Facebook Customer Service Issues

Archive 331

The following are issues that customers reported to GetHuman about Facebook customer service, archive #331. It includes a selection of 20 issue(s) reported December 3, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello. I'm James. I faced a problem with my Facebook group "ESO Builds." About three years ago, I created this group. Unfortunately, I mistakenly left the page recently and when I rejoined, my founder status was lost. Another admin promoted me back as an admin. However, today I discovered that this admin has removed me from the group and blocked my access. She has taken over my group without permission, and I'm unable to reach her. I reached out to her through a third party, and she admitted that she did this intentionally. I worked hard to grow the group to 8,[redacted] members and have built friendships there. I really want my group back. Can anything be done to resolve this situation? Thank you.
Reported by GetHuman-jamesago on lundi 3 décembre 2018 05:26
Please assist me in reactivating my disabled accounts from [redacted]. The accounts attached to the email addresses [redacted] and [redacted] have been disabled for several months. I recently discovered that it is possible to contact FB to recover disabled accounts. These accounts hold significant importance to me. I kindly request the reactivation of my disabled accounts. Furthermore, I suggest eliminating the practice of disabling legitimate accounts. Instead, focus on deactivating fake accounts. If users violate terms, consider temporary account suspensions as a warning. Disabling accounts is not a favorable solution. Implementing temporary bans could help maintain peace and prevent users from spreading harmful content on the platform. I urge Facebook to reconsider its current system and make improvements for the betterment of all users. Thank you for your attention to this matter.
Reported by GetHuman1660333 on lundi 3 décembre 2018 08:10
I recently reactivated my account and noticed an issue with my login screen. There are two separate logins displayed - one with just my first name "Kathy" and the other with my full name "Kathy Marie Theis Ferder." Despite signing up with my full name, I can only log in to the account under "Kathy Marie Theis Ferder." I suspect there may be multiple accounts linked to my profile, leading to confusion with friend requests for people I already have as friends. I have attempted to resolve this on my own without success. I would appreciate any assistance you can provide in deleting any duplicate accounts and sorting out this issue.
Reported by GetHuman-kmtf on lundi 3 décembre 2018 09:23
I need to speak to the manager or someone in your department who can assist me. I filled out a form that mistakenly went to a public forum where all the details, including my personal data, were posted. Then, I called the phone number on the contact webpage, expecting customer support, but it redirected me here without an option to leave a message. For months, I've been receiving notifications suggesting friends I already have. Something isn't right, and I need help promptly. I tried to submit another form for my issue, but when I clicked on the technical support button, it prompted me to enter some information.
Reported by GetHuman-kmtf on lundi 3 décembre 2018 09:36
I filled out a form to correct my login information on Facebook. Unfortunately, the message with my personal details was posted on a public website. I need help to remove it. I tried to get tech support for my Facebook issue, but another site requested my credit card information. I believe Facebook's help should be free. I need assistance to resolve the duplication of my account and access issues to additional accounts created during deactivation/reactivation. I want unauthorized pages deleted. It's urgent. I discovered a phone number for Facebook technical support, but it's non-functional. Please contact me at my email [redacted] Thank you.
Reported by GetHuman-kmtf on lundi 3 décembre 2018 09:44
I recently received an email from [redacted] informing me that there was a password change request made for my Instagram account (Chanel.Nikolaou) that I did not initiate. Today, at 3:06 pm, I received a notification on my account stating that I had been logged out and it mentioned a potential password change by the account owner. When I attempted to log back in, I was informed that my account had been disabled for violating terms without specifying the violation. I promptly submitted a form to Instagram to address the issue, providing personal details and documentation like my birth certificate and school ID for verification. Instagram assured me that I would receive further communication via email, but I have not received any updates yet.
Reported by GetHuman1678598 on lundi 3 décembre 2018 14:11
I recently received an email from [redacted], stating that there was a password change request for my Instagram account (Chanel.Nikolaou). I had not requested this change. This morning, I suddenly received a notification on my account saying I had been logged out and that my account may have had its password changed. When I tried to log back in, I was informed that my account had been disabled for violating terms, despite being unaware of any wrongdoing. I followed the steps Instagram provided, submitting a form with personal information like my birth certificate and school ID to rectify the situation. I was told to expect an email shortly but have not received any further communication. I am hoping to regain access to my account.
Reported by GetHuman1678598 on lundi 3 décembre 2018 14:13
I have been hacked on my Facebook account and it has been over 3.5 months with no resolution from Facebook. My name is Morten Karres. I'm struggling to recover my Facebook account, specifically my page "KarrestravelThailand," where I invest a significant amount yearly. Although I am the admin, my actions are limited. I've tried various methods without success. I am frustrated as I have not received any response from Facebook for over a month, despite sending my details. I feel lost on where to turn next. My business and connections are suffering without access to my account. The lack of communication from Facebook is causing me distress. I am seeking advice on how to resolve this issue and hoping someone can guide me on the right steps to take.
Reported by GetHuman-mortenka on lundi 3 décembre 2018 14:28
My account got suspended due to a simple one-liner joke about voting on super "Thursday." This suspension, lasting over a month, is unreasonable. I've never faced suspension before and now I can't access or delete my account, which has accumulated 64 messages. If I can't reply to messages, I want my page removed entirely. The prolonged suspension is unjustifiable. I want my page hidden from others to prevent receiving unmanageable messages. The individual responsible for this suspension is likely biased and should be dismissed. Failure to address this promptly will lead me to file a lawsuit against Facebook, demanding 1 million dollars per message on an inaccessible account. I expect a prompt reply; otherwise, I will take legal action immediately and involve the media. Thank you.
Reported by GetHuman-clemrobe on lundi 3 décembre 2018 14:39
I have been accused of stealing money intended for wildfire victims. I attempted to start a fundraiser on Facebook for the California wildfires. The recipient suggested using gift cards since Facebook takes a percentage of donations. I inquired at my bank about setting up a separate account but got confused with the required paperwork. I did not follow through as I got distracted and didn't provide the information Facebook requested. I and my spouse have been unwell, which added to the delay. I only saw two donations totaling $[redacted], and I am unsure if Facebook processed them. To clarify, I did not receive or handle any money incorrectly as I never completed the fundraiser according to JOYCE FINCH RICH / JOYCE RICH FINCH's preferences. I am struggling with severe illness, and this accusation of theft is distressing. I wanted to help the victims and boost my own well-being, not cause harm or stress.
Reported by GetHuman-reneehes on lundi 3 décembre 2018 15:12
I encountered an issue while creating an account with Copy Me Now. After being redirected to Facebook, my new email was added to my Facebook account without my intention. I removed the email from my FB profile, but this action also deactivated my SMS texting and phone number. While trying to resolve this, I unintentionally deleted my phone number from my account. Now, Facebook claims my phone number has been verified by someone else, preventing me from re-adding it. I believe I am the only one who could have made these changes. I have submitted several reports, but keep receiving the same response. I am feeling frustrated and would appreciate assistance from a real person to rectify this situation.
Reported by GetHuman-raheathc on lundi 3 décembre 2018 15:26
Someone used my Stepmother's Messenger to contact me and offered a way to get money back from an organization. However, I became suspicious and asked for verification from my stepmother. It turned out to be a scam when they started asking for money. I contacted the police and now I need advice on how to handle this situation or what Facebook can do about it.
Reported by GetHuman-ritahlis on lundi 3 décembre 2018 15:32
Dear Community, I am seeking assistance regarding a hacking incident on my Facebook account around October 16th or 17th. I attempted to follow the email instructions to recover my account with no success. Despite reaching out to Facebook multiple times, I have not received a response. As a result, I have created a new account with the same email but hope to regain access to my original account. If any moderators are able to help, please contact me via email at [redacted] or by phone at [redacted]. I have relevant screenshots, including a message from the hacker and the recovery email, that could aid in resolving this issue. Thank you.
Reported by GetHuman1679503 on lundi 3 décembre 2018 15:52
Hello, I recently experienced a hacking incident on my tablet where the text appeared in unfamiliar symbols resembling Japanese characters. Despite not changing any settings, this was the third hack in two months, prompting me to acquire a new Kindle and enlist Amazon's assistance to set it up with a new email and password to deter further breaches. My name is Beverly Moore, and I've maintained my account for several years. Unfortunately, Facebook has banned my access, causing significant frustration as I am unable to contact them to rectify the situation. Given that my cellphone is currently undergoing repairs and won't be returned until mid-December, I can only be reached via my home phone at [redacted]. As someone with limited computer knowledge, I urgently require assistance in resolving this matter. Any guidance and support you can offer to restore my access to Facebook would be greatly appreciated. Thank you for your help; I am eager to address this issue promptly as I believe I have not violated any rules.
Reported by GetHuman1675786 on lundi 3 décembre 2018 16:16
Hello, I'm Jamal Gordon. I have a page named 'Jamal Gordon' where I promote my music. I recently lost admin access to this page after deleting the original account that was the admin. I created a new account for admin purposes, but I can't remember the email and password. Currently, I only have editor access on my Facebook account, limiting my activities. I've been unsuccessful in regaining admin rights despite my efforts. It would be greatly appreciated if there's a way to help me regain admin privileges for my page. I'm willing to work closely with your guidance to resolve this crucial issue as a musician. Please reach out to me promptly as this matter is essential for my career. Thank you.
Reported by GetHuman-jaygordo on lundi 3 décembre 2018 16:31
I have found a new account linked to mine that I did not create or recognize. This account, Debbie Cooper, surfaced about 10 months ago and keeps sending me friend requests and notifications, which is confusing as it's not a name I use socially. My original account was under the name DeborahRielCooper. When I try to log in with my email or phone number, it directs me to the Debbie Cooper account with only my birthday visible. Despite numerous attempts, I couldn't delete the unwanted account and accidentally removed my original one instead. Now, I'm eager to disconnect the Debbie Cooper account from me and my personal details, such as email [redacted] and phone [redacted].
Reported by GetHuman-dlrcoope on lundi 3 décembre 2018 16:53
Thank you for your prompt and professional attention to this matter. Firstly, the individuals responsible for this incident should be held accountable. Lisa Chanley, her boyfriend Matthew Chapin, along with Laura Meeks and other unidentified individuals, including Sandra Fuller, have caused significant emotional and physical distress for the past three months. It's concerning that Sandra Fuller has multiple aliases and no educational background. Additionally, Tony Simpson, possibly known as Collins, and Renee Lee are also involved in this situation. I have been struggling with Multiple Sclerosis, just like my sister Cheryl Bryant. After consulting with my Neurologist in Edenton, NC, we decided to try a new treatment called Ocrevus to manage my condition. Despite facing obstacles and personal challenges, I am determined to prioritize my health and well-being. I have recently discovered a potential virus or spyware on my device and took immediate action to address it. I will return shortly to provide further details. Thank you for your understanding. Warm regards, Amy "Hanna" Colby.
Reported by GetHuman1556426 on lundi 3 décembre 2018 16:53
I've had ongoing issues with Facebook's privacy practices. I've been in contact with them numerous times, but this time they've crossed a line. Sadly, I'm in the late stages of a serious illness and have legal support for cases like mine. If Facebook continues to ignore me, they'll face a lawsuit for breaching my privacy. The backlash against Zuckerberg and Facebook is immense, and rightfully so. I demand that Facebook delete all my accounts, as I can't recall all my passwords. The sensitive information they're exposing is unacceptable. Facebook needs to respect people's privacy, or face the consequences.
Reported by GetHuman1680374 on lundi 3 décembre 2018 17:15
Hello Facebook Community, I am writing to express my apologies for the inconvenience caused by inadvertently violating the Facebook ad policy. Upon reading the guidelines, I now understand that my ad account was disabled due to inactivity exceeding 60 days, which is essential for preventing misuse and fraud. I take full responsibility for my lack of awareness and commit to regularly reviewing the policy guidelines moving forward. To avoid similar issues in the future, I promise to be more engaged, create improved ads, and foster a more positive partnership with Facebook. If there are any necessary steps I can take to reactivate my ad account, I would appreciate your guidance. I assure you that my intentions are genuine, and I am dedicated to complying with all policies in the future. Thank you for your assistance.
Reported by GetHuman-rojesh on lundi 3 décembre 2018 17:28
I have been asked to confirm my account, but when I clicked the section for exceptional circumstances, I have only received automated responses from Facebook. I expressed my concern about safety due to being a survivor of domestic violence and explained the importance of not using my legal name or sharing photos of my face. This is crucial for my safety and the safety of my children. I am part of a local buy nothing group where I offer items like an oak bunk bed and children's books for free, but Facebook's policies are making it difficult for me to connect with my community. I urge Facebook to review and resolve this issue promptly as it is affecting my ability to help families in need. Please address this matter promptly. Thank you, Yoga Pants
Reported by GetHuman1680712 on lundi 3 décembre 2018 17:50

Help me with my Facebook issue

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