Hello, I have tried everything possible to setup the shop feature on Instagram for the...
GetHuman1690864's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman1690864's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1690864 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1690864's own words
Hello, I have tried everything possible to setup the shop feature on Instagram for the business Martenero. **Our Facebook Business account and Instagram Business account are connected* in addition, the Facebook Shop Section was setup and all products were reviewed and approved.**After the products were approved, we did see the Shop button become available on the Instagram account profile page, and the Shopping section within the Business Settings within Instagram Settings had appeared. However, now the Shop button on the profile and the Shopping section in the Settings tab have both disappeared. **Please advise on what needs to be done to get this all sorted out, I've setup Shops before and have never run into this issue.
GetHuman1690864 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1690864 fixed the problem
We are waiting for GetHuman1690864 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.