Please send a password reset code to my new email address or phone number. Email is *****@***.com. Phone is ***-***-****.

GetHuman-beaniesg's customer service issue with Facebook from December 2018

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Help with my Facebook issue
GetHuman-beaniesg's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-beaniesg will want to follow the link below to head to their help center. We will check on GetHuman-beaniesg later to make sure it's all set or try to help escalate.
The issue in GetHuman-beaniesg's own words
Log back into my account. ... I was logged out of the app on my phone and can't get back in because I don't have access to my old phone number Or my old email address to reset my password. I just created a new account and need access to my old one instead. None of the things the help center said to do will work to access my account on my phone. *I need to access my account on my phone please. There are pictures there I won't be able to get back otherwise.
I went to the help center and none of the troubleshooting works for my situation.
Send a password reset code to my current email address of *****@***.com or to my phone at ***-***-**** so I can access my account please.
I have been with FB since **** or maybe before. I've played by the rules and try to be a good citizen but was kicked out of the app and now can't get access. I can see my profile though so I know it's still there.
I've tried all troubleshooting in your help center.
I have an issue with Facebook too
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Facebook app
Customer service issue
Reported by GetHuman-beaniesg
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 241147 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-beaniesg started working on this issue
Dec 5th, 2018 3:27am
GetHuman-beaniesg shared this issue with friends on Facebook
Dec 5th, 2018 3:27am