My mother has passed away * years ago and her account has not been deactivated. I belie...
GetHuman-axxel_ga's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-axxel_ga's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-axxel_ga's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-axxel_ga will want to follow the link below to head to their help center. We will check on GetHuman-axxel_ga later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-axxel_ga may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-axxel_ga's own words
My mother has passed away * years ago and her account has not been deactivated. I believe that somebody has hacked her account and I would like to either change the password for it or have it closed all together. I think her email address is *****@***.com. You will see that she is showing as my mother on my Facebook account as well as I use the same email address as the contact one below for my FB account.**I would really appreciate your help with this as the person who hacked my mother's account has started advertising things and you can imagine it hurts to see posts from a loved one that has passed * years ago.**Please let me know if I need to provide you with any other details.**Thanks,*Alex
GetHuman-axxel_ga did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-axxel_ga fixed the problem
We are waiting for GetHuman-axxel_ga to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.