Hello, I have tried everything possible to setup the shop feature on Instagram for the...

GetHuman1690864's customer service issue with Facebook from December 2018

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The issue in GetHuman1690864's own words
Hello, I have tried everything possible to setup the shop feature on Instagram for the business Martenero. **Our Facebook Business account and Instagram Business account are connected* in addition, the Facebook Shop Section was setup and all products were reviewed and approved.**After the products were approved, we did see the Shop button become available on the Instagram account profile page, and the Shopping section within the Business Settings within Instagram Settings had appeared. However, now the Shop button on the profile and the Shopping section in the Settings tab have both disappeared. **Please advise on what needs to be done to get this all sorted out, I've setup Shops before and have never run into this issue.
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Customer service issue
Reported by GetHuman1690864
Dec 4th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 240824 others
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GetHuman1690864 started working on this issue
Dec 4th, 2018 9:52pm