Hi**My business account has been hacked by a rogue ex employee who is now pretending to...

GetHuman-shaheema's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-shaheema's own words
Hi**My business account has been hacked by a rogue ex employee who is now pretending to be a current employee at my company. They are now using the profile to do malicious damage to my company reputation by sending messages on messenger to people all over Facebook. I cannot log into the account because the individual has changed all the details. This is truly a cause for concern because Facebook is clearly not helping me at all because I have reported the account on numerous occasions but nothing is being done about it. Every time the account gets deactivated for a few hours then it gets activated again.**If this problem does not get resolved and the account is not permanently disabled I will be forced to take legal action. This is clearly a gross violation of my rights.**The account’s Name is Inkjet Specialist. We are based in Cape Town South Africa but the person hacking the account is in Guangzhou China.**Please do resolve this issue.**Regards*Shaheema Seaborne
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Customer service issue
Reported by GetHuman-shaheema
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-shaheema started working on this issue
Dec 5th, 2018 5:18am