I didn't realize I had a very old facebook account (email address *****@***.com) that I...
GetHuman-harrympi's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-harrympi's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-harrympi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-harrympi's own words
I didn't realize I had a very old facebook account (email address *****@***.com) that I hadn't used for a very long time, and started another one using email address *****@***.com. Both use my real name, Harry Pierson**I only became aware of my old account when a friend told me it had been hacked, and my profile photo replaced by one of a *** young woman, and that he had received a friend request (he's a friend at my more recent account)**When I tried to log into my old account to recover some precious old photos, I was told that my account had been disabled. I was given the option to "download my data" but that was over ** hours ago and I the page seems to be stuck (I left it open).**What I would really like is for Facebook to merge the two accounts, as there should be little to no overlap.**Thank you,**Harry Pierson
GetHuman-harrympi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-harrympi fixed the problem
We are waiting for GetHuman-harrympi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.