools online, I'm still unable to resolve this issue. I am concerned about losing photos from [redacted] until now, as well as losing contact with family and friends who I only communicate with through Facebook. My previous email addresses linked to my Facebook account are [redacted] and [redacted], but they are no longer active. My current phone number is [redacted], but I have not received the 6-digit code after requesting it. I hope to reset my password to regain access to my Facebook account, as my Messenger is still functional. Sincerely, Melinda Isaacs Sent from my iPhone

There is a page on Facebook called "The Scarlet Letter" that engages in bullying, harassment, stalking, and defamation of certain individuals by screenshotting their posts and adding degrading comments without proof. The accusations and name-calling are harmful and could lead someone to extreme sadness or worse. It is crucial to address this issue by reporting the content that violates Facebook's standards. The page should be taken down, and the owner, as well as their followers, need to be banned from the platform to prevent further harm. It's important to consider the impact of such actions on individuals' mental health and well-being.

I need assistance with my disabled Facebook account that has been inactive for two weeks without any explanation for the disablement. I filled out the form to request a review but have only received automated responses. Despite my daily responses to the support messages and multiple form submissions, I have not received any update. I urgently require access to important conversations that solely take place on Facebook. The lack of access could result in financial loss or impact my business. Please address this issue promptly.

My new Facebook account has been disabled and I'm seeking help. Here are the details I received from the Help Centre explaining why my content was removed. The reasons could be due to infringing on third party rights, managing a company Page without authorization, repeated violations despite warnings, alleged trademark infringement, impersonation, or misrepresentation. Facebook advises resolving disputes directly with the complaining party if reports are inaccurate or not made in good faith.

My name is Maribel Salas, born on April 21, [redacted], and my new cellphone number is [redacted]. It seems my Facebook account, [redacted], may have been hacked by individuals including Dariana Tolentino Ramos, Dariana Tolentino, Diana Ayala, Marian San, Marian Sanchez, Daniella Medina, and others. I kindly ask for them to cease harassing my 8-year-old son and to stop bothering and harassing both me and my son with offensive content, fake pornography, and memes. It's distressing that they have been targeting my innocent autistic son since [redacted], and I feel upset and frustrated about this ongoing situation. I urge for the necessary actions to be taken to halt the bullying, hate speech, and misuse of our pictures and accounts. I deeply appreciate your assistance in restoring my Facebook account Maribel Salas linked to [redacted] Thank you.

My Facebook account under the name of Maribel Salas and my associated email [redacted] have been hacked and disabled on December 8, [redacted]. I am experiencing bullying and harassment from individuals identified as Dariana Tolentino, Dariana Tolentino Ramos, and Dariana Elizabeth Tolentino Ramos, along with their Facebook friends. They have been targeting my 8-year-old son and making false statements about me, invading my privacy. It is important to address this issue and stop them from copying my posts and bullying not only my child but also other victims and their parents. Stopping this behavior is crucial in protecting us from further harm.

Dear forum members, I recently fell victim to a Facebook Messenger message containing a malicious link that resulted in my account being hacked. Acting quickly, I removed both the Facebook and Messenger apps from my phone. Subsequently, I've been advised to regain access to my account and update my password. While I successfully reinstalled Messenger, I encountered a temporary lockout upon login attempts. I seek advice on how to resolve this issue and regain access to Facebook to secure my account. Any guidance on rectifying potential damage to my profile or other compromised accounts is highly valued. Sincerely, R. W.

I am currently dealing with a distressing situation involving someone on Facebook Messenger. Donna Morgan from Usk, Wales, has created multiple accounts, including a fake one under the name Zoe Jones. She has been sending me messages claiming to be having an affair with my husband while pretending to be a concerned friend informing me about the affair. The matter has been reported to the police as she also obtained my phone number and has been making nuisance calls. I am certain that the fake account belongs to her, although the police have been unable to confirm this due to a lack of direct threats. I have reported the issue on Facebook but have had difficulty finding the right place to write about it. I have blocked one of Donna's accounts and attempted to block the other, but she preemptively blocked me before sending the messages. I engaged briefly with the messages to verify her identity, but since then, she has stopped communicating. I am seeking assistance in identifying the creator of the fake account to put an end to this situation, as it has caused significant strain between me and my husband. Her family has been informed but requires concrete evidence to address the matter. Any help would be greatly appreciated. Thank you.

I have three active Facebook accounts that I would like to delete. The email addresses associated with them are [redacted] and [redacted] The usernames are JaleySweets Mcgillicuddy, Jaley Sweets Mcgillicuddy, and Gyspy Outlander. One of the accounts is over a decade old from the early 2000s, and I cannot remember the passwords. I want to ensure that these accounts are either removed or already inactive to protect the limited personal information they contain. I am reachable at [redacted] for further assistance or verification if necessary. I am eager to start fresh with a new account once these are taken care of. Thank you. JaleySweets Mcgillicuddy

I purchased a product on November 24, [redacted], and paid $[redacted] through FB Pay to the seller. Unfortunately, the seller is now not refunding my money or sending the product. I've tried to contact her, but she shut down her FB and Zelle accounts. I later discovered the phone she sold me was not as advertised. I'm not seeking the $[redacted], just the $[redacted] paid via FB Pay. I have screenshots of all our conversations, and though she opened another FB account, she refuses to refund the $[redacted] she received through FB Pay. Thank you.

I am seeking clarification on why my account was disabled. I rarely post and have always adhered to the terms of use. My primary use is to stay connected with family and friends through Facebook Messenger. Recently, my Instagram was compromised by my ex without my knowledge, which I do not mind if it's permanently deleted. However, losing access to my long-standing Facebook is troublesome as it's my main communication tool. I have tried reaching out through email and phone but to no avail. I am disappointed as I never received a warning. I urge someone to investigate this matter as it is distressing. I am unable to retrieve the old email password; thus, I am providing my newer Gmail for communication. I affirm that I haven't engaged in any wrongdoing. Email for login: [redacted] Name: R. Byrd Location: California

Hello, I kindly request the unblocking of my account. My Facebook name is Ammar Jutt, and my ID card displays Muhammad Ammar Afzal. Muhammad Afzal is my father's name, and Jutt is my caste, so on Facebook, I am known as Ammar Jutt. While my ID card's date of birth is accurate, I am unsure about the one on my account since I created my Facebook account hastily without an ID card. The pictures on my ID card and profile match. Please verify them and proceed with unblocking my account. I have provided you with as much information as possible. The email associated with my account is [redacted] Kindly unblock my account as my friends and contacts are eagerly awaiting. I will remove any special characters from my name once it is unblocked. I had trouble finding your email to send my ID card picture. I will be able to send it once you reply to me via email.

Hello, I am requesting the unblocking of my account. The name on my Facebook account is Ammar Jutt, which matches my ID card name, "Muhammad Ammar Afzal," where Afzal is my father's name. My date of birth on the ID card is accurate, but I am unsure if it matches my Facebook account due to creating it quickly without an ID. The profile picture on the ID card is the same as on my account. I provided my email address, [redacted], for reference. Please consider unblocking my account as my friends and contacts are eagerly waiting. I am willing to remove special characters from my name after the unblock. Unfortunately, I am unable to attach my ID card pictures here. I tried to send this message to your Gmail but encountered difficulties. Thank you.

Hello. I recently purchased a new phone, and after backing up my data, I encountered an issue with logging into my Facebook account due to forgetting my password. Despite numerous attempts to reset it, I didn't receive any reset codes. Frustrated by the situation and its impact on my work, I created a new Facebook account, which led to my original account being disabled for impersonation. After contacting Facebook and explaining the situation, they acknowledged it was disabled mistakenly but being unable to remember the original password prevented me from accessing it. Now, the new account I created is flagged for unusual activity even though I haven't posted anything on it yet. My name is Jacklyn Derksen, and the original account I wish to recover has a profile picture of my husband and me with around [redacted] friends. Restoring my original account is crucial as it is integral to my work and income. I would appreciate assistance in closing the new account and regaining access to my primary one. Thank you for your help.

Our company, Mobix LLC, based in Ulaanbaatar, Mongolia, has a business page under Mobix MN. Additionally, the Facebook account "Mobix Mobix" was mistakenly set up as a personal page with the email [redacted], which was deactivated 20 days ago but still exists. We have been running paid ads on Facebook in Ulaanbaatar, Mongolia, spending over $[redacted] so far, with more than [redacted] likes and growing friends. We need assistance in recovering our business page linked to [redacted], urgently as we are nearing the launch of a new service. We have been unable to reply to our Facebook friends for 3 days since the page was blocked last Wednesday. We have attempted to recover it using the phone code +[redacted]5. Please help unblock our business page promptly. For further information, our company website is www.mobix.mn. Thank you, Mobix MN Team Tel +[redacted]1