Hello. My name is Virgil. I am trying to sign in into my Facebook account. I bought a n...

GetHuman-sknwlkrv's customer service issue with Facebook from December 2018

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The issue in GetHuman-sknwlkrv's own words
Hello. My name is Virgil. I am trying to sign in into my Facebook account. I bought a new cell phone a few days ago and am now having trouble getting into my Facebook account. I don't remember my password. I've tried just about everything. *I still have my old phone which I do have access to my FB account. There isn't an email address to send a recovery code to. And the phone number that's on my account is no longer active. *I was able to add my new number but am not able to send a recovery text code as it's not giving an option to do so. *I've read about sending a picture of my ID but doesn't show where to send it. I'm not sure how that works.*Please help. *Thank you.*P.S.*I also have an old fb account associated with my email address. I have been trying to delete that account with no success.*I would like to use my email with my current fb account.
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Facebook

Customer service issue
Reported by GetHuman-sknwlkrv
Dec 3rd, 2018 - 2 mons ago
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GetHuman-sknwlkrv started working on this issue
Dec 3rd, 2018 10:39pm