My mother has passed away * years ago and her account has not been deactivated. I belie...

GetHuman-axxel_ga's customer service issue with Facebook from November 2018

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Before contacting them, items GetHuman-axxel_ga may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-axxel_ga's own words
My mother has passed away * years ago and her account has not been deactivated. I believe that somebody has hacked her account and I would like to either change the password for it or have it closed all together. I think her email address is *****@***.com. You will see that she is showing as my mother on my Facebook account as well as I use the same email address as the contact one below for my FB account.**I would really appreciate your help with this as the person who hacked my mother's account has started advertising things and you can imagine it hurts to see posts from a loved one that has passed * years ago.**Please let me know if I need to provide you with any other details.**Thanks,*Alex
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Facebook

Customer service issue
Reported by GetHuman-axxel_ga
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
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GetHuman-axxel_ga started working on this issue
Nov 29th, 2018 11:16am