When I try to get into my marketplace I get the following error message. "An unexpected...

GetHuman-crawshaw's customer service issue with Facebook from November 2018

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The issue in GetHuman-crawshaw's own words
When I try to get into my marketplace I get the following error message. "An unexpected error occurred" This has happened before but corrected itself. Recently this error message has started again, ongoing for about * week. I have an item which was sold and need to get in touch with buyer but her contact information is no longer in my messenger. I was told to uninstall Fb then reinstall and that should solve problem. The problem with that is I do not remember my password, when I send a reset request I do not receive the code, it does not come to me via text. I called *-***-***-**** which I thought was a FB help line. They told me my account has been hacked and told me to go buy a security code from walmart or ( from several other stores listed) not sure what the names were. then call them back (***-**** Jarod) and they will fix the problem. Not sure if this is a FB policy. My FB account is Jocelyn Crawshaw. Phone *-***-***-****. Not sure but I think email account was *****@***.com. I hope you can help me. *Thank you*Jocelyn
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Customer service issue
Reported by GetHuman-crawshaw
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 957 customers so far
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Name of Account Holder
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GetHuman-crawshaw started working on this issue
Nov 28th, 2018 10:54pm