I am a high school student, and Facebook is my first ever actual social media account...
GetHuman1693197's customer service issue with Facebook from December 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1693197's own words
I am a high school student, and Facebook is my first ever actual social media account. I primarily use it for accessing information about clubs at my school and for talking to classmates about group projects.**I was continually opening and closing my account on the first day that I created it. I would say about ** times within a few hours. The next day, when I try to log in, a page popped up that said that I had to upload a picture of myself so that I could access my account. I spent the next few days uploading pictures of my face to the page. I tried jpeg, jpg, and pdf files, but nothing worked. I still could not access mu account. **Last week, I tried to access my account, and it just said that my account was disabled. I didn't even get an email that my account was going to be disabled, or how I could fix it. All of a sudden, it was disabled. Maybe it has to do with the fact that Facebook thought that I was a bot for constantly opening and closing my account. If that was the case, then why wasn't I notified? **At this point, I don't even care about my old account anymore. All I want is for my old account to be permanently deleted so that I can create a new account with a different email. Since having * accounts goes against Facebook's policy, having this disabled account in my name would hinder any possibility for me to create a new account. All I am asking is to have my disabled account deleted. I want to start fresh on Facebook**I literally cannot think of a reason why my old, disabled account shouldn't be deleted. I need Facebook for clubs and academics. I need a new account to replace this one. Is it too much of a problem to delete an account? I do not want to be permanently unable to create any new accounts just because one disabled account that I have not been able to access for nearly a month is sitting there, doing nothing.**I also want to know why after I uploaded a picture of myself to the page that requested that I do, nothing happens. When I create a new account. I do not want to upload a picture to the page that requests it just to have my account get disabled.**In summary:*One day, I have an account. Then, it tells me to upload a picture of myself, which does not fix my problem. Finally, my account was disabled without warning. My request is to have the disabled account deleted permanently so that I can create a new one. My second request is that I want to know why uploading my face to the page that requests it did not help when trying to access my account.**I do not think that this is too much to ask. Facebook is a fortune *** company. Why do I have to bend over backwards just to have a simple request be heard?
GetHuman1693197 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1693197 fixed the problem
We are waiting for GetHuman1693197 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.